"Buyee" Japan Shopping Service | Buy from Yahoo! Buy from Japan!
Buyee

Notices

[Resolved] Unable to Access ZOZOTOWN Service

During the time below, access errors occurred on ZOZOTOWN related pages. 


2017 June 14th 6:13 am to June 15th 8:30 am (JST). 


Currently, ZOZOTOWN can be used as usual.


We sincerely apologize for any caused inconvenience.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 2:00 AM to 7:00 AM on Thursday May 25th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Holiday (Golden Week) Notice of Buyee

All regular services will be available at Buyee during the holiday period. However, inquiries from customers may take a longer time to be responded by customer support staff. Please also be informed that due to closure of banks and some shipping companies in Japan during the holiday period, transactions with sellers and shipping may be delayed as well. 


JP Post will operate normally during the holiday period, therfore, shipping via JP Postal service including  EMS, Air (small), SAL (small), Sea mail will be carried out consistently.                                 


Shipping via DHL (Hong Kong and Macau only) will be temporarily suspended from May 3 (Wed.,), to May 5 (Fri,).                                                             

Shipping via UPS will be temporarily suspended from May 3 (Wed.,), to May 7 (Sun,).                              

We apologize for the inconvenience, and your understanding is greatly appreciated.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 9:00 AM to 10:00 AM on Thursday April 20th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Price change to Japan domestic delivery service

Our current rates of Japan domestic shipping are only available for shipping payments made BY 10 AM on Apr 20, 2017 (Japan Time). For the packages whose shipping payment will be arranged after the above time, new Japan domestic delivery fee will be charged as follows.


■ New Japanese domestic delivery charges


· Domestic delivery cost (changes depending on the weight)

Kanto · Tokai · Hokuriku · Shin Etsu · South Tohoku: 756 yen ~ 5,886 yen

Kansai · North Tohoku: 864 yen ~ 5,994 yen

Chugoku: 972 yen ~ 6,102 yen

Shikoku: 1,080 yen ~ 6,210 yen

South Kyushu, Kitakyushu, Hokkaido: 1,188 yen ~ 6,318 yen

Okinawa: 2,658 yen ~ 7,788 yen


In addition to the above domestic delivery fee, a 500-yen domestic delivery service fee will be charged. 


If you have any questions about this change to the domestic shipping cost, please contact Buyee Customer Support.


【Contact: Buyee Customer Support】

Support@buyee.jp


We are sorry for the inconvenience and thank for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 8:00 AM to 9:00 AM on Friday March 31th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

[Resolved] Notice regarding access error to Buyee website

The Buyee system has experienced an error in the following period:


Mar 18, 2017 22:00 - Mar 19, 2017 01:00 JST approx.

Mar 19, 2017 22:00 - Mar 20, 2017 01:00 JST approx.


During the above mentioned period, customers may have experienced difficulties in accessing to the website or logging in.


We sincerely apologize for the inconveniences caused.


Furthermore, customer's auctions which have ended during this period may have experienced a delay in the winning auction notification despite having successfully winning the auction.


For the precise auction information, please refer to [My Page]→[Auction Information].


We are deeply sorry for the inconvenience this may have caused you.

About international shipping of Nintendo Switch

If you buy a Nintendo Switch through Buyee and ship it internationally, 

there is a possibility that the number of lithium batteries exceeds the amount regulated by courier companies.

In that case, we are able to adjust the number of batteries (to 2 batteries per package) by dividing the package into multiple boxes.


#If you would like to ship the package domestically, please contact our customer support team immediately after winning the auction or placing your order.


support@buyee.jp


For your information, Nintendo Switch itself and its accessories contains the following lithium batteries:



[No. of lithium battery]


Nintendo Swith: 3 Lithium batteries in total (body 1 battery, Joy-Con 2 batteries for a pair)


*Accessories

Joy-Con 1 set: 2 Lithium batteries

Pro controller: 1 Lithium battery

Joy-Con Charger Grip: 1 Lithium battery



If the product is separated into a couple of boxes, please proceed shipping process for each package.


We apologize for inconveniences and thank you for your understanding.

Regarding the international delivery of packages with contents over 200,000 yen value

From April 1st, 2017, a customs clearance fee will be charged by Japan Post for packages that exceed 200,000 yen in total value, when using the postal service provided by Japan Post.


