Notices

Notice of extension of storage period

Thank you for using Buyee.


We would like to extend our deepest apologies to all those affected by the COVID-19 situation.


During these hard times, Buyee is happy to inform all of our customers living in countries affected by Japan Post's suspension of sending out packages that we have previously extended the free storage period by 60 days. Since the current situation for Japan Post hasn't changed, and since we aren't sure when the situation for Japan Post will resume for packages destined for countries affected by this current situation, the free storage period will be extended until Japan Post resumes services to send out packages.


(For example)

* For packages registered during the free storage period.

The free storage period will be extended until Japan Post resumes operations.


* For packages that storage fees are incurred.

Storage fees that have already occurred will be charged. However, no additional storage fees will be charged from today (2020/5/11~) until Japan Post resumes operations.

We pray for your health and wish for you to stay safe and healthy during this time. 


Please do not hesitate to contact us if you have any other questions or concerns.

Contact us

Golden Week Holiday Notice from Buyee

During Golden Week 5/3(Sun) - 5/6 (Wed) , all Buyee services will be available during the holiday period.

However,

 please be informed that due to the closure of banks and some shipping

companies in Japan during the holiday period, transactions with the

sellers and some of the shipping may be slightly delayed.


【About Customer support】


Our customer support will be here to support you with your questions and concerns.

*Depending on the contents of the inquiry, the time for reply may be delayed.


【About Shipment】


International shipping:

Japan Post will be operating during the holiday period.

However, the temporary suspension of international mail delivery via EMS, AIR,

SAL and Seamail has been conducted to certain countries and regions.

Please have a look at the link below at the same time:

https://buyee.jp/information/public/list#info_795


Unfortunately, following shipping services will be temporarily suspended during the periods below:

DHL - 5/3(Sun) - 5/6 (Wed)

UPS - 5/3(Sun) - 5/6 (Wed)

Buyee Air Delivery - 5/3(Sun) - 5/6 (Wed)

The shipment will be restarted after Golden Week.


Domestic shipping:

Domestic shipping companies will be operating during the holiday period.

However, there may be slight delays in the delivery for large packages.


We apologize for the inconvenience, and your understanding is highly appreciated.

Temporary suspension of international mail delivery to the United States of America

We have just been informed of the significant delay in the delivery of international mail to the United States of America due to the flight reduction and suspension of aircrafts due to the global spread of new coronavirus infections. Therefore, effective April 24 (Friday) onward's, they will temporarily stop accepting the following international packages addressed to the United States of America.


Notice from Japan Post

https://www.post.japanpost.jp/int/information/2020/0423_03.html


In response to this,  until Japan Post resumes the service and acceptance of packages for the United States, effective April 23 (Thursday), Buyee will stop the delivery to the United States of America for the following delivery methods:

EMS

AIR International Parcel

AIR small package

(* SAL international packages and small packages are no longer accepted)


We apologize for the inconvenience caused this time and we wish to express to you our gratitude for your patience and understanding.

Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

Contact us


We will also notify you as soon as we receive any further updates from Japan Post.

Regarding the suspension of postal services by Japan Post to certain countries and regions (Updated on 2020/4/23)

Japan Post announced that the acceptance of packages under certain shipping methods, destined to certain countries and regions, will be suspended from April 1st until further notice.


Notice from Japan Post

https://www.post.japanpost.jp/int/information/2020/0423_01.html


In response to this announcement, from April 1st until Japan Post resumes the acceptance, Buyee will also suspend the international shipping under certain methods to certain countries and regions as listed below.

However, Buyee is able to still ship packages via DHL to all the countries listed below except for Russia,  Iraq, India and Nepal.


*Updated on 2020/4/23 countries have been displayed with bold letters in blue

1. Countries and regions subject to the temporal suspension of the acceptance of EMS and AIR (Seamail is still available for these destinations.)

Asia: Sri Lanka, Pakistan, Bangladesh, Brunei, Laos

Europe: Ireland, Azerbaijan, Italy, Estonia, Austria, North Macedonia, Greece, Croatia, Switzerland, Czech Republic, Hungary, Bulgaria, Belarus, Belgium, Poland, Portugal, Malta, Latvia. Lithuania, Liechtenstein, Romania, Luxembourg, Russia, Sweden, Denmark, Norway, SlovakiaSlovenia

Oceania: Australia, GuamSaipan

North and Central America: El Salvador, Costa Rica, Jamaica, Trinidad and Tobago, Barbados, United States of AmericaPuerto Rico

South America: Brazil, Peru

Middle and Near East: The United Arab Emirates, Israel, The Sultanate of Oman, Saudi Arabia, Turkey, Jordan

Africa: Algeria, Uganda, Egypt, Ghana, Kenya, Senegal, Tanzania, South Africa, Nigeria, Morocco, Mauritius, Reunion


2. Countries and regions subject to the temporal suspension of the acceptance of EMS, AIR and Seamail:

Asia: China, Mongolia, India, Indonesia, Maldives, Bhutan, Nepal

Europe: Ukraine, SpainFrench Guiana

Oceania: New Caledonia, New Zealand, Fiji

North and Central America: Panama. Honduras

South America: Argentina, Uruguay, Ecuador, Colombia, Chile, Paraguay, Venezuela

Middle and Near East: Iraq, Cyprus, Kuwait, The Kingdom of Bahrain

Africa: Tunisia, Zimbabwe


3. Countries and regions subject to the temporal suspension of the acceptance of SAL:

All countries and regions available in Buyee


According to Japan Post, this suspension is caused by measures such as the suspension of international mail, conducted due to the spread of the new coronavirus and because of the substantial reduction in flight frequencies and cancellations of flights between Japan and certain countries. There also has be an announcement that there is a high possibility of delays regarding the packages destined to the countries which are not subject to the suspension.


Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

Contact us


We apologize for any inconveniences caused this time, and we kindly ask for your understanding.

Notice regarding returned packages and storage period due to the suspension of the Japan Post for specific countries/regions

Thank you for using Buyee.


Due to the global spread of the COVID-19 virus, some of the shipped packages (mainly packages shipped by SAL) were transferred back to the Buyee warehouse due to the delivery suspension of the Japan Post for certain destinations.


Concerning returned packages, we will check the details as soon as the package arrives back at our warehouse, and will inform the customer separately.

This includes the refund of the international shipping fee paid for the package.

If you are in a hurry, please select one of the currently available shipping methods and proceed with the shipment.


In addition, the storage period for customers living in countries affected by the suspension of the Japan Post will be extended by up to 60 days before the Japan Post resumes their business as usual.

Please refer to this notice for the countries affected by the suspension of the Japan Post:

Regarding the suspension of postal services by Japan Post to certain countries and regions (updated April 9, 2020)


(Example)

■ Concerning packages during the free storage period

The free storage period will be extended for up to 60 days until Japan Post resumes their business as usual.

(The total free storage period is a maximum of 90 days, including the normal 30 days and the extended 60 days.)


■ Concerning packages for which storage fee occurred

Beginning from Wednesday, April 1, no additional storage fee will be charged for up to 60 days until Japan Post resumes their business as usual.


We apologize for the inconvenience caused to our customers.


If you have any questions, please contact the Buyee Customer Support.

Contact us

Notice regarding the delay of international mail and tracking information for the Japan Post

Thank you for using Buyee.


According to information of the Japan Post, due to the global spread of the COVID-19 virus, measures as the suspension of acceptance of international mail have been taken.


Furthermore the number of incoming and outgoing flights in and out of Japan has been drastically reduced, resulting in many routes of transportation being cut off at the moment.

As a result, a considerable delivery delay is expected for each country / region, as well as a delay in online updates of the delivery status.

This includes all delivery methods offered by the Japanese Post.


・ Regarding the handling status of mail in each country/region

https://www.post.japanpost.jp/int/information/2020/0409_01_en.html


As of now, it is expected to take more than two weeks to load international mail destined for the United States on aircraft.

・ Regarding delay of  international mail to the United States

https://www.post.japanpost.jp/int/information/2020/0409_03_en.html


We apologize for the inconvenience caused to our customers.

Although it may take longer than usual for your package to arrive, we deeply appreciate your understanding and cooperation.


If you have any questions, please contact the Buyee Customer Support.

Contact us


Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Tuesday April 14st (JST).


During the maintenance period, customers will be unable to access Buyee website.


Sniper bid function will work as usual.


We apologize for inconvenience and thank you for your understanding.

About operating hours of Buyee online chat service

Our English online chat service will be temporarily closed during the following period: 

2020/3/18 ~ 

However, we will be able to receive emails as usual.

Please do not hesitate to contact us if you have any other questions or concerns.

*Depending on the contents of the inquiry, the time for reply may be delayed.


We apologize for the inconvenience may have caused this time.

We hope that the Coronavirus situation will end soon.

About package consolidation service for packages delivering to China

Since Mar 13 (Fri), the package which are delivered to China via Japan post service is temporary suspended.

Alternatively, DHL shipping service for packages destined to China is available.

However, DHL service for China has the following restrictions.


1. 1 package contains only 1 item


- No limitation except the item is forbidden item


2. 1 packgage contans more than 1 item


- items total prices must be less than 1,000 Chinese yuan (12,000 Japanese Yen)


Because of the above restrictions, package consolidation service is temporary unavailable for pakcage destinated to China.


If you wish to re-open the consolidation service, please contact to Buyee customer support.

Contact us



We apologize for the inconvenience caused this time and we wish to express to you our gratitude for your patience and understanding.

Temporary suspension of mail packages via Japan Post service to China

We have received an announcement that Japan Post will stop receiving International mail packages to China as of March 13th (Fri).


In response to this, Buyee  will stop sending packages to China as of March 12th (Thu), until Japan Post resumes accepting packages to China.

The following delivery methods will be suspended:

EMS

AIR International Parcel

SAL International Parcel

Seamail International Parcel

AIR Small Package with Tracking

SAL Small Package with Tracking


We apologize for the inconvenience.

