Position on Personal Information Protection
tenso, inc., Tenso UK Ltd. and tenso Hong Kong Limited (hereinafter together referred to as the "Company") aims at creating an environment in which customers around the world can readily obtain Japanese products.
The Company handles a range of personal information, including information about customers and clients, as part of its business activities.
As a business entity that handles the personal information of customers and clients who uses its services, the Company recognizes the importance of protecting personal information. The Company also understands that it has an obligation to appropriately use and protect such information.
For this reason, the Company is committed to the proper protection of personal information and to continuing to take all steps required to ensure appropriate handling and security.
The Company regards the protection of personal information as critical to its business and has consequently established "Policies for Personal Information Protection" below.
tenso Personal Information Protection Policy
- The Company shall, with respect to personal information and information obtained by processing it (hereinafter collectively referred to as “Personal Information”), comply with applicable laws, regulations, and guidelines and other rules pertaining to the protection of Personal Information.
- In the provision of the online services, the Company shall notify its customers and clients of the available point of contact at the Company and receive consent before obtaining Personal Information within the appropriate extent.
- The Company shall prevent and correct unauthorized access to Personal Information, as well as leakage, loss, or destruction of, and other damage to Personal Information.
- The Company shall respond in good faith to inquiries and requests for disclosure from customers in relation to personal information.
- The Company shall conduct ongoing improvement of the management structure and framework related to the protection of Personal Information.
The Company believes that it is most important to comply with laws and regulations pertaining to the protection of personal information (meaning applicable laws, regulations, and guidelines and other rules pertaining to the protection of Personal Information; the same shall apply hereinafter) and to thoroughly implement the appropriate collection, use, and management of such information within the Company for customers and clients (hereinafter referred to as “Customers”) to feel secure in using the services provided by the Company.
Handling of Personal Information
1. Personal information the Company may collect
In order to achieve the purpose of use described in Article 3 below, the Company may collect and retain the personal information specified below. The personal information collected from Customers includes information provided directly by Customers, information obtained automatically through Cookies and other means, and information obtained from third parties. Specifically, it refers to information about a living individual that falls under any of the items below. For more information about Cookies, please refer to Article 12 below.
- Information (member ID, name, gender, e-mail address, telephone number, address, nickname, pen name, date of birth, occupation, job title, credit card information, purchase history, and any other relevant information that can be used to identify a specific individual through a combination of information) that can be used to identify the specific individual due to its inclusion of a name, date of birth, or other description contained in such information (any and all matters written, recorded or otherwise expressed using voice, movement or other methods in documents, drawings or electromagnetic records).
- Information that contains individual identification codes.
2. Handling of anonymized information and pseudonymized information
The Company currently does not create anonymized information (meaning anonymously processed information as defined in the Act on the Protection of Personal Information; the same shall apply hereinafter). If the Company creates anonymized information or provides it to a third party, the Company shall take precautions for safety management in compliance with the separately stipulated Rules for Handling Anonymized Information. If the Company creates or collects pseudonymized information (meaning pseudonymously processed information as defined in the Act on the Protection of Personal Information; the same shall apply hereinafter), the Company shall use it for statistical data analysis and take precautions for safety management in accordance with laws and regulations pertaining to the protection of personal information. The Company will not provide pseudonymized information to third parties, except in accordance with laws and regulations pertaining to the protection of personal information.
3. Purpose of use, legal basis
The Company shall use personal information collected for the purposes described below.
The Company shall, except as permitted by laws and regulations pertaining to the protection of personal information, obtain the consent of Customers each time when using their personal information beyond the extent necessary to achieve the purposes described below. In addition, the Company shall not use personal information in a manner that may encourage or induce illegal or unjust acts.
- Member/user management
- Sales (including the conclusion, etc. of an agreement to provide services; this meaning applies below) of products, rights, digital content and services (hereinafter referred to as the "products, etc."; this shall include financial products, etc.) of the Company and third parties
- Running of campaigns, prize planning and questionnaires
- Simplification of work operations such as member registration for Customers to use services requiring member registration provided by the Company and its group companies (meaning the parent company, subsidiaries, and equity method affiliates of the Company, and subsidiaries and equity method affiliates of the Company’s parent company; the same shall apply hereinafter)
- Notification (including notification via electronic mail) of matters necessary for the operation of this website）
- Advertisement and sales solicitation (including those via electronic mail) of the products, etc. of the Company and third parties
- Transmission of e-mail magazines
- Packing and shipping operations of the products, etc.