For this reason, Buyee will charge a customs clearance commission fee for packages which total value of contents exceeds 200,000 yen.

This change applies to packages which shipping process is completed after March 31st, 2017 9AM (Japan Standard Time).


Customs clearance commission fee: 2,800 yen / shipment (only for packages of which total content amount exceeds 200,000 yen)

Applicable international delivery methods: EMS (Japan Post International Speed ​Post)

AIR (Japan Post Air Mail) - International Parcel

AIR (Japan Post Air Mail) - Small package / with registered mail

SAL (Japan Post Economy Air Mail) - International Parcel

SAL (Japan Post Economy Air Mail) - Small package / with registered mail

Japan Postal Seamail


In the case the package cannot clear exporting customs, and the package is returned to Buyee warehouse, the customs clearance commission fee will be refunded.


If you have any questions about this change, please contact Buyee Customer Support.


support@buyee.jp


We apologize for the inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:00 AM to 10:00 AM on Friday February 24th (JST).


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

About package delivery during Chinese New Year holiday (Friday, 27th Jan, 2017 - Thursday, 2nd Feb, 2017)

During Chinese New Year holiday (Friday, 27th Jan, 2017 - Thursday, 2nd Feb, 2017), there maybe delivery delays due to shipping companies holiday. 

#The time period above might slightly differ from country to country.

#Packages via Convenience Store Pickup Service (offered only for Taiwan) may delay as well.


The delivery status can be checked with tracking number on each shipping companies' website.


We apologize to anyone who experiences a delay and appreciate your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:00 AM to 7:30 AM on Wednesday December 21st (JST).


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

New regulations for shipping lithium batteries

Effective January 1st, 2017, due to the change of UPS air transportation requirements, we can no longer ship out lithium batteries internationally (domestic delivery within Japan is not subject to this change).

* Devices with built-in lithium batteries or in which batteries could be inserted (such as PCs and cameras) can still be shipped.


If you have lithium battery items stored in the warehouse, please proceed the shipment on your [My Page] before December 29th, 2016 (Japan time). Otherwise, we will not be able to ship out such packages internationally (Considering that situations, such as the package may be returned, could happen, please ship out your packages as soon as possible).


In addition, Buyee auction and shopping services that assist customers in purchasing lithium batteries will be regulated. In some cases, customers may need to discard part of the items from a package to qualify for international shipping.

Items include but not limited to: lithium ion rechargeable batteries, portable batteries, battery packs for camera, etc.


If you have any question about shipping lithium batteries, please contact Buyee customer support.


Support@buyee.jp


We appreciate your understanding.

About our New Year's schedule

[New Year's Holiday Period]

December 30, 2016 to January 3, 2017 (Japan time)


The final business day for our operations this year depends on the service.

Package operation and inquires received during the holiday period will be handled after January 4th, 2017.

However, due to backlog caused by the holiday period, our operations (shipping, answering inquiries, etc.) might be handled slower than usual. Thank you for your understanding.

Please check the detailed information below. All times are listed in Japan Standard Time.


[Details of Service]


* Receiving Packages

Our warehouse will receive packages until December 30th (Friday). 

"Packages that arrive by December 29th (Thursday) will be registered before the New Year to your My Page. 

Packages that arrive on December 30th (Friday) will be registered after January 4th (Wednesday) to your My Page."


* International Shipping

EMS/Air/SAL/Seamail/UPS: Packages that have been paid by December 29th (Thursday) will be handed over to the delivery company for shipment within 2016. 

DHL: Packages that have been paid by December 28th (Wednesday) will be handed over to the delivery company for shipment within 2016.


Packages paid after the previously mentioned dates will be handled after January 4th (Wednesday).

*Please note that the New Year operating times for customs and postal delivery vary for each country. There is a possibility, that for packages shipped late 2016, the package arrival is delayed until the beginning of the New Year. Please check your local information for more details.


* Please notice, that the storage extension fee will be calculated normally during the holiday period. We recommend to make the payment for your package early.


* Package Consolidation & Protective Packaging

Package consolidation and/or protective packaging applied by December 29th (Thursday), will be finished within 2016. 

If you apply for package consolidation and/or protective packaging after that date, it will be handled after January 4th (Wednesday).


