About Plan

4 Plans of your choice

Buyee offers the following plans.

Plan Insured Delivery Inspection
Recommended Standard Plan
(Insured Delivery + Inspection)
800 JPY / $8500 JPY / $5
Insured Delivery Plan
500 JPY / $5
Inspection Plan
300 JPY / $3
Lite Plan
0 JPY / $0

* Regarding the display of yen / dollar: The amount will be applied in yen when using Japanese shopping sites such as Yahoo Auction and Mercari, and in dollar when using eBay.

Standard Plan

Service Fee: 500 JPY / $5 per order

This plan offers a full inspection of your items at our warehouse, and guarantees a refund in the event they are damaged.

If you apply for the standard plan, in the unlikely event that you receive a product of a different size or color, or if there is damage, loss, or a difference in the product.
We will refund the amount based on the coverage set by Buyee.

* Refunds are only available for products that are different, in different quantities, damaged or lost.
* Limited to guarantee application within 14 days from the date of arrival of the package.

Insured Delivery Plan

Service Fee: 500 JPY / $5 per order

When shipping packages, Buyee will in general ship the products purchased by the customer while maintaining the packaging provided by the seller / store.

In rare cases, depending on how the package is handled during transportation, the product may be damaged or lost during transit.
If you apply for a Insured Delivery plan, in the unlikely event that the product is damaged or lost, the amount incurred based on the coverage set by Buyee will be refunded.

* Refunds are only available for items that are damaged or lost.
* Limited to applications within 14 days from the date of arrival of the package.

Insured delivery coverage examples
Damage or loss caused by an accident during delivery

  • Total loss / partial damage

  • Loss of whole package

Examples not covered by Insured Delivery
Damage not recognized as an accident during delivery

  • On the product page / photo
    Defects and missing items that can be confirmed

  • Malfunctions involving the operation of machines such as electrical appliances and watches

  • Malfunctions due to assembly and movement of toys, furniture, etc.

  • Damage during shipping
    Things that cannot be visiually demonstrated

Click here for other details not covered by Insured Delivery

【Precautions】

  • We do not accept changes after applying for a specific plan.
    We do not accept changes to the plan after applying for the Insured Delivery plan.
  • When products with and without the delivery guarantee plan are shipped together.
    If you ship a product that has a plan applied and a product that has not applied for a plan together, the compensation will be only made for the products arrived for which the plan was applied to.
    International shipping charges and bulk packaging service charges are non-refundable.
  • We do not exchange products.
    For compensation, we will not replace damaged products or prepare the same products due to total loss. As a general rule, Buyee will not give instructions to return the product.
  • When some items in one order (including multiple items) are damaged and arrive.
    The coverage covers only the damaged items and may be refunded at the rate of the damaged quantity.
  • You cannot specify the packing method.
    Products with an Insured Delivery plan will be packed by Buyee according to the packing condition so that the possibility of damage is reduced. We cannot accept additional packing method requests.
    * Some large items and products with special shapes may require the application of "special packing service", in which case a separate fee will be charged.
    → About special packaging service
  • You may not be able to select surface mail when selecting a delivery method.
    Even if you applied for a plan, you may not be able to choose to deliver by sea for some items such as audio equipment, porcelain, and alcoholic beverages that are easily damaged during delivery.
  • Customs duty is not refundable.
    Customs duties are not included in the usage fees for the services provided by Buyee.
    Even if the package you receive is covered by a plan, it will not be refunded.
  • If you pay for the item with Buyee points and get a refund.
    The points used for payment will be returned to your account.

→ Click here for the procedure if the arrived package is damaged or completely lost

Inspection Plan

Service Fee: 300 JPY / $3 per order

As a general rule, Buyee only checks whether the product purchased by the customer can be shipped internationally when it arrives at the warehouse.

In rare cases, the seller / store may send you items with different sizes, colors, and quantities.
If you apply for an Inspection Plan and the product you received is clearly different from the description / image on the product page, we will refund you based on the coverage set by Buyee.

Check the color, size, quantity, etc.

* Refunds are only available for products that fall under different products or quantities.
* Limited to guarantee application within 14 days from the date of arrival of the luggage.

Examples covered by Inspection Plan

  • Different colors and sizes

  • The product is obviously different

  • The quantity of products is different

Examples not covered by Inspection Plan

  • Malfunctions involving the operation of machines such as electrical appliances and watches

  • Malfunctions due to assembly and movement of toys, furniture, etc.

  • No tags or notations
    Difference in color and size

  • Branded product authenticity

Click here for other details not subject to inspection

【Precautions】

  • We do not accept changes after applying for a plan
    We do not accept changes to the plan after applying for the Inspection Plan.
  • When the Inspection Plan and items without a plan applied are shipped together
    If you ship a product that has a plan applied and a product that has no plan applied together, the compensation will be applied only to the products that have already subscribed to the plan and arrived.
    International shipping fees and package consolidation fees are non-refundable.
  • We do not exchange products
    We will not replace the product for compensation. As a general rule, Buyee will not give instructions to return the product.
  • We do not check the validity of data-related products, etc.
    We cannot confirm the validity of data related items such as game accounts, electronic files, and download contents, so please refrain from applying for this plan.
  • When some of the items in one order (including multiple items) arrive in a different item or in insufficient quantity
    The coverage covers only the products that correspond to different products and quantities, and refunds may be made at the rate of the quantity.
  • When it is confirmed that the product is defective at the time of checking at the warehouse
    At that time, the amount of money spent on the item will be refunded and the item will be properly disposed of by Buyee.
  • Customs duties are not refundable
    Customs duties are not included in the usage fees for the services provided by Buyee.
    Even if the baggage you receive is covered by the plan, it will not be refunded.
  • If you pay for the item with Buyee points and get a refund
    The points used for payment will be returned to your account.

Lite Plan

In this plan no guarantee is give even if there is a defect in the product.

The following correspondence is not available. Please understand in advance and apply.

  • Refund due to product damage, product difference, quantity difference, or loss.
  • Request to investigate the delivery status of undelivered items and request refund procedure to the delivery company regarding product defects in the delivery process.
  • Contact the seller regarding product defects.

If you wish to take any of the above measures, please select a Insured Delivery plan that meets your needs.

Simple Estimation Tool

All shipping options at a glance.

Conditions, shipping times, and available shipping methods for each country.

Commodity prices

yen

Country/Region

Package Weight

g ※ Please enter weight in grams (1,000g = 1kg)

Package Dimensions (Optional)

cm cm cm

Notes:

  • Plan program fees in regard to insured delivery and inspection do not include optional service charges such as Consolidation fee, Protective Packaging fee, and Special Packaging fee, etc., which will be charged additionally.
  • There might be a domestic shipping fees charged by the seller/store. Please check each seller/store`s information page for more details.
  • If the consumption tax is already included, it will be charged when you win the bid/place the order.
  • Campaigns and other discounts are not applied to the estimated fee.