- Billing calculation and billing
- Provision of services such as points, coupons and mileage (hereinafter referred to as "points, etc.")
- Posting of submitted information
- Inquiries and after-sales services
- Research and analysis of marketing data and development of new services
- Preparation of statistical data
- Execution of operations when the Company handles personal information under contract for another business entity, etc.
- Exercise of rights and performance of obligations under contracts and laws and regulations
- Consideration of business alliance
The Company processes personal data provided by Customers in the performance of contracts with Customers for the services of the Company. For this reason, entering into a contract between Customers and the Company for the Company’s services is subject to the consent of Customers and provision of personal data by Customers as requested by the Company. Please note that if Customers fail to, or opt not to, provide any personal data requested by the Company, Customers may not use the Company’s services. Where the Company processes personal data based on the consent of Customers, Customers have the right to withdraw consent at any time.
4. Controller and management of personal information
The controller of personal information held by the Company is tenso, Inc. (the company registered in Japan under registration no. 0107-01-020921). The Company represents the controller and appoints a Personal Information Administration Manager to the division responsible for managing personal information, and that division shall facilitate and supervise activities to protect personal information through the appropriate management of such information.
Customer Support Center of tenso, inc.
E-mail ： email@example.com
5. Retention of personal information
The Company will retain personal information held by the Company only for as long as necessary to fulfill the purposes described in Article 3 above; provided, however, that if the Company is required by laws and regulations pertaining to the protection of personal information and any other applicable laws and regulations to retain personal information, the Company shall comply with the relevant laws and regulations.
6. Provision of personal information
The Company takes appropriate steps to protect personal information in accordance with laws and regulations pertaining to the protection of personal information and shall not disclose nor provide personal information in a personally identifiable form to a third party without the consent of the subject, except as permitted by laws and regulations pertaining to the protection of personal information. Please note that personal data held by the Company may be transferred to a third party payment service provider or to a third party business partner if it is necessary to deal with such illegal activities as money laundering.
7. Provision of personally associated information
The Company may collect personally associated information (meaning personally associated information as defined in the Act on the Protection of Personal Information; the same shall apply hereinafter), such as your browsing data from relevant websites, location information, age and gender information, device/OS/network, interests and concerns, reference sources, and purchase information, from business operators handling personally associated information, including access analysis, advertisements, and affiliate service providers and use it for the purpose of compiling statistical data, improving services, and advertising.
8. Sharing of personal information
The Company may share personal information as follows:
Sharing with the group companies of the Company
- Items of personal data to be shared
Same as the personal information described in Article 1 above
- Scope of those who share personal data
- Purposes of use by those who share personal data
Same as those purposes of use described in Article 3 above
- Name and address of the person responsible for the management of the personal data and, in the case of a corporation, the name of its representative
tenso, inc., President and CEO Shota Naoi
Gotenyama Trust Tower 6F, 4-7-35, Kita-Shinagawa, Shinagawa-ku, Tokyo, Japan
9. Transfer of personal information to third countries
If the Company transfers personal data to a country that the European Commission does not certify as providing an adequate level of protection for personal data (a country that does not have a so-called “adequacy decision”), the Company will carry out the transfer on the basis of an agreement that meets the requirements set by the EU for the transfer of personal data outside the EU. Because of the global nature of the Company’s business, the Company will take appropriate measures in accordance with the provisions of laws and regulations pertaining to the protection of personal information when making overseas transfers of the personal data of Customers.
10. Provision of personal information to business operators outside Japan
The Company may, when using advertisement distribution services and analysis services provided by business operators outside Japan, provide personal information to the business operators outside Japan for the purpose of distributing advertisements more relevant to you and understanding your usage, analyzing, and improving services. For measures for the protection of personal information by the respective business operators and systems for the protection of personal information in the relevant foreign countries, please see the following links:
・Meta Platforms, Inc. (Facebook): United States of America (State of California)
・Google LLC: United States of America (State of California)
When personal information is provided through this website, it is encrypted using the industry standard encryption method called TLS (Transport Layer Security) to protect it from unauthorized access of a third party.
The Company shall provide security by using TLS encrypted communication to protect personal information when the Company deems it necessary to do so.