* Customer Support

All inquiries arrived before 17:00 on December 28th (Wednesday) will be answered before the end of the year. 

Inquiries that arrive after that will be handled in order after January 4th (Wednesday).


Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:00 AM to 7:30 AM on Thursday November 24st (JST)


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

Announcement of  the cancellation of shipping services to Mexico.

Announced by Japan Post, seamail shipping services will no longer be provided to international parcels being shipped to Mexico, starting from December 1st, 2016 [JST].


Therefore, users of Buyee will not be able to ship out packages using seamail to Mexico after November 29th, 2016.

If you have any package that you wish to ship via seamail, please arrange the shipping and payment as soon as possible.


We apologize for any caused inconvenience, and your understanding will be greatly appreciated.

[Resolved] Unable to Access AKB48 Group Shop Service

During the time below, access errors occurred on AKB48 Group Shop related pages. 


6:13 to 10:30 on Friday November 11th (JST). 


Currently, AKB48 Group Shop Service can be used as usual.


We sincerely apologize for any caused inconvenience.


Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 3:00 AM to 6:00 AM on Tuesday November 1st (JST). 


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance.

Buyee website will be undergoing maintenance from 3:00 AM to 6:00 AM on Tuesday October 25th (JST). 


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

【Important Notice】The package storage period will be changed for all packages.

The package storage period will be changed for all packages that arrive to our warehouse after 1st of November, 2016.


If the shipment for a package is arranged within the first 30 days from the date the package arrives at our warehouse, there will not be any storage fees charged as until now.


However, if the shipment is arranged after 31 to 90 days from the arrival date of the package, an storage extension fee will be charged depending on the total weight of your package for every day the package is at our warehouse.


※Package Consolidation, Protective Packing Service, and other warehouse work are not counted towards the storage period during the procedure.



■Regarding the storage extension fee charged after 31 days from the package arrival date


The following storage extension fee will be charged for every day the package is at our warehouse, depending on the weight of the package.


Up to 10kg: 100JPY

10.1kg-20kg: 200JPY

More than 20.1kg: 300JPY


If the package is applied for Package Consolidation, the storage extension fee will be charged based on the total weight after the package is consolidated.



■Regarding packages that arrived between September 1st and October 31st to our warehouse


For packages that arrived to our warehouse between September 1st and October 31st, we will set the package arrival date as November 1st, 2016.


The new storage period will be counted from this date. If any packages are stored in our warehouse for more than 31 days, the previously mentioned storage extension fee will be charged depending on the storage days.


※Package Consolidation, Protective Packing Service, and other warehouse work are not counted towards the storage period during the procedure.


Please do not hesitate to contact us if you have any question or concerns regarding this matter. 

Thank you for your kind understanding and cooperation.

Buyee website will be undergoing maitenance.

Buyee website will be undergoing maintenance from 5:00 AM to 7:00 AM on Tuesday August 9th (JST). 


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance.

Buyee website will be undergoing maintenance from 2:30 AM to 5:30 AM on Tuesday July 5th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

[Resolved] Unable to Access Yahoo! Auctions and Yahoo! Shopping Service

During the time below, access errors occurred on Yahoo! Japan Auctions and Yahoo! Japan Shopping related pages.

15:30 to 17:00 on Monday June 27th (JST).

This problem is due to the instability on Yahoo! Japan’s server.

Report from Yahoo! Japan (Japanese)
http://topic.auctions.yahoo.co.jp/notice/troubleRepo/post_1964/

We are sorry for your inconvenience.

Buyee website will be undergoing maitenance.

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Thursday June 16th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

[Resolved] Notification of Buyee System Malfunction

During the time listed below, Buyee faced a systematic problem.

20:00 - 22:00 (approximately, JST) on 2016 June 12

This has affected Buyee’s systematic functions including placing bids, closing bid procedure and website browsing.

We deeply apologize for your inconvenience we caused.

For some auctions ended in this period, even though there is a delay on notification of the close of the auction, you may still win the auction.

Please check the exact status of your auction from your ‘my page’.

Again, we sincerely apologize for the inconvenience we caused and ask for your kind understanding.

Mail System Failure Status

We experienced a mail system failure today, 16:49 - 20:56 (JST) on 2016 June 10. The problem has been fixed and our system is now running properly.