After much consideration, Buyee will: Ship packages to China via DHL shipping service.

As of March 13 (Fri), you will be able to use DHL shipping service for packages destined to China from Buyee's warehouse from your My Page.


Regarding packages for our customer`s, we will extend the storage period for up to 60 days until Japan Post resumes accepting packages to China.

(Example)

■ For packages during the free storage period.

Until Japan Post resumes accepting packages to China, the free storage period will be extended to 60 days.

(The normal free storage period of 30 days, plus the extended 60 days. For a total free storage period of 90 days.)


■ For packages that require storage costs (no longer in the free storage period), the storage fee will stop temporarily as of March 13th(Fri) until Japan Post resumes accepting packages to China.

There will be no additional storage fees for up to 60 days.


If you have any questions or concerns, please contact our Customer Support.

Contact us


We will also notify you as soon as we receive any further updates from Japan Post.

We apologize for the inconvenience caused this time and we wish to express to you our gratitude for your patience and understanding.

[Resolved]Regarding Buyee payment system error via Alipay

During the following time slot below, a system error had occurred in which the payment process could not be performed normally with Buyee's payment system via Alipay.


2020/03/09(Mon) 23:00 〜 2020/03/12(Thu) 12:30 (JST)


However, we are happy to notify you that this system error has been resolved now. If you wish to make a payment via Alipay, please try the shipping procedure once again.


We sincerely apologize for the inconveniences caused but your understanding would be highly appreciated.


Please contact Buyee Customer Support if you have any questions or concerns.

Contact us

The Yahoo Auction website will be undergoing maintenance.

From 1:00 am to 7:00 am on Tuesday March 10th 2020, Japan Standard Time, the Yahoo Auction website will be undergoing maintenance. During the maintenance period, customers will be unable to bid on some of the items on Buyee, as well as on Yahoo Auction. Additionally, should you currently have bids on certain auctions, there is a chance that the price for some items will be displayed incorrectly until the maintenance period is over. (Customers will be able to browse and search for items as usual) If you have any questions concerning the maintenance of the site, please contact Buyee customer support.

support@buyee.jp

Temporary suspension of international mail to Mongolia (Updated on 2020/3/3)

In order to prevent the spread of the new coronavirus infection in Mongolia, airline flights between Mongolia and Japan have been canceled for the time being.

Therefore Japan Post cannot secure transportation for international mail to Mongolia.


Accordingly, we will stop accepting all types of international mail to Mongolia until the flights are resumed.

Thank you for your kind understanding and cooperation. 


Japan Post Information Page:

https://www.post.japanpost.jp/int/information/2020/0303_01.html


We will update you further once we have received more information regarding this issue. 

Currently we suggest that you refrain from waiting for the service to resume operation or consider shipping to another destination.


If you are in a hurry and would still like to deliver to Mongolia, please contact our customer support.

Contact:https://buyee.jp/help/yahoo/guide/inquiries?lang=en


We apologize for the inconvenience and thank you in advance for your appreciation and understanding.


Notice from the South Korean postal service (Updated on 2020/3/3)

The designated postal operator of South Korea has informed us that mail delivery in the following area will be 

temporarily conducted Non-face-to-face delivery.


Japan Post Information Page:

https://www.post.japanpost.jp/int/information/2020/0303_02_en.html


Affected area:

Daegu


We will update you further once we have received more information regarding this issue. 

We are afraid that if you have an urgent package for the delivery to the area above, please kinldy contact the local post directly. 


We apologize for the inconvenience and thank you in advance for your appreciation and understanding.

The ZOZOTOWN website will be undergoing maintenance

Thank you for using Buyee.


The ZOZOTOWN website will be undergoing maintenance from 2:00 AM to 7:00 AM on Wednesday February 19th (JST).


During the above mentioned period, customers will not be able to search items/check the item details, also it is unable to order items from Buyee as well as ZOZOTOWN.


We apologize for the inconvenience.


Thank you in advance for your understanding and cooperation.

[Resolved] Regarding Buyee payment system error

Thank you for using Buyee.


During the following time slot below, a system error had occurred in which the order process could not be performed normally with Buyee's payment system.

Thursday, February 6, 2020 17:00  (JST) - Friday,  February 7, 2020 18:07 (JST).


We have confirmed that credit cards and PayPal accounts have been charged and payments with Buyee points have been completed despite the fact that no orders have been placed.

We have already cancelled these transactions and refund accordingly to the credit cards, PayPal accounts and return the Buyee points.


We sincerely apologize for the inconvenience caused this time.

Your understanding is truly appreciated. 


If you have any questions or concerns, please contact our customer support.

Contact:https://buyee.jp/help/yahoo/guide/inquiries?lang=en

About orders including face masks

Thank you for using Buyee.


Due to the recent outbreak of the Coronavirus, stores throughout Japan are dealing with a shortage of stock regarding face masks.

Therefore, customers of Buyee might not be able to buy masks, or might have orders canceled at a later date, even if the order initially was processed successfully.

In addition, products that are currently out of stock or in the process of being back-ordered are expected not to be available for a longer period of time. We apologize for any inconvenience this may cause and thank you for your understanding.

The Yahoo! JAPAN Auction website will be undergoing maintenance.

From 1:00 am to 7:00 am on Tuesday January 21th 2020, Japan Standard Time, the Yahoo! JAPAN Auction website will be undergoing maintenance.


During the maintenance period, customers will be unable to bid on some of the items on Buyee, as well as on Yahoo Auction. Additionally, should you currently have bids on certain auctions, there is a chance that the price for some items will be displayed incorrectly until the maintenance period is over.

(Customers will be able to browse and search for items as usual)


If you have any questions concerning the maintenance of the site, please contact Buyee customer support.


support@buyee.jp

About package delivery during the Chinese New Year holiday (Friday, 24th Jan, 2020 - Thursday, 30th Jan, 2020)

During the Chinese New Year holiday (Friday, 24th Jan, 2020 - Thursday, 30th Jan, 2020),

delivery may be delayed in part of regions of Asia due to the operating hours of the shipping companies.

※The Chinese New Year period above might slightly differ from country to country.


Regarding 【Buyee Air Delivery】

Buyee Air Delivery will not be available as a shipping method during the period below since shipment will not be possible.

Monday, 20th Jan, 2020 - Tuesday, 28th Jan, 2020

The final accepted shipment before the Chinese New Year holiday via Buyee Air Delivery will be the ones processed and completed shipping procedure on "My Page" before  Sunday, 19th Jan, 2020.

After the Chinese New Year holiday, Buyee Air Delivery will restart from Wednesday, 29th Jan, 2020.


Regarding 【Chines customer support

Buyee customer support will operate during the holidays.

However, depending on the contents and type of the inquiry, the time of reply may be delayed.

We kindly ask for your understanding.

Contact us

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 1:00 AM to 6:00 AM on Thursday January 9th (JST).


During the maintenance period, customers will be unable to access Buyee website.


also, your session is unlocked.If you are logged in, you may be log out

Please try to log in again at this time


We apologize for inconvenience and thank you for your understanding.

About warehouse works and shipping during New Year's Holidays

The cutoff date for the following services within 2019 is as below.

All times are listed in Japan Standard Time.


・Registration of packages to your [My Page]: 

Packages that arrived by Saturday December 28th, 2019. 


・International shipping(EMS, AIR, SAL, Seamail, DHL): 

Packages completed payment by Sunday December 29th, 2019.


・International shipping(UPS):

Packages completed payment by Thursday December 26th, 2019.


・International shipping(Buyee Air Delivery):

Packages completed payment by Friday December 27th, 2019.


・Japan Domestic shipping:

Packages completed payment by Saturday December 28th, 2019.


・Package Consolidation, Protective Packaging service and Photo Service:

Packages applied either services before Sunday December 29th, 2019.


*Please be noted that all application/arrival of packages after the above-mentioned date will be corresponded from Saturday January 4th, 2020.


Buyee customer support will operate as usual. If you have any question or concerns, please Contact us

*Depending on the contents of the inquiry, the time for reply may be delayed.

We kindly ask for your understanding.

[Resolved] Notice about login problem via Facebook

Thank you for using Buyee.


We apologize for the error that occurred on, 2019/11/28(Thu) 23:00 〜 2019/11/29(Fri) 2:00 (JST).


During the above mentioned period, due to the errors on Facebook, some of our customers who were using Buyee with a Facebook account could not log in.


However, the error has been resolved.


We apologize for the inconvenience and thank you for your cooperation.

Please contact Buyee Customer Support if you have any questions or concerns.


Contact us

Regarding the package deliveries to Finland

Thank you for using Buyee.


Regarding the temporary suspension of package deliveries to Finland due to the impact of a strike by Finland Post, Japan Post has issued a notification that the delivery service to Finland has been temporary suspended. 


Country:

Finland


Area:

All Areas


Package Type:

EMS, AIR and SAL (*Registered small packet included)


■Japan Post Notification

https://www.post.japanpost.jp/int/information/2019/1111_01.html


Consequently, it is possible that the delivery delay or the packages to Finland may not be accepted by Japan Post for Buyee. There may also be a chance that some of the packages will be returned to our warehouse depending on the situation.


However, the strike is estimated to be settled in about 2 weeks. We will be updating again once we have received  more information.


We apologize for the inconvenience and thank you for your understanding.

Please contact Buyee Customer Support if you have any questions or concerns.

Contact us

[Resolved]Notice about the failure to display the item images properly on Buyee's Rakuten site

Thank you for using Buyee.


We apologize for the error that occurred on, 2019/10/30 (Wed) 12:50 ~2019/10/30(Wed)  18:54 (JST).


During the above mentioned period, the item image on the Rakuten website of Buyee wasn't displaying properly. 

However, the error has been resolved.


We apologize for the inconvenience and thank you for your cooperation. Please contact Buyee Customer Support if you have any questions or concerns.

