About Plan

Details on situations not covered by Insured Delivery

  • Whether the damage is caused during transit can not be judged from the item's appearance

  • Any damage or stains to containers that do not affect the functionality of the item inside, or any damage/stains/loss of packaging (boxes, bags, etc.)

  • Whether an electronic product is functioning properly

  • Any damage already demonstrated on the item page/in the photos

  • Unsealed packages
    * Packages may be unsealed when passing through customs (including spot-checks).

  • When the customer refuses to receive an item

  • Digital items
    * We have no means of checking the validity of items such as passwords or usernames.

* There may be other cases where Buyee determines that they cannot compensate.

Details on situations not covered by Inspection Plan

  • Confirming the operation of electronic products
    * We are unable to test the operation of electronic items by plugging them in or taking them apart/putting them together.

  • Authentication of Brand Products
    * We cannot confirm the authenticity or assess the quality of brand products, or perform any other service that requires specialized knowledge.

  • Scratches or stains that do not affect the functionality of an item

  • Size/color inspection of an item with no tag/label
    * We do not cope with items that need to be measured but have no label, or items that have measurements which differ from their labels.

  • Information not included on the item page, or information on the item page that lacks accuracy

  • Inspecting whether an item is new or used
    * We cannot determine whether an item is new or used from labels/packaging/warranties

  • Accessories that were not included in the auction (packaging/bags/cases etc.)

  • Imperfections due to previous long-term storage
    * Leakage, stains, any damage due to selling an item that was in long-term storage as "new", etc.

* There may be other cases where Buyee determines that they cannot compensate.

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  • Plan program fees in regard to insured delivery and inspection do not include optional service charges such as Consolidation fee, Protective Packaging fee, and Special Packaging fee, etc., which will be charged additionally.
  • There might be a domestic shipping fees charged by the seller/store. Please check each seller/store`s information page for more details.
  • If the consumption tax is already included, it will be charged when you win the bid/place the order.
  • Campaigns and other discounts are not applied to the estimated fee.
  • Click here for the details of shipping methods.