"Buyee" Japan Shopping Service | Buy from Yahoo! Buy from Japan!
Buyee

The Act on Specified Commerical Transactions

Information on this page is subject to the Act on Specified Commercial Transactions of Japan.
Buyee declares information on this page to be subject to the Act on Specified Commercial Transactions of Japan.

Seller Tenso UK Ltd.
[Chief Operations Manager] Shohta Naoi
[Address]
72 High Street, Haslemere, Surrey GU27 2LA
tenso, inc.
[Chief Operations Manager] Shohta Naoi
[Address]
Gotenyama Trust Tower 6F, 4-7-35 Kita-Shinagawa, Shinagawa-ku,
Tokyo 140-0001
Contact Contact us here.
Service Proxy Buying and Bidding Service
Service Fees Listed on the Fees web page.
Costs Other than Service Fees
  • Item Price: The cost of the item purchased.
  • Payment Fee: The costs incurred when purchasing the item from the seller.
  • Domestic (Japan) Shipping Fee: The cost of delivery from the seller to the Buyee warehouse (where applicable).
  • International Shipping Fee: The cost of delivery from the Buyee warehouse to an overseas destination.
  • Insurance Fee: The cost of insurance fees used when shipping packages.
  • Optional Service Fees: The cost of additional services such as the Package Consolidation Fee and the Protective Packaging Fee (where applicable).
Payment

[ Payment Method ]
Customers may use Credit Cards to make payment.
For more detailed information, please see the payment methods page.

[ Purchase Costs ]
Buyee will inform the customer of applicable fees via email and on the customer's 'My Page' after winning the auction.
Customers will receive a notifcation about the Item Price, Buyee Service Fee and Purchase Fee.
Please see the fees page on Buyee for more information.

[ Shipping Costs ]
Buyee will inform the customer of applicable fees via email and on the customer's 'My Page' after the item has been weighed and inspected at our warehouse.
Customers will receive a notifcation about the International Shipping Fee, Domestic (Japan) Shipping Fee and Optional Service Fees.
Customers may use the estimation tool provided on this website to calculate the fees in advance.
However, please understand that in some cases there may be some variation between the amount calculated by the estimation tool and the actual amount incurred.

  • When the sender is the same as the seller: When the weight listed by the seller is different from the weight recorded upon arrival at our warehouse, the weight we measure shall apply.
  • When the sender is a person living within Japan: When the weight recorded when the package sent is different from the weight recorded upon arrival at our warehouse, the weight we measure shall apply.
Package Delivery
  • Customers are able to check the status of packages on their 'My Page'.
  • Customers are not able to choose a specific date and time for arrival and shipping.
Shipping Limitations

Packages that are within the weight and size limitation for international shipping will be processed.

Weight Limit: 30kg
* When the weight and size are over the limit, we will split the package up before shipping.
(Separate fees are incurred for additional packages.)

Refunds and Returned Goods

Due to the nature of our service, we do not accept returned goods or refunds.
Please contact the seller directly as necessary in this case.

The customer will be responsible for following charges:

  • 1) Costs incurred by the package when clearing customs.
  • 2) Costs incurred in shipping the package back to Japan in the event that the customer cannot be reached at their address. (The shipping cost and insurance cost for the reshipment.)
  • 3) Costs incurred in shipping the package back to Japan in the event that the customer refuses to accept the package. (The shipping cost and insurance cost for the reshipment.)
  • 4) Costs incurred in re-shipping the package back to the customer in the event that the customer could not be reached on the first attempt. (The shipping cost and insurance cost for the reshipment.)
Other
  • This service operates based on the good will and intentions of its users.
  • Other terms and conditions are subject to the Terms of Service. By using our service, you agree to our Terms of Service.

Simple Estimation Tool

All shipping options at a glance.

Conditions, shipping times, and available shipping methods for each country.

Commodity prices

yen

Country/Region

Package Weight

g ※ Please enter weight in grams (1,000g = 1kg)

Notes:

  • Plan program fees in regard to insured delivery and inspection do not include optional service charges such as Consolidation fee, Protective Packaging fee, and Special Packaging fee, etc., which will be charged additionally.
  • There might be a domestic shipping fees charged by the seller/store. Please check each seller/store`s information page for more details.
  • If the consumption tax is already included, it will be charged when you win the bid/place the order.
  • Campaigns and other discounts are not applied to the estimated fee.
  • Click here for the details of shipping methods.