Contact us

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Thursday October 31st (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Regarding Buyee Shipping and Warehouse Request Delays Due to Typhoon Hagibis

Thank you for your continued support of Buyee.

We apologize that due to the affecting of Typhoon Hagibis in the East Japan on October 12, 2019 (JST), we assume that there might be some delay in shipment and requested work from Buyee warehouse.

In addition, some packages being shipped to the Buyee warehouse may also be delayed.


If you have any questions or issues, please contact the Buyee Customer Support.

Contact us


We apologize for the inconvenience, and thank you for your understanding.

Regards to the change of the Japanese consumption tax law

Thank you very much for using Buyee.


This is a notice in regards to the change of the Japanese consumption tax law. 

Effective from October 1, 2019, the Japanese consumption tax rate will be raised from 8% to 10%.

As a result, the new 10% tax rate will be applied from October 1, 2019 on products purchased through our service that are subject to consumption tax.


If you wish to purchase products at a consumption tax rate of 8%, please place an order with a sufficient margin of time.

* Even if you place an order by September 30, 2019, and the proxy purchase with our company is completed after October 1, 2019, the new consumption tax rate of 10% will be applied. Depending on the situation, it may take time to complete the proxy purchase after placing an order so please note that even if you have placed an order before the new tax rate is applied, we cannot guarantee that the purchase will be for the consumption tax rate of 8%.

Notice of payment procedure changes for customers using EU-issued credit cards

Thank you for your continued support of Buyee. 


As of September 2019, due to modifications with the Payment Services Directive 2 (PSD2), for applicable EU settlement service orders, the Strong Customer Authentication (SCA) is required. For more information, please refer to the link below:

Preparing for PSD2 SCA


Due to the changes mentioned above, when paying with the corresponding credit card, the payment will be completed after entering the one-time password at the time of settlement, or by entering the password registered at the time of the credit card issuance.


Please refer to the following link for more details regarding payment methods.

Guide to using EU issued credit cards


We sincerely apologize for the inconveniences caused but your understanding would be highly appreciated.


Please do not hesitate to contact the Buyee customer support if you have any other questions or concerns regarding the changes above.

Contact us

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 1:00 AM to 3:00 AM on Tuesday September 10th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

[Resolved] Notice regarding unable to register or make payment on Buyee page.

Thank you very much for using Buyee.


We apologize for the error that occurred on, 2019/8/27 (Tue) 15:14 ~2019/8/27(Tue)  16:00 (JST).


During the above mentioned period, customers may have experienced difficulties in registration for the credit card information and making payment.

However, the error is resolved now, therefore, we may ask for your assistance to access to our website to retry if there is still an problem or not.

Please kindly let us know if you are unable to register or make payment via credit card.


We sincerely apologize for the inconveniences caused but your understanding would be highly appreciated.


If you have any questions or concerns, please contact our customer support.

Contact:https://buyee.jp/help/yahoo/guide/inquiries?lang=en

[Resolved] Notice regarding access to Buyee's homepage

Thank you very much for using Buyee.


We apologize for the error that occurred on, 2019/8/23 (Friday) 13:00 ~2019/8/23(Friday 18:00 (JST).During the above mentioned period, customers may have experienced difficulties in accessing to the website or logging in.However, the error is resolved now, therefore, we may ask for your assistance to access to our website or log in again to comfirm if there is still an problem or not. Please kindly let us know if you are unable to access to our website or log in.We sincerely apologize for the inconveniences caused but your understanding would be highly appreciated.


If you have any questions or concerns, please contact our customer support.

Contact:https://buyee.jp/help/yahoo/guide/inquiries?lang=en


[Resolved] Notice regarding access error to Buyee website

Thank you for using Buyee.We apologize for the error that occurred on, 2019/8/21 (Wednesday) 21:50 〜 2019/8/21 (Wednesday)  23:20 (JST).During the above mentioned period, customers may have experienced difficulties in accessing to the website or logging in.However, the error is resolved now, therefore, we may ask for your assistance to access to our website or log in again to comfirm if there is still an problem or not. Please kindly let us know if you are unable to access to our website or log in.We sincerely apologize for the inconveniences caused but your understanding would be highly appreciated.

Regarding Buyee Shipping and Warehouse Request Delays Due to Typhoon Krosa

Thank you for your continued support of Buyee.  

We apologize that due to Typhoon Krosa that has hit Western Japan on August 15, 2019 (JST), there may be some delays in notifications of completion of shipment and shipment of packages from the Buyee warehouse.


If you have any questions or concerns, please contact our customer support.

Contact:https://buyee.jp/help/yahoo/guide/inquiries?lang=en


We apologize for the inconvenience, and thank you for your understanding.

Notice of change in handling of packages being sent to China

Regarding packages being delivered by EMS / AIR / SAL / to China, the international mailing condition chart has been partially revised on July 16, 2019. The packages classified as an accident handling package will be handled locally by the China Customs.


The packages that have been treated as an accident handled packages are as follows:

・ Refusal of acceptance

・ Required customs documents are not attached

・ Storage period has exceeded

・ Prohibited items included and cannot be delivered or returned


Please note that it will not be subject to compensation for damage for packages that have been disposed locally.


Kindly refer to the following Japan Post Notice for details of the revised content.


・ About changes for the international postal condition list

https://www.post.japanpost.jp/int/information/2019/0708_01.html


・ Delivery conditions

https://www.post.japanpost.jp/cgi-kokusai/country_hikaku.php?cid=41


If you have any questions or concerns, please contact our customer support.

Contact:https://buyee.jp/help/yahoo/guide/inquiries?lang=en


Thank you in advance for your cooperation and understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Monday July 29th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

The ZOZOTOWN website will be undergoing maintenance

Thank you for using Buyee.


The ZOZOTOWN website will be undergoing maintenance from 1:00 AM to 8:00 AM on Thursday July 11th (JST).


During the above mentioned period, customers will not be able to search items/check the item details, also it is unable to order items from Buyee as well as ZOZOTOWN.


We apologize for the inconvenience.

Thank you in advance for your understanding and cooperation.

[Resolved] Notification about "Paypal" not being displayed in the payment method selection when trying to ship packages

Thank you very much for using Buyee.


We apologize for the error that occurred on, 2019/7/2 (Tue) 12:35 - 20197/3 (Wed) 14:14 (JST)

The "Paypal" option was not displayed in the payment method selection when trying to ship packages out from your "My Page".


We are happy to notify you that this system error has been resolved now. If you wish to make a payment via "PayPal", please try the shipping procedure once again.


Please do not hesitate to contact us if you have any questions or concerns.


support@buyee.jp


We apologize for the inconvenience caused, and would like to thank you in advance for your understanding.

Delay of delivery of packages due to the influence of traffic regulations for the G20 Osaka Summit

Thank you very much for using Buyee.


During the G20 Osaka Summit,

there will be major traffic regulations implemented around Osaka City and around the airport for four days from;

Thursday, June 27/2019  to  Sunday, June 30/2019


We are afraid that your package may be delayed due to the impact of transportation disruption for international and domestic deliveries. Please note that packages mainly passing through Osaka may take more time than usual.


Thank you in advance for your understanding and we apologize for any inconveniences until the delay is resolved.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Thursday May 30th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Golden Week Holiday Notice from Buyee

During Golden Week, 4/27 (Sat) - 5/6 (Mon) all Buyee services will be available during the holiday period. 


Our customer support will be here to support you with your questions and concerns.

However, please be informed that due to the closure of banks and some shipping companies in Japan during the holiday period, transactions with the sellers and some of the shipping may be slightly delayed. 


Japan Post will be operating as usual during the holiday period, therfore, shipping via Japan Postal service including  EMS, Air, SAL, Sea mail will be running as usual.                                 


Unfortunately, shipping via DHL and UPS will be temporarily suspended during the periods below:

DHL - 4/27 (Sat) - 5/5 (Sun)  

UPS - 4/27 (Sat) - 5/6 (Mon)


In addition, customers who wish to deliver domestically may experience slight delays in the delivery for some large packages.                                                         


We apologize for the inconvenience, and your understanding is highly appreciated.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Tuesday April 9th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

[Resolved]Notice about login problem via Facebook

Thank you very much for using Buyee.


Due to the errors on Facebook, some of our customers who are using Buyee with a Facebook account cannot log in during the following time slot below.


2019/3/14 (Thu) 0:30 ~ 2019/3/15 (Fri) 01:24 (JST


We are happy to notify you that this system error has been resolved now. 


If you have any questions or concerns, please contact our customer support at: support@buyee.jp


Thank you in advance for your cooperation, and we apologize for any inconveniences caused.

[Resolved]Regarding offline message system failure.

Thank you for using Buyee.

We apologize for the issue that occurred on, 

2019/3/1 18:17 - 2019/3/5 17:00(JST)


Due to this issue, we have not been able to receive customers' inquiries through the offline message system.


We have started to work on fixing this issue though please send inquiries to us visiting below;

https://buyee.jp/help/yahoo/guide/inquiries?lang=en


We deeply apologize for the inconvenience caused, and we highly appreciate your understanding for this matter.

Please do not hesitate to contact us if you have any questions or concerns.


support@buyee.jp

[Resolved] Announcement concerning system error when placing bids

Thank you for using Buyee.


We apologize for the error that occurred on, 2019/1/27 (Sunday) 20:45 - 2019/1/28 (Monday) 00:55 (JST)

Due to this error, our customers where not able to place regular bids / snipe bids / buyout bids during the above times.

We are happy to notify you that this system error has been resolved now. 

We apologize for the inconvenience caused, and we highly appreciate your understanding for this matter.

Please do not hesitate to contact us if you have any questions or concerns.


support@buyee.jp

Notice of website maintenance

From 6 AM to 8 AM Japan time on  Janurary 16, Buyee will be undergoing site maintenance.

While we are undergoing site maintenance, you will be unable to use any of our services.