- Inquiries and Emails -

There is a chance emails sent to support@buyee.jp, as well as inquiries submitted through our Inquiry Form, may have not reached us.

If you have sent us any emails or inquiries during the system failure, please kindly contact us again.

We apologize for this disruption and the troubles this may cause you.

Buyee website will be undergoing maitenance.

Buyee website will be undergoing maintenance from 7:00 AM to 8:00 AM on Wednesday June 1st (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

Price increase for shipping by International Courier (EMS), as well as Sea mail to East Asia.

Price increase for shipping by International Courier (EMS), as well as Sea mail to East Asia.

Japan Post has announced that there will be an increase in fees for shipping by International Courier (EMS), as well as Sea mail International Parcel to East Asia.

Our current rate for international shipping fees are only available for the international shipping payments made BY 8 AM on May 31st, 2016 (Japan Time). In light of this price increase, we recommend that customers purchase any items they are interested in quickly.

The shipping fees to the following delivery areas will increase as follows.

■Price increases for International Courier (EMS)

First Zone (Asia) : 300 yen (300g weight range : 500 yen)
Second Zone (North America, Middle and Near East, Oceania) : 500 yen (300g weight range : 800 yen)
Second Zone (Europe) : 400 yen(300g weight range : 700 yen)
Third Zone (South America, Africa) : 300 yen(300g weight range : 700 yen)

■Price increases for Sea mail International Parcel

First Zone (East Asia) :100yen~1,550 yen (depending on package weight)

■Please note:

・Package Consolidation and Protective Packaging: Customers should be aware that because of the packaging process it can take extra time. Please be sure to allow enough time for packaging when requesting these services.
※Please note that some items may take extra care to package or that problems may arise when combining packages. Because of this, some items may take additional time.

・International Parcel and Registered Small Package(AIR,SAL, and Sea mail): The shipping methods have specific size limits in place. Because of these limits, it may be necessary to ship your package using EMS or another shipping method. When this happens, it can take additional time before your item can be shipped from the Buyee warehouse.

If there is anything you would like to inquire about the upcoming price change, please contact Buyee customer support.

【Buyee Customer Support】
support@buyee.jp

We apologize sincerely for the inconvenience that this price increase will cause.
We kindly ask for your understanding.

Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Tuesday April 26th, 2016 (JST).

During the maintenance period, customers will be unable to access Buyee website.

Also, e-mails listed below will not be sent during this period.


- e-mails to notify a successful bid

- e-mails to notify a removal of a bid

- e-mails to notify a removal of an auction

- e-mails to notify an outbid


Those emails will be sent after the maintenance ends.
Also, auctions and sniper bids will function as usual during this period.

We apologize for your inconvenience and thank you for your understanding.

Possible delay of the delivery due to the earthquakes in Kumamoto

Thank you for your continued support on our service Buyee.

On April 14 (Japanese Time), a series of earthquake rocked around Kumamoto prefecture, Japan.

Due to this earthquake, Japanese logistics companies announced that there might be delays on their delivery. Therefore, domestic delivery from stores and sellers to Buyee’s warehouse may possibly late.

Currently, we do not experience any delay or problem on our warehouse operations including international shipment, package consolidation and package consolidation, due to this earthquake.

If you have any inquiries of the influence of this earthquake on Buyee, please feel free to contact our customer service.

support@buyee.jp

Thank you very much for your cooperation and understanding.

Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 3:30 AM to 6:30 AM on Monday March 28th, 2016 (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

Notification of shipping parcels to Belgium

Due to a series of explosions and terrorist attacks occurred in the capital of Belgium,
Brussels, all air traffic has been suspended. Up till now, the parcels are not able to being sent into Belgium.

In addition, there are heavy disruptions and delays can be expected for parcels that are on the way to Belgium.

We are sorry for the inconvenience this may cause and appreciate your understanding.

Apology regarding errors on our bidding system

During the time below, due to the systematic error, some bids were not processed successfully.

8:30 - 18:40 on March 5 (JST)

■ Error on Bidding

Regarding the bids placed during the time above, please see the detailed information from "Auction Information" on your "my page".
If bidding amount is displayed as 0 yen, probably bid is not places successfully.
Please, bid the same auction again.

