Contact Buyee using the form below.

Buyee accepts inquiries by email and chat.

The languages ​​for inquiries by email are Japanese, English, Chinese (traditional and simplified), Thai, Indonesian, Korean, German, Spanish and Russian.

Chat inquiries are only available in Japanese, English, and Chinese (traditional / simplified).
Please contact us by clicking the chat icon at the bottom right of the Buyee page.

In addition, the following questions can be answered faster by chat than by email inquiries.

  • ・ Questions about Buyee services (about optional services etc.)
  • ・ Inquiries regarding bid / item availability
  • ・ Confirmation of order status and delivery status of packages
  • * Normally We will reply to your inquiry within 1-2 business days. (Our office is closed on weekends and Japanese national holidays.)
    If you have not received our reply within the expected period, please kindly check your spam folder or trash mail folder as well.
    Also, if your inquiry is successfully sent from our inquiry form, you will receive a notification email from us at the email address you filled in.
    If you cannot find our automatic reply, please feel free to contact us again.
  • * Please note that we do not accept inquiries by phone.
  • * Regarding inquiries from companies, kindly use this form.

Contact Form

Please use the form below to contact Buyee.
We appreciate any feedback and suggestions that you may have.
* For existing Buyee members, please login before submitting this form.

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