Also, during the period of time shown above, Buyee accounts that are logged on will have their sessions ended. Because of this, some users may find themselves suddenly logged out. In the event that this ocurrs to you, simply log in to your account again.


Sniper bid function will work as usual.


If you have any questions or concerns, please feel free to contact us at the email address below:


support@buyee.jp


We are very sorry for any inconvenience that this may cause you.

AKB48 GroupShop website will be undergoing maintenance

AKB48 GroupShop website will be undergoing maintenance from 0:00 AM to 6:00 AM on Wednesday December 26th 2018 (JST).


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on AKB48 GroupShop on Buyee as well.


We apologize for inconvenience and thank you for your understanding.

[Resolved]Regarding automatic notifications not being sent out for Yahoo! Auction.

Thank you for your continued support of Buyee. 


Yahoo! Auction is currently facing a system error regarding automatic notifications. 

Due to this error, some automatic notification mails and "Push notifications" for our customers using the Buyee application, are not being sent out. 


Until this error has been resolved, we kindly ask if you can check whether your bid is the highest by going to the "AUCTION" section on your "MY PAGE".


We apologize for the inconvenience caused and thank you in advance for your cooperation.


Please do not hesitate to contact us if you have any questions or concerns.

About warehouse works and shipping during New Year's Holidays

The cutoff date for the following services within 2018 is as below.
All times are listed in Japan Standard Time.
・Registration of packages to your [My Page]: 
Packages that arrived by Friday December 28th, 2018. 
・International shipping(EMS, AIR, SAL, Seamail, DHL): 
Packages completed payment by Friday December 28th, 2018.
・International shipping(UPS):
Packages completed payment by Thursday December 27th, 2018.
・Japan Domestic shipping:
Packages completed payment by Wednesday December 26th, 2018.
・Package Consolidation, Protective Packaging service and Photo Service:
Packages applied either services before Friday December 28th, 2018.
*Please be noted that all application/arrival of packages after the above-mentioned date will be corresponded from Friday January 4th, 2019.
Buyee customer support will operate as usual. If you have any question or concerns, please contact us.
[Contact Customers support team]
https://buyee.jp/help/yahoo/guide/inquiries?lang=en
*Depending on the contents of the inquiry, the time for reply may be delayed.
We kindly ask for your understanding.

[Resolved]Notice of mailing system maintenance

Thank you for using Buyee. 


There was an error occurring on our mailing system on the morning of Dec.5th, 2018(JST). 

We feel sorry that there was a delay on receiving and replying letters.


Now, the system finishes maintenance and the situation has solved.


We apologize for the inconvenience caused, and we highly appreciate your understanding.

AKB48 GroupShop website will be undergoing maintenance

AKB48 GroupShop website will be undergoing maintenance from 1:00 AM to 3:00 AM on Thursday November 29th 2018 (JST).


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on AKB48 GroupShop on Buyee as well.


We apologize for inconvenience and thank you for your understanding.

Notice Regarding Delays in Shipping Packages to Canada

On Nov 15th, Japan Post announced that due to strikes of Canada Post, Japan Post has temporarily suspended shipping process to Canada. 


Notice from Japan Post

https://www.post.japanpost.jp/int/information/2018/1115_02.html


As a result, there is a possibility of delays for Buyee packages delivered to Canada via the following methods:


EMS

Small packages (AIR, SAL)

International packages (AIR, SAL)


If you would like to request expedited delivery, please contact Buyee's Customer Support team.


We apologize for the inconvenience.  

Thank you for your understanding.

The ZOZOTOWN website will be undergoing maitenance

The ZOZOTOWN website will be undergoing maintenance from 2:00 AM to 6:00 AM on Wednesday November 14th (JST).


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on ZOZOTOWN on Buyee as well. 


We apologize for inconvenience and thank you for your understanding.

[Resolved]:Notice of payment system failure

Thank you very much for using Buyee.


On October 31, 2018 18:23 - 19:26 (JST), there was a system failure when trying to register the payment and also when trying to complete the payment.


We apologize for the inconvenience caused and we highly appreciate your understanding.


If you have any questions or issues, please do not hesitate to contact the Buyee Customer Support.


support@buyee.jp

About operating hours of Buyee online chat service

Our online chat service will be temporarily closed during the following period: October 18-21th.


However, we will be able to receive offline chat inquiries and emails as usual.

Please do not hesitate to contact us if you have any other questions or concerns.


We apologize for the inconvenience may have caused this time.

The ZOZOTOWN website will be undergoing maitenance

The ZOZOTOWN website will be undergoing maintenance from 4:00 AM to 6:00 AM on Wednesday October 10th (JST).


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on ZOZOTOWN on Buyee as well. 


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Thursday September 27th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Wednesday September 12th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Regarding Buyee Shipping and Warehouse Request Delays Due to Typhoon Jebi

Thank you for continued support of Buyee.  We apologize that due to the affecting of Typhoon Jebi in the West Japan, we assume that there might be some delay in shipment and requested work from Buyee warehouse.


In addition, some packages being shipped to the Buyee warehouse may also be delayed.


If you have any questions or issues,

please contact the Buyee Customer Support team. support@buyee.jp


We apologize for the inconvenience, and thank you for your understanding.

[Resolved] Unable to Login with Facebook Account

During the time blow, facebook login and new member registration with facebook account were not available due to the system error.


10:00 - 20:30 on August 30, 2018


Currently, the above error has already been resolved and you are able to use those functions.


We sincerely apologize for your inconvenience we caused and ask for your kind understanding. 

AKB48 GroupShop website will be undergoing maintenance

AKB48 GroupShop website will be undergoing maintenance from 2:05 PM to 4:05 PM on Thursday August 30th 2018 (JST)


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on AKB48 GroupShop on Buyee as well. 


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:30 AM on Thursday July 24th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Regarding Buyee Shipping Delays Due to the heavy rain

Thank you for continued support of Buyee.


We apologize but due to the heavy rain around the Osaka area from July 5th 2018, we suspect that there might be a delay in shipment from Buyee warehouse. 


In addition, some packages being shipped to the Buyee warehouse may be delayed.


If you have any questions or issues,

please contact the Buyee Customer Support team.


support@buyee.jp


We apologize for the inconvenience, and thank you for your understanding.

AKB48 GroupShop website will be undergoing maintenance

AKB48 GroupShop website will be undergoing maintenance from 5:00 AM to 6:00 AM on Monday 2nd 2018 (JST)


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on AKB48 GroupShop on Buyee as well. 


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 0:00 AM to 2:00 AM on Sunday July 1st (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Notice Regarding Delays in Shipping Packages to Sri Lanka

On June 22nd, the Japan Post stated that due to the Sri Lanka Post worker strike, packages delivered to and within the country may be considerably delayed.


Notice from Japan Post

http://www.post.japanpost.jp/int/information/2018/0622_01.html


As a result, there is a possibility of delays for Buyee packages delivered to Sri Lanka via the following methods:


EMS

Small packages (AIR, SAL)

International packages (AIR, SAL)


If you would like to request expedited delivery, please contact Buyee's Customer Support team.


We apologize for the inconvenience.  

Thank you for your understanding.

Regarding Buyee Shipping Delays Due to the Osaka Earthquake

Thank you for continued support of Buyee.


On June 18th, 2018, there was a major earthquake in the Osaka Prefecture of Japan.


Due to the earthquake, some packages set to ship internationally will be delayed a day.

In addition, some packages being shipped to the Buyee warehouse may be delayed.


If you have any questions or issues,

please contact the Buyee Customer Support team.


support@buyee.jp


We apologize for the inconvenience, and thank you for your understanding.

[Resolved] Orders awaiting for arrival did not display properly

May 31, 2018  7:00-18:10 approx. (JST)


During the above period, we have experienced a system error involving orders not displaying on [My Page] > [Package Information] > [Awaiting Arrival].


Currently, the above error has already been resolved and you are able to confirm your orders on [My Page].


We sincerely apologize for any inconveniences we may have caused.


Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:30 AM to 8:30 AM on Wednesday May 30th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

AKB48 GroupShop website will be undergoing maintenance

AKB48 GroupShop website will be undergoing maintenance from 1:00 PM to 3:00 AM on Tuesday 1st 2018 (JST)


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on AKB48 GroupShop on Buyee as well. 


We apologize for inconvenience and thank you for your understanding.

Holiday (Golden Week) Notice of Buyee

All regular services will be available at Buyee during the holiday period. 


However, please be informed that due to closure of banks and some shipping companies in Japan during the holiday period, transactions with sellers and shipping may be delayed. 


JP Post will operate normally during the holiday period, therfore, shipping via JP Postal service including  EMS, Air (small), SAL (small), Sea mail will be carried out consistently.                                 


Shipping via DHL and UPS will be temporarily suspended on April 30th (Mon) and from May 3rd (Thu)  to May 6th (Sun).                                                             


We apologize for the inconvenience, and your understanding is greatly appreciated.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:30 AM to 8:30 AM on Thursday April 19th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:00 AM to 9:00 AM on Thursday April 5th(JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Notice regarding changes to the DHL shipping fee

The DHL international shipping fee will be changed starting from April 2nd, 2018 at 10 AM JST.

Compared to the current fee that will be utilized until April 1st, 2018, the new fee will be about 5% higher.


If you have any questions regarding this change, please contact the Buyee Customer Support team.


Buyee Customer Support

support@buyee.jp


Thank you for your understanding.

Regarding the delivery of alcoholic beverages

Since Japan Post has announced that they would no longer deliver alcoholic beverages above 24% ABV, future Buyee packages containing such beverages will be shipped by DHL instead.

* Please check the DHL delivery fee here.

E.g. Whiskey, brandy, shochu etc.


Please rest assured that you can continue to purchase alcoholic beverages on Buyee.


However, the countries below may have restrictions for delivery regardless of the alcoholic content.


