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Convenience Store Pickup Service

For Taiwan only! Pickup available 24 hours a day

You can pickup products purchased at Buyee at any branch of FamilyMart or 7-Eleven in Taiwan.
Open 24 hours! You can pickup your purchases at your preferred branch whenever time is convenient for you!

Benefits of Convenience Store Pickup

How to use

  1. 1. Procedure

    i. Click on "Convenience Store Pickup" at Package Information screen on My Page.

    ii. Select the branch you want to pick up your product at and the international shipping method of your preference, then type in the necessary fields.

    iii. Click on "Ship Package" button and proceed to payment.

  2. 2. Delivery

    The product will be shipped from Japan to Taiwan with the delivery method of your choice, then delivered to the specified store.

  3. 3. Notification

    When the product arrives at the specified store, a notification will be sent via text message (SMS).

  4. 4. Picking up

    You can pickup your package at the store.

    * Packages will be kept at the store for up to 7 days.
    * Please bring a personal identification document when picking up a package.

Service fees

The fee for Convenience Store Pickup Service will be charged along with the international shipping fee.

* In the case where customs duties incur,
FamilyMart : please make the payment at the store of your pickup.
7-Eleven : you may be charged by Buyee directly.

Restriction of package size/weight

Size restriction
Maximum size of each side : 30cm x 30cm x 45cm
Longest two sides : 45cm, 30cm
Total length of all three sides
( H+W+D )
: 105cm or less
Weight restriction Maximum weight : 7kg (7,000g)

* If the size and/or weight of your package exceed the convinient store's delivery size limits, you will need to choose another delivery method.

Important Notice

■About delivery

・When the delivery from Japan to Taiwan is made via EMS, the EMS tracking number will be given to the customer. But even if the tracking number says the product has arrived, this does not indicate arrival at the store. The package will be ready to pickup 2-3 days after the tracking information indicates final delivery.

・Depending on the customer's SMS receiving settings or signal condition, the store arrival notification may not be received. If you do not receive the store arrival notification 4 days after the EMS delivery status has changed to "Delivered", please contact the specified store directly.

・After dispatching the package from My Page, it is not possible to change the Convenience Store branch of your pickup. When selecting the branch, please use the map to verify its location.

■Expiration of package storage period at the store

The convenience store specified by the customer will keep the packages for 7 days. If the storage period expires,

FamilyMart After 7 days, the package will be transferred from the store to a warehouse. It can be re-delivered to the store for one more time. If the package is returned again to the warehouse after it has been held for 7 days at the store, it will be sent to the customer's address by transport (cash on arrival.)
7-Eleven After 7 days, the package will be transferred from the store to a warehouse. It will then be sent to the customer's address directly by transport (cash on arrival).

* Please note that even when the package is delivered to the customer's address due to the expiration of storage period, the Convenience Store Pickup fee will still be charged.

■About pickup refusal

In principle, we do not accept customers refusing a pickup on the grounds of high customs duties. Therefore, please note that the refusal of package pickup by customers for such reasons may result in the termination of services provided by Buyee.

Simple Estimation Tool

All shipping options at a glance.

Conditions, shipping times, and available shipping methods for each country.

Commodity prices

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Country/Region

Package Weight

g ※ Please enter weight in grams (1,000g = 1kg)

Notes:

  • Plan program fees in regard to insured delivery and inspection do not include optional service charges such as Consolidation fee, Protective Packaging fee, and Special Packaging fee, etc., which will be charged additionally.
  • There might be a domestic shipping fees charged by the seller/store. Please check each seller/store`s information page for more details.
  • If the consumption tax is already included, it will be charged when you win the bid/place the order.
  • Campaigns and other discounts are not applied to the estimated fee.
  • Click here for the details of shipping methods.