The Company also places strict controls on personal information collected by the Company based on the management standard it has predetermined and takes steps to prevent access to, and loss, destruction, alteration, leakage and infection of personal information by establishing a firewall, developing antivirus measures, and taking other action.
- This website uses the technology known as cookies.
- 1. Tool provider: Google Inc.
- 2. Information obtained: Website usage (access status, traffic, routing, etc.)
When Google Analytics is disabled, Google Analytics will also be disabled on websites other than this site that a user may visit, however, Google Analytics may be enabled again by reconfiguring the add-on settings in your browser yourself.
Google Analytics Terms of Service
Google Analytics Opt-out Browser Add-on
13. Information provision to business partners
14. Disclosure/revision/deletion of personal information
The Company shall respond to requests for disclosure, revision, addition, deletion, discontinuation of use, elimination, cessation of provision to third parties and notification of purposes of use of personal information, withdrawal of consent (where applicable), and disclosure of third-party records, in accordance with laws and regulations pertaining to the protection of personal information. However, if such request does not meet the requirements provided by laws and regulations pertaining to the protection of personal information, the Company may not respond to the request.
15. Method of accepting a request for disclosure of personal information
When making a request for disclosure, revision, addition, deletion, discontinuation of use, elimination, or cessation of provision to third parties of personal information, or other requests, please complete the specified request form in accordance with procedures separately set out by the Company and send it by mail to the contact address below.
In the event of a request for disclosure, please enclose the predetermined fee, and document delivery postage if (but only when) you request disclosure in writing.
- Personal Information Customer Consultation Service, tenso, inc.
Gotenyama Trust Tower 6F, 4-7-35 Kita-Shinagawa, Shinagawa-ku, Tokyo 140-0001
16. Method of accepting request for notification of purposes of use of personal information
To request notification of the purposes of use of personal information, please contact the Company at firstname.lastname@example.org
17. Compliance with laws and regulations pertaining to the protection of personal information
- 1st Oct. 2008 established
- 30th May 2017 amended
- 25th May 2018 amended
- 25th Apr. 2019 amended
- 27th Aug. 2019 amended
- 1st Sep. 2021 amended
- 1st Nov. 2021 amended
- 1st Apr. 2022 amended
- 31st Aug. 2022 amended
Article 1 Name of the Application Provider collecting information
Article 2 Items, Collection Method, and Purpose of Use of Information to be Collected
|User information||Purpose of use||Collection method|
|Device information (OS name, model name, user agent)||To provide and improve the Application and the Services||Automatic collection through the application|
|Activity history||To provide and improve the Application and the Services||Automatic collection through the application or user input operation|
|Purchase history||To provide the Services||Automatic collection through the application|
|User registration information||To register as a user of the Services (for Android only)
To edit user information (for iOS and Android)
|User input operation|
|Login ID and password||To enable member authentication for the Services||User input operation|
|Facebook membership information||To enable member authentication for the Services (for Android only)||User input operation|
|Apple membership information||To enable member authentication for the Services (for Android only)||User input operation|
|Yahoo membership information||To enable member authentication for the Services (for Android users from Taiwan only)||User input operation|
|Device token||To send PUSH notifications to the Application||Automatic collection through the application|
|Cookie||To provide and improve the Application and the Services||Automatic collection through the application|
|Diagnostic information||To improve the Application||Automatic collection through the application|
Article 3 Consent
Article 4 Method of User Involvement
When a user deletes (uninstalls) the Application from a device, we will immediately cease the collection of user information through the Application. If a user withdraws from the Services, we will retain the collected user information as statistical data processed to be personally unidentifiable.
Article 5 External Data Transfer and Provision to Third Parties
We transfer user information collected in accordance with Article 2 above to a server under our control. In addition, for the purpose of improving the quality of the Application, we use the information collection modules provided by the provider described below and automatically and anonymously collect activity history and device information on the Application through the provider.
Provider: Google Inc.
Name of the information collection modules: Firebase Analytics, Firebase Crashlytics
Article 6 Service Termination and Handling of Information
When a user deletes (uninstalls) the Application from a device, all the information in the Application collected from the user will be immediately deleted from the device. However, if you wish to terminate the use of the Services (withdrawal from the Services), please complete the withdrawal procedure separately prescribed for the Services.
Article 8 Contact for Inquiries
For contact information for inquiries and consultations regarding the handling of user information in the Application and the Services, please check our Personal Information Protection Policy