・DHL only (all alcoholic beverages below 60% ABV)


Austria

Finland

France

Sweden


・Alcohol below 24% ABV can only be shipped via Japan Post (Alcohol above 24% ABV cannot be shipped overseas)


Belgium

Germany

Luxembourg

Vietnam


However, since the countries below prohibit the import of alcoholic beverages, customers may need to send alcohol beverages domestically within Japan.


Argentina

Belarus

Brazil

Brunei

Cambodia

Canada

Guam

India

Italy

Philippines

Russia

Saudi Arabia

United States of America


If you have any questions, please contact Buyee Customer Support.


We apologize for the inconvenience due to this change and thank you for your understanding.

[Resolved] Unable to Access MyPage

During the time below, access errors occurred on My Page and other related pages. 


2018 March 18th 9 PM to March 19th 10:50 AM (JST). 


Currently, My Page can be used as usual.


We sincerely apologize for any caused inconvenience.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:30 AM to 9:00 AM on Tuesday March 20th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

AKB48 GroupShop website will be undergoing maintenance

AKB48 GroupShop website will be undergoing maintenance from 0:00 AM to 3:00 AM on Thursday March 15th 2018 (JST)


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on AKB48 GroupShop on Buyee as well. 


We apologize for inconvenience and thank you for your understanding.

[New optional service] Photo Service

From 9 AM on Thursday 22nd February (JST), new optional "Photo Service" will be available and you can order photos of items/packages which are stored at Buyee warehouse.

It will cost 300 yen per package.


If you have any concerns or questions, please feel free to contact our customer support.

Buyee Customer support

support@buyee.jp

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:30 AM to 8:30 AM on Thursday February 22nd (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

About package delivery during Chinese New Year holiday (Thursday, 15th Feb, 2018 - Wednesday, 21th Feb, 2018)

During Chinese New Year holiday (Thursday, 15th Feb, 2018- Wednesday, 21th Feb, 2018), delivery may be delayed in part of regions of Asia due to the operating hour of the shipping companies.


※The Chinese New Year period above might slightly differ from country to country.

※Packages via Convenience Store Pickup Service (offered only in Taiwan) may delay as well.


For packages delivered during the Chinese New Year Holiday, customers can check their delivery status with tracking number on each shipping company's website.


Buyee customer support will operate during the holidays. 

However, depending on the contents and order of the inquiry, the time for reply may be delayed. We kindly ask for your understanding.


If you have any question or concerns, please contact us.

[Customers support team]

About New Year's Holidays

The cutoff date for the following services within 2017 is as below.

All times are listed in Japan Standard Time.


・Registration of packages to your [My Page]: 

Packages that arrived by Friday December 29th, 2017. 


・International shipping(EMS, AIR, SAL, Seamail, DHL): 

Packages completed payment by Friday December 29th, 2017.


・International shipping(UPS):

Packages completed payment by Thursday December 28th, 2017.


・Package Consolidation and Protective Packaging service:

Packages applied either services before Friday December 29th, 2017.


*Please be noted that all application/arrival of packages after the above-mentioned date will be corresponded from Thursday January 4th, 2018.


Buyee customer support will operate as usual. If you have any question or concerns, please contact us.


[Customers support team]

support@buyee.jp


*Depending on the contents of the inquiry, the time for reply may be delayed.

We kindly ask for your understanding.

Notice of delay shipping and suspension acceptance for packages shipping via SAL to certain regions

Japan Post publicly announced on Dec 15, 2017 that there is a shipping delay and acceptance suspension for SAL/ SAL small package to the regions below.


Japan Post Notice

https://www.post.japanpost.jp/int/information/2017/1215_01.html


*Countries which currently suspend acceptance of SAL/ SAL registered small package:

France

Netherlands

Spain

Ukraine


SAL/ SAL registered small package to the above indicated countries will be available again once JP post announce their resumption.


*Countries in which delivery delay arise:

Greece

Czech

Brazil

Peru


For customers who wish to receive their packages sooner, we strongly recommend you use EMS for shipping.


In addition, if you have any inquiries for packages which have already been shipped via SAL, please kindly contact our customer support team.


We apologize for the inconveniences and would appreciate for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:00 AM to 8:00 AM on Wednesday November 8th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

[Resolved] Notification of Buyee System Malfunction concerning incorrect indication of [Auction Information]

We are writing to inform and apologize for the Buyee system error concerning your [Ongoing Bids].


During the time listed below, [Time Remaining] of your [Ongoing Bids] on your [My page] had been incorrectly indicated as "Auction Ended".


Oct 30, 2017 18:00 - Oct 31, 2017 21:00 (approximately, JST)


We sincerely apologize for the inconveniences this system error may have caused.


The problem has been fixed at this moment.

Please kindly log in your [My Page] to confirm the correct status of [Auction Information].

Resumption of packages shipping to Mexico

Regarding the temporary suspension of package delivery to Mexico due to the impact of earthquakes, Japan Post has issued an notification that the delivery service to Mexico has been resumed on 1st October, 2017.


Therefore, the shipment of packages from Buyee to Mexico via Japan Post will also be resumed. 

If you are shipping your package to Mexico, please log in to your My Page and arrange for the shipping and payment.


However, since the retained packages will be processed in priority, it is expected that there will be delay of delivery. 

We apologize for the inconvenience caused and would appreciate for your understanding.


Please do not hesitate to contact us if you have any other questions or concerns.


Our thoughts and prayers are with the people affected by the earthquake.


Temporary Postponement of Delivery to Mexico Notification

Japan Post publicly announced that the earthquake occurred in Mexico has suspended postal operations in the country from September 21th, 2017.

Therefore, international shipments from Japan to Mexico has been temporarily suspended.


■Japan Post Notification

http://www.post.japanpost.jp/int/information/2017/0921_01_en.html


Consequently, Buyee will stop shipping packages to Mexico until receiving further information about the resumption delivery from Japan Post.


Please rest assured that the storage period will not be calculated during this time and you will not be charged for any package extension fees.


If you have any other inquiries, please kindly contact the Buyee Customer Support Team.


Our thoughts and prayers are with the people affected by the earthquake.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:00 AM to 9:00 AM on Wednesday September 20th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 3:00 AM to 6:00 AM on Tuesday July 25th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

[Resolved] Unable to Access ZOZOTOWN Service

During the time below, access errors occurred on ZOZOTOWN related pages. 


2017 June 14th 6:13 am to June 15th 8:30 am (JST). 


Currently, ZOZOTOWN can be used as usual.


We sincerely apologize for any caused inconvenience.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 2:00 AM to 7:00 AM on Thursday May 25th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Holiday (Golden Week) Notice of Buyee

All regular services will be available at Buyee during the holiday period. However, inquiries from customers may take a longer time to be responded by customer support staff. Please also be informed that due to closure of banks and some shipping companies in Japan during the holiday period, transactions with sellers and shipping may be delayed as well. 


JP Post will operate normally during the holiday period, therfore, shipping via JP Postal service including  EMS, Air (small), SAL (small), Sea mail will be carried out consistently.                                 


Shipping via DHL (Hong Kong and Macau only) will be temporarily suspended from May 3 (Wed.,), to May 5 (Fri,).                                                             

Shipping via UPS will be temporarily suspended from May 3 (Wed.,), to May 7 (Sun,).                              

We apologize for the inconvenience, and your understanding is greatly appreciated.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 9:00 AM to 10:00 AM on Thursday April 20th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Price change to Japan domestic delivery service

Our current rates of Japan domestic shipping are only available for shipping payments made BY 10 AM on Apr 20, 2017 (Japan Time). For the packages whose shipping payment will be arranged after the above time, new Japan domestic delivery fee will be charged as follows.


■ New Japanese domestic delivery charges


· Domestic delivery cost (changes depending on the weight)

Kanto · Tokai · Hokuriku · Shin Etsu · South Tohoku: 756 yen ~ 5,886 yen

Kansai · North Tohoku: 864 yen ~ 5,994 yen

Chugoku: 972 yen ~ 6,102 yen

Shikoku: 1,080 yen ~ 6,210 yen

South Kyushu, Kitakyushu, Hokkaido: 1,188 yen ~ 6,318 yen

Okinawa: 2,658 yen ~ 7,788 yen


In addition to the above domestic delivery fee, a 500-yen domestic delivery service fee will be charged. 


If you have any questions about this change to the domestic shipping cost, please contact Buyee Customer Support.


【Contact: Buyee Customer Support】

Support@buyee.jp


We are sorry for the inconvenience and thank for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 8:00 AM to 9:00 AM on Friday March 31th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

[Resolved] Notice regarding access error to Buyee website

The Buyee system has experienced an error in the following period:


Mar 18, 2017 22:00 - Mar 19, 2017 01:00 JST approx.

Mar 19, 2017 22:00 - Mar 20, 2017 01:00 JST approx.


During the above mentioned period, customers may have experienced difficulties in accessing to the website or logging in.


We sincerely apologize for the inconveniences caused.


Furthermore, customer's auctions which have ended during this period may have experienced a delay in the winning auction notification despite having successfully winning the auction.


For the precise auction information, please refer to [My Page]→[Auction Information].


We are deeply sorry for the inconvenience this may have caused you.

About international shipping of Nintendo Switch

If you buy a Nintendo Switch through Buyee and ship it internationally, 

there is a possibility that the number of lithium batteries exceeds the amount regulated by courier companies.

In that case, we are able to adjust the number of batteries (to 2 batteries per package) by dividing the package into multiple boxes.


#If you would like to ship the package domestically, please contact our customer support team immediately after winning the auction or placing your order.


support@buyee.jp


For your information, Nintendo Switch itself and its accessories contains the following lithium batteries:



[No. of lithium battery]


Nintendo Swith: 3 Lithium batteries in total (body 1 battery, Joy-Con 2 batteries for a pair)


*Accessories

Joy-Con 1 set: 2 Lithium batteries

Pro controller: 1 Lithium battery

Joy-Con Charger Grip: 1 Lithium battery



If the product is separated into a couple of boxes, please proceed shipping process for each package.


