Convenience Store Pickup Service
For Taiwan only! Pickup available 24 hours a day
You can pickup products purchased at Buyee at any branch of FamilyMart or 7-Eleven in Taiwan.
Open 24 hours! You can pickup your purchases at your preferred branch whenever time is convenient for you!
How to use
i. Click on "Convenience Store Pickup" at Package Information screen on My Page.
ii. Select the branch you want to pick up your product at and the international shipping method of your preference, then type in the necessary fields.
iii. Click on "Ship Package" button and proceed to payment.
The product will be shipped from Japan to Taiwan with the delivery method of your choice, then delivered to the specified store.
Available shipping methods:
Buyee Air Delivery
Japan Post (EMS/ AIR)
When the product arrives at the specified store, a notification will be sent via text message (SMS).
4. Picking up
You can pickup your package at the store.
* Packages will be kept at the store for up to 7 days.
* Please bring a personal identification document when picking up a package.
The fee for Convenience Store Pickup Service will be charged along with the international shipping fee.
* In the case where customs duties incur,
FamilyMart : please make the payment at the store of your pickup.
7-Eleven : you may be charged by Buyee directly.
Restriction of package size/weight
|Weight restriction||Maximum weight : 9kg (9,000g)|
* If the size and/or weight of your package exceed the convinient store's delivery size limits, you will need to choose another delivery method.
・When the delivery from Japan to Taiwan is made via EMS, the EMS tracking number will be given to the customer. But even if the tracking number says the product has arrived, this does not indicate arrival at the store. The package will be ready to pickup 2-3 days after the tracking information indicates final delivery.
・Depending on the customer's SMS receiving settings or signal condition, the store arrival notification may not be received. If you do not receive the store arrival notification 4 days after the EMS delivery status has changed to "Delivered", please contact the specified store directly.
・After dispatching the package from My Page, it is not possible to change the Convenience Store branch of your pickup. When selecting the branch, please use the map to verify its location.
■Expiration of package storage period at the store
The convenience store specified by the customer will keep the packages for 7 days. If the storage period expires,
|FamilyMart||After 7 days, the package will be transferred from the store to a warehouse. It can be re-delivered to the store for one more time. If the package is returned again to the warehouse after it has been held for 7 days at the store, it will be sent to the customer's address by transport (cash on arrival.)|
|7-Eleven||After 7 days, the package will be transferred from the store to a warehouse. It will then be sent to the customer's address directly by transport (cash on arrival).|
* Please note that even when the package is delivered to the customer's address due to the expiration of storage period, the Convenience Store Pickup fee will still be charged.
■About pickup refusal
In principle, we do not accept customers refusing a pickup on the grounds of high customs duties. Therefore, please note that the refusal of package pickup by customers for such reasons may result in the termination of services provided by Buyee.
■7-Eleven Convenience Store Pickup Service is not Available for Offshore Islands
If customers live in offshore islands choose to receive packages through convenience store pickup service, the packages might be delivered to the convenience store warehouse, which located in Taiwan shore, firstly, then shipped to offshore islands via air freight. However, according to "Regulations Governing the Safe Transport of Dangerous Goods by Air" by Taiwan Civil Aeronautics Administration, package contains dangerous goods cannot be shipped to offshore islands from shore of Taiwan by air freight. Therefore, to avoid undelivery to offshore islands, and large sum of fine, convenience store pickup service is only available for the branches on shore of Taiwan. If customers would like to send packages to offshore islands, we would appreciate it if you could choose Japan Post (without selecting convenience store pickup service) as shipping method.