■ Error on Sniper Bids

Sniper bids, which supposed to place during the time above may not place successfully.

We deeply apologize for you inconvenience we caused.

【Rescheduled】Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 3:00 AM to 7:00 AM on Tuesday February 16th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maintenance from 3:00 AM to 7:00 AM on Thursday February 11th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

We kindly ask our customers to re-register their credit card information.

Thank you for your continued support and love of Buyee.
As we are renewing our payment system, we kindly ask our customers to re-register their credit card information.
Please note that until you register them, you can not bid on or shop for items, nor can we ship them to you.

Register your credit card information here.

Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 3:00 AM to 5:00 AM on Tuesday January 19th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

About our New Year's schedule

[New Year's Holiday Period]
December 31, 2015 to January 3, 2016 (Japan time)

The final business day for our operations this year depends on the service.
Any packages or inquires that arrive during the holiday will be handled after the start of business on January 4th, 2016.
However, due to backlog, our operations (shipping, answering inquiries, etc.) will be slower than usual. Thank you for your understanding.
Please check the information below. All times are listed in Japan time.

[Details of Service]
*Receiving Packages
Our warehouse will accept packages up through December 30th. Any packages that arrive by 29th will be registered before the New Year. Any packages that arrive on December 30th or afterwards will not be registered until after January 4th.

*International Shipping
Packages that have been paid forshipping and handling charge on December 29th will be given to EMS/UPS before the New Year. Packages paid for after that time will be handled after January 4th.
*Please note that the New Year operating times for Customs, and postal delivery vary from country to country. Please check your local information for more details.


*Customer Support
All inquiries that arrive before 17:00 on December 29th will be answered before the end of the year. Inquiries that arrive after that will be handled after January 4th.

Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 7:00 AM to 9:00 AM on Tuesday December 15th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

The Yahoo Auction website will be undergoing maintenance.

The Yahoo Auction website will be undergoing maintenance from 10:00 PM on Tuesday December 1st to 8:00 AM on Wednesday 2nd December 2015 (JST).

During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on Yahoo! Shopping on Buyee as well.

We apologize for inconvenience and thank you for your understanding.

Buyee website will be under maintenance.

Buyee website will be under maintenance from 3:00 AM to 7:00 AM on Thursday November 26th (JST).

During the maintenance period, customers will not be able to access to any service on Buyee.

We apologize for inconvenience and thank you for your understanding.

Buyee Service Fee Campaign is starting now!!

Thank you for your continued support and love of Buyee.
As our way of saying thank you, we are offering "Buyee Service Fee" Campaign now,
The BIGGEST campaign of Buyee ever!!
You don't want to miss it. Search your desired item now♪

■Campaign period
Fri. Nov. 20th, 2015 12:00 - Tue. Dec. 15th, 2015 7:00 (JST)
※Please note that it is a time limited campaign, which might terminate at any time without prior notification.

■Promotion details
Special Rates for Buyee Service Fee during the campaign

[ Shopping ]
For items over 5,000 yen, Buyee Service Fee is 10% ⇒ 0% of the Item Price (During the Campaign)
For items less than 5,000yen, Buyee Service Fee is 500 yen ⇒ 0 yen (During the Campaign)
Payment fee is 200yen⇒0yen

[ Auction ]
For items over 5,000 yen, Buyee Service Fee is 10% ⇒ 5% of the Item Price (During the Campaign)
For items less than 5,000yen, Buyee Service Fee is 500 yen ⇒ 250 yen (During the Campaign)
Payment fee is 200yen

※Shopping includes amazon, rakuten, ZOZO, Y!Shopping, and AKB48 Group shop
※Buyee Service Fee, Payment Fee will be discounted automatically at payment.

【Rescheduled】Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 10:00 PM on Monday October 26th to 7:00 AM on Tuesday October 27th (JST).

During the maintenance period, customers will be unable to access partial/all functions on Buyee depending on time.
・From 10:00 PM on Monday October 26th to the end of the maintenance, Yahoo!Shopping cannot be browsed.
・From 4:00 AM on Tuesday October 27th to the end of the maintenance, all functions on Buyee cannot be accessed.
*Customers cannot place snipe bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maintenance from 3:00 AM to 6:00 AM on Tuesday October 27th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place snipe bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

The Yahoo Auction website will be undergoing maintenance.