We apologize for inconveniences and thank you for your understanding.

Regarding the international delivery of packages with contents over 200,000 yen value

From April 1st, 2017, a customs clearance fee will be charged by Japan Post for packages that exceed 200,000 yen in total value, when using the postal service provided by Japan Post.


For this reason, Buyee will charge a customs clearance commission fee for packages which total value of contents exceeds 200,000 yen.

This change applies to packages which shipping process is completed after March 31st, 2017 9AM (Japan Standard Time).


Customs clearance commission fee: 2,800 yen / shipment (only for packages of which total content amount exceeds 200,000 yen)

Applicable international delivery methods: EMS (Japan Post International Speed ​Post)

AIR (Japan Post Air Mail) - International Parcel

AIR (Japan Post Air Mail) - Small package / with registered mail

SAL (Japan Post Economy Air Mail) - International Parcel

SAL (Japan Post Economy Air Mail) - Small package / with registered mail

Japan Postal Seamail


In the case the package cannot clear exporting customs, and the package is returned to Buyee warehouse, the customs clearance commission fee will be refunded.


If you have any questions about this change, please contact Buyee Customer Support.


support@buyee.jp


We apologize for the inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:00 AM to 10:00 AM on Friday February 24th (JST).


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

About package delivery during Chinese New Year holiday (Friday, 27th Jan, 2017 - Thursday, 2nd Feb, 2017)

During Chinese New Year holiday (Friday, 27th Jan, 2017 - Thursday, 2nd Feb, 2017), there maybe delivery delays due to shipping companies holiday. 

#The time period above might slightly differ from country to country.

#Packages via Convenience Store Pickup Service (offered only for Taiwan) may delay as well.


The delivery status can be checked with tracking number on each shipping companies' website.


We apologize to anyone who experiences a delay and appreciate your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:00 AM to 7:30 AM on Wednesday December 21st (JST).


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

New regulations for shipping lithium batteries

Effective January 1st, 2017, due to the change of UPS air transportation requirements, we can no longer ship out lithium batteries internationally (domestic delivery within Japan is not subject to this change).

* Devices with built-in lithium batteries or in which batteries could be inserted (such as PCs and cameras) can still be shipped.


If you have lithium battery items stored in the warehouse, please proceed the shipment on your [My Page] before December 29th, 2016 (Japan time). Otherwise, we will not be able to ship out such packages internationally (Considering that situations, such as the package may be returned, could happen, please ship out your packages as soon as possible).


In addition, Buyee auction and shopping services that assist customers in purchasing lithium batteries will be regulated. In some cases, customers may need to discard part of the items from a package to qualify for international shipping.

Items include but not limited to: lithium ion rechargeable batteries, portable batteries, battery packs for camera, etc.


If you have any question about shipping lithium batteries, please contact Buyee customer support.


Support@buyee.jp


We appreciate your understanding.

About our New Year's schedule

[New Year's Holiday Period]

December 30, 2016 to January 3, 2017 (Japan time)


The final business day for our operations this year depends on the service.

Package operation and inquires received during the holiday period will be handled after January 4th, 2017.

However, due to backlog caused by the holiday period, our operations (shipping, answering inquiries, etc.) might be handled slower than usual. Thank you for your understanding.

Please check the detailed information below. All times are listed in Japan Standard Time.


[Details of Service]


* Receiving Packages

Our warehouse will receive packages until December 30th (Friday). 

"Packages that arrive by December 29th (Thursday) will be registered before the New Year to your My Page. 

Packages that arrive on December 30th (Friday) will be registered after January 4th (Wednesday) to your My Page."


* International Shipping

EMS/Air/SAL/Seamail/UPS: Packages that have been paid by December 29th (Thursday) will be handed over to the delivery company for shipment within 2016. 

DHL: Packages that have been paid by December 28th (Wednesday) will be handed over to the delivery company for shipment within 2016.


Packages paid after the previously mentioned dates will be handled after January 4th (Wednesday).

*Please note that the New Year operating times for customs and postal delivery vary for each country. There is a possibility, that for packages shipped late 2016, the package arrival is delayed until the beginning of the New Year. Please check your local information for more details.


* Please notice, that the storage extension fee will be calculated normally during the holiday period. We recommend to make the payment for your package early.


* Package Consolidation & Protective Packaging

Package consolidation and/or protective packaging applied by December 29th (Thursday), will be finished within 2016. 

If you apply for package consolidation and/or protective packaging after that date, it will be handled after January 4th (Wednesday).


* Customer Support

All inquiries arrived before 17:00 on December 28th (Wednesday) will be answered before the end of the year. 

Inquiries that arrive after that will be handled in order after January 4th (Wednesday).


Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:00 AM to 7:30 AM on Thursday November 24st (JST)


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

Announcement of  the cancellation of shipping services to Mexico.

Announced by Japan Post, seamail shipping services will no longer be provided to international parcels being shipped to Mexico, starting from December 1st, 2016 [JST].


Therefore, users of Buyee will not be able to ship out packages using seamail to Mexico after November 29th, 2016.

If you have any package that you wish to ship via seamail, please arrange the shipping and payment as soon as possible.


We apologize for any caused inconvenience, and your understanding will be greatly appreciated.

[Resolved] Unable to Access AKB48 Group Shop Service

During the time below, access errors occurred on AKB48 Group Shop related pages. 


6:13 to 10:30 on Friday November 11th (JST). 


Currently, AKB48 Group Shop Service can be used as usual.


We sincerely apologize for any caused inconvenience.


Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 3:00 AM to 6:00 AM on Tuesday November 1st (JST). 


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance.

Buyee website will be undergoing maintenance from 3:00 AM to 6:00 AM on Tuesday October 25th (JST). 


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

【Important Notice】The package storage period will be changed for all packages.

The package storage period will be changed for all packages that arrive to our warehouse after 1st of November, 2016.


If the shipment for a package is arranged within the first 30 days from the date the package arrives at our warehouse, there will not be any storage fees charged as until now.


However, if the shipment is arranged after 31 to 90 days from the arrival date of the package, an storage extension fee will be charged depending on the total weight of your package for every day the package is at our warehouse.


※Package Consolidation, Protective Packing Service, and other warehouse work are not counted towards the storage period during the procedure.



■Regarding the storage extension fee charged after 31 days from the package arrival date


The following storage extension fee will be charged for every day the package is at our warehouse, depending on the weight of the package.


Up to 10kg: 100JPY

10.1kg-20kg: 200JPY

More than 20.1kg: 300JPY


If the package is applied for Package Consolidation, the storage extension fee will be charged based on the total weight after the package is consolidated.



■Regarding packages that arrived between September 1st and October 31st to our warehouse


For packages that arrived to our warehouse between September 1st and October 31st, we will set the package arrival date as November 1st, 2016.


The new storage period will be counted from this date. If any packages are stored in our warehouse for more than 31 days, the previously mentioned storage extension fee will be charged depending on the storage days.


※Package Consolidation, Protective Packing Service, and other warehouse work are not counted towards the storage period during the procedure.


Please do not hesitate to contact us if you have any question or concerns regarding this matter. 

Thank you for your kind understanding and cooperation.

Buyee website will be undergoing maitenance.

Buyee website will be undergoing maintenance from 5:00 AM to 7:00 AM on Tuesday August 9th (JST). 


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance.

Buyee website will be undergoing maintenance from 2:30 AM to 5:30 AM on Tuesday July 5th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

[Resolved] Unable to Access Yahoo! Auctions and Yahoo! Shopping Service

During the time below, access errors occurred on Yahoo! Japan Auctions and Yahoo! Japan Shopping related pages.

15:30 to 17:00 on Monday June 27th (JST).

This problem is due to the instability on Yahoo! Japan’s server.

Report from Yahoo! Japan (Japanese)
http://topic.auctions.yahoo.co.jp/notice/troubleRepo/post_1964/

We are sorry for your inconvenience.

Buyee website will be undergoing maitenance.

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Thursday June 16th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

[Resolved] Notification of Buyee System Malfunction

During the time listed below, Buyee faced a systematic problem.

20:00 - 22:00 (approximately, JST) on 2016 June 12

This has affected Buyee’s systematic functions including placing bids, closing bid procedure and website browsing.

We deeply apologize for your inconvenience we caused.

For some auctions ended in this period, even though there is a delay on notification of the close of the auction, you may still win the auction.

Please check the exact status of your auction from your ‘my page’.

Again, we sincerely apologize for the inconvenience we caused and ask for your kind understanding.

Mail System Failure Status

We experienced a mail system failure today, 16:49 - 20:56 (JST) on 2016 June 10. The problem has been fixed and our system is now running properly.

- Inquiries and Emails -

There is a chance emails sent to support@buyee.jp, as well as inquiries submitted through our Inquiry Form, may have not reached us.

If you have sent us any emails or inquiries during the system failure, please kindly contact us again.

We apologize for this disruption and the troubles this may cause you.

Buyee website will be undergoing maitenance.

Buyee website will be undergoing maintenance from 7:00 AM to 8:00 AM on Wednesday June 1st (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

Price increase for shipping by International Courier (EMS), as well as Sea mail to East Asia.

Price increase for shipping by International Courier (EMS), as well as Sea mail to East Asia.

Japan Post has announced that there will be an increase in fees for shipping by International Courier (EMS), as well as Sea mail International Parcel to East Asia.

Our current rate for international shipping fees are only available for the international shipping payments made BY 8 AM on May 31st, 2016 (Japan Time). In light of this price increase, we recommend that customers purchase any items they are interested in quickly.

The shipping fees to the following delivery areas will increase as follows.

■Price increases for International Courier (EMS)

First Zone (Asia) : 300 yen (300g weight range : 500 yen)
Second Zone (North America, Middle and Near East, Oceania) : 500 yen (300g weight range : 800 yen)
Second Zone (Europe) : 400 yen(300g weight range : 700 yen)
Third Zone (South America, Africa) : 300 yen(300g weight range : 700 yen)

■Price increases for Sea mail International Parcel

First Zone (East Asia) :100yen~1,550 yen (depending on package weight)

■Please note:

・Package Consolidation and Protective Packaging: Customers should be aware that because of the packaging process it can take extra time. Please be sure to allow enough time for packaging when requesting these services.
※Please note that some items may take extra care to package or that problems may arise when combining packages. Because of this, some items may take additional time.

・International Parcel and Registered Small Package(AIR,SAL, and Sea mail): The shipping methods have specific size limits in place. Because of these limits, it may be necessary to ship your package using EMS or another shipping method. When this happens, it can take additional time before your item can be shipped from the Buyee warehouse.

If there is anything you would like to inquire about the upcoming price change, please contact Buyee customer support.

【Buyee Customer Support】
support@buyee.jp

We apologize sincerely for the inconvenience that this price increase will cause.
We kindly ask for your understanding.

Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Tuesday April 26th, 2016 (JST).

During the maintenance period, customers will be unable to access Buyee website.

Also, e-mails listed below will not be sent during this period.


- e-mails to notify a successful bid

- e-mails to notify a removal of a bid

- e-mails to notify a removal of an auction

- e-mails to notify an outbid


Those emails will be sent after the maintenance ends.
Also, auctions and sniper bids will function as usual during this period.

We apologize for your inconvenience and thank you for your understanding.

Possible delay of the delivery due to the earthquakes in Kumamoto

Thank you for your continued support on our service Buyee.

On April 14 (Japanese Time), a series of earthquake rocked around Kumamoto prefecture, Japan.

Due to this earthquake, Japanese logistics companies announced that there might be delays on their delivery. Therefore, domestic delivery from stores and sellers to Buyee’s warehouse may possibly late.

Currently, we do not experience any delay or problem on our warehouse operations including international shipment, package consolidation and package consolidation, due to this earthquake.

If you have any inquiries of the influence of this earthquake on Buyee, please feel free to contact our customer service.

support@buyee.jp

Thank you very much for your cooperation and understanding.

Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 3:30 AM to 6:30 AM on Monday March 28th, 2016 (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

Notification of shipping parcels to Belgium

Due to a series of explosions and terrorist attacks occurred in the capital of Belgium,
Brussels, all air traffic has been suspended. Up till now, the parcels are not able to being sent into Belgium.

In addition, there are heavy disruptions and delays can be expected for parcels that are on the way to Belgium.

We are sorry for the inconvenience this may cause and appreciate your understanding.

Apology regarding errors on our bidding system

During the time below, due to the systematic error, some bids were not processed successfully.

8:30 - 18:40 on March 5 (JST)

■ Error on Bidding

Regarding the bids placed during the time above, please see the detailed information from "Auction Information" on your "my page".
If bidding amount is displayed as 0 yen, probably bid is not places successfully.
Please, bid the same auction again.

■ Error on Sniper Bids

Sniper bids, which supposed to place during the time above may not place successfully.

We deeply apologize for you inconvenience we caused.

【Rescheduled】Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 3:00 AM to 7:00 AM on Tuesday February 16th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maintenance from 3:00 AM to 7:00 AM on Thursday February 11th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

We kindly ask our customers to re-register their credit card information.

Thank you for your continued support and love of Buyee.
As we are renewing our payment system, we kindly ask our customers to re-register their credit card information.
Please note that until you register them, you can not bid on or shop for items, nor can we ship them to you.

Register your credit card information here.

Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 3:00 AM to 5:00 AM on Tuesday January 19th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

About our New Year's schedule

[New Year's Holiday Period]
December 31, 2015 to January 3, 2016 (Japan time)

The final business day for our operations this year depends on the service.
Any packages or inquires that arrive during the holiday will be handled after the start of business on January 4th, 2016.
However, due to backlog, our operations (shipping, answering inquiries, etc.) will be slower than usual. Thank you for your understanding.
Please check the information below. All times are listed in Japan time.

[Details of Service]
*Receiving Packages
Our warehouse will accept packages up through December 30th. Any packages that arrive by 29th will be registered before the New Year. Any packages that arrive on December 30th or afterwards will not be registered until after January 4th.

*International Shipping
Packages that have been paid forshipping and handling charge on December 29th will be given to EMS/UPS before the New Year. Packages paid for after that time will be handled after January 4th.
*Please note that the New Year operating times for Customs, and postal delivery vary from country to country. Please check your local information for more details.


*Customer Support
All inquiries that arrive before 17:00 on December 29th will be answered before the end of the year. Inquiries that arrive after that will be handled after January 4th.

Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 7:00 AM to 9:00 AM on Tuesday December 15th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

The Yahoo Auction website will be undergoing maintenance.

The Yahoo Auction website will be undergoing maintenance from 10:00 PM on Tuesday December 1st to 8:00 AM on Wednesday 2nd December 2015 (JST).

During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on Yahoo! Shopping on Buyee as well.

We apologize for inconvenience and thank you for your understanding.

Buyee website will be under maintenance.

Buyee website will be under maintenance from 3:00 AM to 7:00 AM on Thursday November 26th (JST).

During the maintenance period, customers will not be able to access to any service on Buyee.

We apologize for inconvenience and thank you for your understanding.

Buyee Service Fee Campaign is starting now!!

Thank you for your continued support and love of Buyee.
As our way of saying thank you, we are offering "Buyee Service Fee" Campaign now,
The BIGGEST campaign of Buyee ever!!
You don't want to miss it. Search your desired item now♪

■Campaign period
Fri. Nov. 20th, 2015 12:00 - Tue. Dec. 15th, 2015 7:00 (JST)
※Please note that it is a time limited campaign, which might terminate at any time without prior notification.

■Promotion details
Special Rates for Buyee Service Fee during the campaign

[ Shopping ]
For items over 5,000 yen, Buyee Service Fee is 10% ⇒ 0% of the Item Price (During the Campaign)
For items less than 5,000yen, Buyee Service Fee is 500 yen ⇒ 0 yen (During the Campaign)
Payment fee is 200yen⇒0yen

[ Auction ]
For items over 5,000 yen, Buyee Service Fee is 10% ⇒ 5% of the Item Price (During the Campaign)
For items less than 5,000yen, Buyee Service Fee is 500 yen ⇒ 250 yen (During the Campaign)
Payment fee is 200yen

※Shopping includes amazon, rakuten, ZOZO, Y!Shopping, and AKB48 Group shop
※Buyee Service Fee, Payment Fee will be discounted automatically at payment.

【Rescheduled】Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 10:00 PM on Monday October 26th to 7:00 AM on Tuesday October 27th (JST).

During the maintenance period, customers will be unable to access partial/all functions on Buyee depending on time.
・From 10:00 PM on Monday October 26th to the end of the maintenance, Yahoo!Shopping cannot be browsed.
・From 4:00 AM on Tuesday October 27th to the end of the maintenance, all functions on Buyee cannot be accessed.
*Customers cannot place snipe bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maintenance from 3:00 AM to 6:00 AM on Tuesday October 27th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place snipe bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

The Yahoo Auction website will be undergoing maintenance.

The Yahoo Auction website will be undergoing maintenance from 1:00 AM to 6:00 AM on Thursday October 8th (JST).

During the maintenance period, customers will be unable to use the following functions on Buyee:

・Item details page
・Item Search
・Bid
・Snipe Bid
・Unable to see Item details page on watchlist, Editing watchlist, Cancellation of snipe bid

If the ending time is set during the maintenance, it will be automatically extended.
The automatic extension will be 6 hours from the original ending time.

The snipe bid for the item which is ending during the maintenance will be extended and the bidding will be extended accordingly.

We apologize for inconvenience and thank you for your understanding.

The Yahoo Auction website will be undergoing maintenance.

The Yahoo Auction website will be undergoing maintenance from 10:00 PM on Wednesday September 30th to 7:00 AM on Thursday 1st October 2015 (JST).

During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on Yahoo! Shopping on Buyee as well.

We apologize for inconvenience and thank you for your understanding.

[About the operating hours during Silver Week]

Japan Standard Time 2015/9/19 (Sat) ~ 2015/9/23 (Wed) is Japanese Silver Week.

Buyee Service will operate as usual during Silver Week but Buyee Customer Support Team will take more time than usual to reply emails.
Furthermore, all of banks in Japan and some of the online stores will be on a break during Silver Week, so it will take more time to trade with sellers and deliver your packages.
We apologize for the inconvenience.
Thank you very much for your understanding.

Notice of website maintenance

From 6 AM to 9 AM Japan time on September 3, Buyee will be undergoing site maintenance.
While we are undergoing site maintenance, you will be unable to use any of our services.

If you have any questions or concerns, please feel free to contact us at the email address below:

support@buyee.jp

We are very sorry for any inconvenience that this may cause you.

Notice of website maintenance

From 7 AM to 10 AM Japan time on June 3, Buyee will be undergoing site maintenance.
While we are undergoing site maintenance, you will be unable to use any of our services.

Also, during the period of time shown above, Buyee accounts that are logged on will have their sessions ended. Because of this, some users may find themselves suddenly logged out. In the event that this ocurrs to you, simply log in to your account again.

Sniper bid function will work as usual.

If you have any questions or concerns, please feel free to contact us at the email address below:

support@buyee.jp

We are very sorry for any inconvenience that this may cause you.

【About the operating hours during Golden Week】

Japan Standard Time 2015/5/2 (Sat) ~2015/5/6(Wed) is Japanese Golden Week.

Buyee Service will operate as usual during Golden Week but Buyee Customer Support Team will take more time than usual to reply emails.
Furthermore, all of banks in Japan and some of the logistics company will be on a break during Golden Week so it will take more time to trade with sellers.
We apologize for the inconvenience.
Thank you very much for your understanding.