The Yahoo Auction website will be undergoing maintenance from 1:00 AM to 6:00 AM on Thursday October 8th (JST).

During the maintenance period, customers will be unable to use the following functions on Buyee:

・Item details page
・Item Search
・Bid
・Snipe Bid
・Unable to see Item details page on watchlist, Editing watchlist, Cancellation of snipe bid

If the ending time is set during the maintenance, it will be automatically extended.
The automatic extension will be 6 hours from the original ending time.

The snipe bid for the item which is ending during the maintenance will be extended and the bidding will be extended accordingly.

We apologize for inconvenience and thank you for your understanding.

The Yahoo Auction website will be undergoing maintenance.

The Yahoo Auction website will be undergoing maintenance from 10:00 PM on Wednesday September 30th to 7:00 AM on Thursday 1st October 2015 (JST).

During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on Yahoo! Shopping on Buyee as well.

We apologize for inconvenience and thank you for your understanding.

[About the operating hours during Silver Week]

Japan Standard Time 2015/9/19 (Sat) ~ 2015/9/23 (Wed) is Japanese Silver Week.

Buyee Service will operate as usual during Silver Week but Buyee Customer Support Team will take more time than usual to reply emails.
Furthermore, all of banks in Japan and some of the online stores will be on a break during Silver Week, so it will take more time to trade with sellers and deliver your packages.
We apologize for the inconvenience.
Thank you very much for your understanding.

Notice of website maintenance

From 6 AM to 9 AM Japan time on September 3, Buyee will be undergoing site maintenance.
While we are undergoing site maintenance, you will be unable to use any of our services.

If you have any questions or concerns, please feel free to contact us at the email address below:

support@buyee.jp

We are very sorry for any inconvenience that this may cause you.

Notice of website maintenance

From 7 AM to 10 AM Japan time on June 3, Buyee will be undergoing site maintenance.
While we are undergoing site maintenance, you will be unable to use any of our services.

Also, during the period of time shown above, Buyee accounts that are logged on will have their sessions ended. Because of this, some users may find themselves suddenly logged out. In the event that this ocurrs to you, simply log in to your account again.

Sniper bid function will work as usual.

If you have any questions or concerns, please feel free to contact us at the email address below:

support@buyee.jp

We are very sorry for any inconvenience that this may cause you.

【About the operating hours during Golden Week】

Japan Standard Time 2015/5/2 (Sat) ~2015/5/6(Wed) is Japanese Golden Week.

Buyee Service will operate as usual during Golden Week but Buyee Customer Support Team will take more time than usual to reply emails.
Furthermore, all of banks in Japan and some of the logistics company will be on a break during Golden Week so it will take more time to trade with sellers.
We apologize for the inconvenience.
Thank you very much for your understanding.

We have changed the name of our company to "tenso, inc."

As of April 27th 2015, the name of our company has changed from "Tenso.com,Inc." to "tenso, inc.".
We're ready and willing to work harder than ever so we can bring Japan closer to you.
We hope you continue to bid and shop with Buyee.

Regarding the delay in operations at our warehouse on March 31st

Due to complications on our part, from March 30th to the 31st, there is a possibility that some Package Consolidation and Protective Packaging processes may be delayed by one day. Additionally, our correspondense to any Special Requests may be delayed by two days.
Please note that we try to respond to requests in the order that they are made.
We apologize for the inconvenience, and thank you for your understanding.

The Yahoo Auction website will be undergoing maintenance.

From 1:00 am to 7:00 am on Thursday March 19th 2015, Japan Standard Time, the Yahoo Auction website will be undergoing maintenance.

During the maintenance period, customers will be unable to bid on items on Buyee, as well as on Yahoo Auction. Additionally, should you currently have bids on certain auctions, there is a chance that the price for some items will be displayed incorrectly until the maintenance period is over.
(Customers will be able to browse and search for items as usual)

If you have any questions concerning the maintenance of the site, please contact Buyee customer support.

support@buyee.jp

Special Campaign for the start of SAL airmail and Seamail on Weibo!

Thank you for using Buyee.

We’re happy to inform you that, due to popular demand, our customers can now have their packages shipped by 详细信息请点SAL and Seamail.