We have changed the name of our company to "tenso, inc."

As of April 27th 2015, the name of our company has changed from "Tenso.com,Inc." to "tenso, inc.".
We're ready and willing to work harder than ever so we can bring Japan closer to you.
We hope you continue to bid and shop with Buyee.

Regarding the delay in operations at our warehouse on March 31st

Due to complications on our part, from March 30th to the 31st, there is a possibility that some Package Consolidation and Protective Packaging processes may be delayed by one day. Additionally, our correspondense to any Special Requests may be delayed by two days.
Please note that we try to respond to requests in the order that they are made.
We apologize for the inconvenience, and thank you for your understanding.

The Yahoo Auction website will be undergoing maintenance.

From 1:00 am to 7:00 am on Thursday March 19th 2015, Japan Standard Time, the Yahoo Auction website will be undergoing maintenance.

During the maintenance period, customers will be unable to bid on items on Buyee, as well as on Yahoo Auction. Additionally, should you currently have bids on certain auctions, there is a chance that the price for some items will be displayed incorrectly until the maintenance period is over.
(Customers will be able to browse and search for items as usual)

If you have any questions concerning the maintenance of the site, please contact Buyee customer support.

support@buyee.jp

Special Campaign for the start of SAL airmail and Seamail on Weibo!

Thank you for using Buyee.

We’re happy to inform you that, due to popular demand, our customers can now have their packages shipped by 详细信息请点SAL and Seamail.

To celebrate the addition of these new shipping methods, we’ve started a promotional campaign on Weibo. Users who fulfill a certain set of requirements will be given a “300 Yen Off of International Shipping Fee” discount coupon!

We look forward to your participation!

Promotion Details:

【Time】
Promotion Period: March 17th – March 30th
Coupon Give-away Dates: Every Friday until March 27th, as well as March 31st
Coupon Expiry Date: April 30th

【Requirements for acquiring a coupon】
Within the period of time stated above,
・Follow us on Weibo at BuyeeWeibo (if you are already following us, this step is not necessary)
AND
・Share our Campaign Weibo post.

【Receiving your coupon】
Once you have fulfilled the requirements above, we will send you a Weibo message, requesting further information about your account.
Based on this information, Buyee will give out coupons to users every Friday, as well as Tuesday, March 31st.
After we give out a coupon to you, we will message you again by either E-mail or Weibo, asking you to confirm that you have received it.

【Attention】
1. Please reply to the first message we send by 24:00 on March 30th (Japan Standard Time). We cannot send coupons to users who reply after this deadline.
2. The coupon will be viable only until 24:00 on April 30th (Japan Standard Time). It will expire as of May 1st. Please keep this in mind.

Buyee is now proceeding the Lottery!!!

Dear User
Hi !

This is Team【Buyee】.

【Buyee】is now holding Lottery for Coupons on Weibo&Facebook!!

Totally 20 Lucky Users(10 from Weibo & 10 from Facebook) will be able to get 【5000JPY International Shipping fee Coupon】!

You can participate on Weibo&Facebook at the same time to increase the probability of winning ! *1
Make sure you don't miss this chance!!

Users who meet the conditions in the following period will automatically become the target of this event!!

【Schedule】

Campaign Period : 2/25 ~ 3/10
Results Announcement : 3/11

【Lottery Qualification】

Weibo: Check 【Buyee】during the campaign period and share
Weibo Link

Facebook: Check 【Buyee】during the campaign period and share the link below.
Facebook Link

【Attention】
*1: User could only get one coupon.
For those who win on Facebook&Weibo at the same time,we are sorry but we will cancel the one you win on Facebook and save it for another lucky user.

On January 9th, Buyee Service was down.

On January 9th , 2015 between 22:20 to 23:40 Japan Time, Buyee Service was down caused by Yahoo system error.

Following functions were unavailable during above time period;
Auction page, Search, Bidding, and already set Snipe Bids

We are deeply sorry if that caused you any problems.

About our New Year's schedule

[New Year's Holiday Period]
December 31, 2014 to January 4, 2015 (Japan time)

The final business day for our operations this year depends on the service.
Any packages or inquires that arrive during the holiday will be handled after the start of business on January 5th, 2015.
However, due to backlog, our operations (shipping, answering inquiries, etc.) will be slower than usual. Thank you for your understanding.
Please check the information below. All times are listed in Japan time.

[Details of Service]

*Receiving Packages
Our warehouse will accept packages up through December 29th. Any packages that arrive by then will be registered before the New Year. Any packages that arrive on December 30th or afterwards will not be registered until after January 5th.

*International Shipping
Packages that have been paid for on December 28th will be given to EMS before the New Year. Packages paid for after that time will be handled after January 5th.
*Please note that the New Year operating times for Customs, and postal delivery vary from country to country. Please check your local information for more details.

*Package Consolidation & Protective Packaging
If you apply for package consolidation on December 26th, then we will finish your package's consolidation before the New Year. If you apply for package consolidation after that date, it will be handled after January 5th.

*Customer Support
All inquiries that arrive before 17:00 on December 30th will be answered before the end of the year. Inquiries that arrive after that will be handled after January 5th.

Notice of website maintenance

From 3 AM to 7 AM Japan time on December 5th, Buyee will be undergoing site maintenance.
While we are undergoing site maintenance, you will be unable to use any of our services.

If you have any questions or concerns, please feel free to contact us at the email address below:

support@buyee.jp

We are very sorry for any inconvenience that this may cause you.

Buyee now supports smartphones!

Starting on November 27th, we now have a smartphone interface available. iOS and Android customers can now use our website on mobile much more easily!

※Our site only supports iOS 6/Android 3 or later.
※Not all pages are available for mobile.

Regarding Package Shipping During China's National Holiday

October 1-7 is the National Holiday in China, and so delivery of international parcels by China Post will be stopped during this period.
After the holiday, there will be a large backlog of packages, and so delivery will be much slower than usual.
Buyee will continue to ship out parcels as usual during this period, but delivery may take much longer than usual.

Regarding the Declared Price on Invoice

From October 1 on 2014, customers are not able to edit the declared values on the invoice.

However, for the items its values are not specified, customers are still able to edit the declared value for their items. In such cases, please enter the proper value for each item.

Please kindly contact Buyee customer support, if you have any inquiry regarding the declared value for your items.

Buyee Customer Support
support@buyee.jp

Important: We Recommend You Change your Password

Recent security breaches among other internet services has greatly increased.  Since many people use the same login and password across multiple services, attempts to hack people's accounts using stolen passwords and login have increased.
Buyee has not had any confirmed cases of hacking or stolen passwords, but we are strengthening our protocols anyway for extra security.

1. We strongly recommend that you change your passwords for our services.
2. For those who have not updated their passwords in a long time, we strongly recommend that you update your password.

This is meant to help prevent your account from being stolen or hacked. Thank you for your cooperation.

We now accept Alipay!

For payments other than the auction itself, you can now use Alipay!
You can now use Alipay for the following kinds of payments:

- Supplemental Auction Fees
- Other Payments
- Shipment Fees

※Bidding and paying for auctions cannot be done with Alipay.

Now you are able to search items from Yahoo Shopping!

Simply enter keywords to look for items that you you want to search.
Or you can also search by category. Please give it try.
If you want to paste URL of Yahoo Shopping into the search window, that is also a way to search item.

Japan's Consumption Tax Increases to 8%

Starting April 1, 2014, the consumption tax in Japan will increase from 5% to 8%. Below are the possible charge items with that you will see some changes.

-Consumption tax
-Domestic shipping fee
(Many logistics companies in Japan will have rate increases)

*Consumption tax
Items shipped to Buyee's warehouse after April 1 will be assessed at the 8% rate instead of the 5% rate.

*Domestic shipping fee
For the items shipped domestically to Buyee's warehouse after April 1, the domestic shipping fee may increase about 3% compared to before April due to rate increases by delivery companies in Japan.

If you have any questions about the consumption tax rate increase, please feel free to contact our customer support team at support@buyee.jp

New features: Watchlist and Sniper bid!

Watchlist
You can use Watchlist to add links to items you want to purchase later.
Check items added to your Watchlist on your MyPage.

Sniper bid
Sniper bid will enables you to place a bid 5 minutes before an auction ends at your desired bidding price.

Important Notice: Information regarding partial revisions to the Terms of Service

The Buyee Terms of Service have been partially revised as of Thursday, November 28, 2013.
The revised provisions have been listed in the "Revised Provisions" section below.
The revised Buyee Terms of Service are available here.

Please take a moment to read through the revised Buyee Terms of Service.
We hope to be able to continue to serve you and ask for your continued patronage. Thank you.

Revised Provisions
• Article 10 (Purchase of Products Etc.): Addition of Subarticle 9
• Article 10 (Purchase of Products Etc.): Addition of Subarticle 10
• Article 10 (Purchase of Products Etc.): Revision of Subarticle 12
• Article 10 (Purchase of Products Etc.): Revision of Subarticle 16
• Article 15 (Refusal to Provide the Service): Revision of Subarticle 8

Regarding Package Consolidation service fees

Package Consolidation service fees will change from 9:00AM, 7th August (Japan time).

For package consolidation service which applied after 9:00AM, 7th August, new fees can be found by following:

- Grouping 2 packages together: 500 JPY
- Grouping more than 3 packages together: 1000 JPY

For the applications happen before 9:00AM, 7th August, rates will remain the same.

Please don't hesitate to contact us if you have any other questions or concerns.

support@buyee.jp

Thank you for your support to Buyee

Notice regarding auctions containing multiple items

Notice regarding auctions containing multiple items.

Users are now able to bid on auctions that contain more than one item.

Can use PayPal to make payments on Buyee

We are pleased to announce that you can now use PayPal to make payments on Buyee.

If you wish to use PayPal, please select it from the "Change Payment Method" screen and register your PayPal account.