To celebrate the addition of these new shipping methods, we’ve started a promotional campaign on Weibo. Users who fulfill a certain set of requirements will be given a “300 Yen Off of International Shipping Fee” discount coupon!

We look forward to your participation!

Promotion Details:

【Time】
Promotion Period: March 17th – March 30th
Coupon Give-away Dates: Every Friday until March 27th, as well as March 31st
Coupon Expiry Date: April 30th

【Requirements for acquiring a coupon】
Within the period of time stated above,
・Follow us on Weibo at BuyeeWeibo (if you are already following us, this step is not necessary)
AND
・Share our Campaign Weibo post.

【Receiving your coupon】
Once you have fulfilled the requirements above, we will send you a Weibo message, requesting further information about your account.
Based on this information, Buyee will give out coupons to users every Friday, as well as Tuesday, March 31st.
After we give out a coupon to you, we will message you again by either E-mail or Weibo, asking you to confirm that you have received it.

【Attention】
1. Please reply to the first message we send by 24:00 on March 30th (Japan Standard Time). We cannot send coupons to users who reply after this deadline.
2. The coupon will be viable only until 24:00 on April 30th (Japan Standard Time). It will expire as of May 1st. Please keep this in mind.

Buyee is now proceeding the Lottery!!!

Dear User
Hi !

This is Team【Buyee】.

【Buyee】is now holding Lottery for Coupons on Weibo&Facebook!!

Totally 20 Lucky Users(10 from Weibo & 10 from Facebook) will be able to get 【5000JPY International Shipping fee Coupon】!

You can participate on Weibo&Facebook at the same time to increase the probability of winning ! *1
Make sure you don't miss this chance!!

Users who meet the conditions in the following period will automatically become the target of this event!!

【Schedule】

Campaign Period : 2/25 ~ 3/10
Results Announcement : 3/11

【Lottery Qualification】

Weibo: Check 【Buyee】during the campaign period and share
Weibo Link

Facebook: Check 【Buyee】during the campaign period and share the link below.
Facebook Link

【Attention】
*1: User could only get one coupon.
For those who win on Facebook&Weibo at the same time,we are sorry but we will cancel the one you win on Facebook and save it for another lucky user.

On January 9th, Buyee Service was down.

On January 9th , 2015 between 22:20 to 23:40 Japan Time, Buyee Service was down caused by Yahoo system error.

Following functions were unavailable during above time period;
Auction page, Search, Bidding, and already set Snipe Bids

We are deeply sorry if that caused you any problems.

About our New Year's schedule

[New Year's Holiday Period]
December 31, 2014 to January 4, 2015 (Japan time)

The final business day for our operations this year depends on the service.
Any packages or inquires that arrive during the holiday will be handled after the start of business on January 5th, 2015.
However, due to backlog, our operations (shipping, answering inquiries, etc.) will be slower than usual. Thank you for your understanding.
Please check the information below. All times are listed in Japan time.

[Details of Service]

*Receiving Packages
Our warehouse will accept packages up through December 29th. Any packages that arrive by then will be registered before the New Year. Any packages that arrive on December 30th or afterwards will not be registered until after January 5th.

*International Shipping
Packages that have been paid for on December 28th will be given to EMS before the New Year. Packages paid for after that time will be handled after January 5th.
*Please note that the New Year operating times for Customs, and postal delivery vary from country to country. Please check your local information for more details.

*Package Consolidation & Protective Packaging
If you apply for package consolidation on December 26th, then we will finish your package's consolidation before the New Year. If you apply for package consolidation after that date, it will be handled after January 5th.

*Customer Support
All inquiries that arrive before 17:00 on December 30th will be answered before the end of the year. Inquiries that arrive after that will be handled after January 5th.

Notice of website maintenance

From 3 AM to 7 AM Japan time on December 5th, Buyee will be undergoing site maintenance.
While we are undergoing site maintenance, you will be unable to use any of our services.

If you have any questions or concerns, please feel free to contact us at the email address below:

support@buyee.jp

We are very sorry for any inconvenience that this may cause you.

Buyee now supports smartphones!

Starting on November 27th, we now have a smartphone interface available. iOS and Android customers can now use our website on mobile much more easily!

※Our site only supports iOS 6/Android 3 or later.
※Not all pages are available for mobile.

Regarding Package Shipping During China's National Holiday

October 1-7 is the National Holiday in China, and so delivery of international parcels by China Post will be stopped during this period.
After the holiday, there will be a large backlog of packages, and so delivery will be much slower than usual.
Buyee will continue to ship out parcels as usual during this period, but delivery may take much longer than usual.

Regarding the Declared Price on Invoice

From October 1 on 2014, customers are not able to edit the declared values on the invoice.

However, for the items its values are not specified, customers are still able to edit the declared value for their items. In such cases, please enter the proper value for each item.

Please kindly contact Buyee customer support, if you have any inquiry regarding the declared value for your items.

Buyee Customer Support
support@buyee.jp

Important: We Recommend You Change your Password

Recent security breaches among other internet services has greatly increased.  Since many people use the same login and password across multiple services, attempts to hack people's accounts using stolen passwords and login have increased.
Buyee has not had any confirmed cases of hacking or stolen passwords, but we are strengthening our protocols anyway for extra security.

1. We strongly recommend that you change your passwords for our services.
2. For those who have not updated their passwords in a long time, we strongly recommend that you update your password.

This is meant to help prevent your account from being stolen or hacked. Thank you for your cooperation.

We now accept Alipay!

For payments other than the auction itself, you can now use Alipay!
You can now use Alipay for the following kinds of payments:

- Supplemental Auction Fees
- Other Payments
- Shipment Fees

※Bidding and paying for auctions cannot be done with Alipay.

Now you are able to search items from Yahoo Shopping!

Simply enter keywords to look for items that you you want to search.
Or you can also search by category. Please give it try.
If you want to paste URL of Yahoo Shopping into the search window, that is also a way to search item.

Japan's Consumption Tax Increases to 8%

Starting April 1, 2014, the consumption tax in Japan will increase from 5% to 8%. Below are the possible charge items with that you will see some changes.

-Consumption tax
-Domestic shipping fee
(Many logistics companies in Japan will have rate increases)

*Consumption tax
Items shipped to Buyee's warehouse after April 1 will be assessed at the 8% rate instead of the 5% rate.

*Domestic shipping fee
For the items shipped domestically to Buyee's warehouse after April 1, the domestic shipping fee may increase about 3% compared to before April due to rate increases by delivery companies in Japan.

If you have any questions about the consumption tax rate increase, please feel free to contact our customer support team at support@buyee.jp

New features: Watchlist and Sniper bid!

Watchlist
You can use Watchlist to add links to items you want to purchase later.
Check items added to your Watchlist on your MyPage.

Sniper bid
Sniper bid will enables you to place a bid 5 minutes before an auction ends at your desired bidding price.

Important Notice: Information regarding partial revisions to the Terms of Service

The Buyee Terms of Service have been partially revised as of Thursday, November 28, 2013.
The revised provisions have been listed in the "Revised Provisions" section below.
The revised Buyee Terms of Service are available here.

Please take a moment to read through the revised Buyee Terms of Service.
We hope to be able to continue to serve you and ask for your continued patronage. Thank you.

Revised Provisions
• Article 10 (Purchase of Products Etc.): Addition of Subarticle 9
• Article 10 (Purchase of Products Etc.): Addition of Subarticle 10
• Article 10 (Purchase of Products Etc.): Revision of Subarticle 12
• Article 10 (Purchase of Products Etc.): Revision of Subarticle 16
• Article 15 (Refusal to Provide the Service): Revision of Subarticle 8

Regarding Package Consolidation service fees

Package Consolidation service fees will change from 9:00AM, 7th August (Japan time).

For package consolidation service which applied after 9:00AM, 7th August, new fees can be found by following:

- Grouping 2 packages together: 500 JPY
- Grouping more than 3 packages together: 1000 JPY

For the applications happen before 9:00AM, 7th August, rates will remain the same.

Please don't hesitate to contact us if you have any other questions or concerns.

support@buyee.jp

Thank you for your support to Buyee

Notice regarding auctions containing multiple items

Notice regarding auctions containing multiple items.

Users are now able to bid on auctions that contain more than one item.

Can use PayPal to make payments on Buyee

We are pleased to announce that you can now use PayPal to make payments on Buyee.

If you wish to use PayPal, please select it from the "Change Payment Method" screen and register your PayPal account.