Notices

Regarding the difficulty in accessing Yahoo! Auction and Yahoo! JAPAN Shopping

Thank you for using Buyee.

We have been experiencing difficulties in accessing to Yahoo! Auction and Yahoo! JAPAN Shopping on Buyee's page since July 4th 09:00 a.m. 2022(JST).


Date and time:

July 4th Monday 09:00 a.m. 2022(JST), still ongoing.


Service:

Yahoo! Auction

Yahoo! JAPAN Shopping


Details of the outage:

・Due to the instability of accessing to Yahoo! Auction and Yahoo! JAPAN Shopping on Buyee's page and therefore, the product details may not be fully displayed.

・Please kindly note that it's possible that the sniper bids may be failed.


We deeply apologize for any inconvenience this may cause to our customers who are using Yahoo! Auction and Yahoo! JAPAN Shopping.

If you are unable to access the site, please wait a while before attempting to access the site again or wait until the system is restored.

Notice regarding the revision of ECMS rates

Thank you for using Buyee.


Recently, due to the rise in fuel surcharges and additional emergency charges applied to logistics companies, the overall transportation cost has risen.


We are very sorry for this situation, but as a result we will change the international shipping fee of ECMS from noon (Japan time) on July 1, 2022.

Click here for the changed ECMS international shipping rate table.


We apologize for the inconvenience this may cause to our customers, and appreciate your understanding.

If you have any questions, please feel free to contact Buyee Customer Support.

Notice of introduction of special additional charges and price revision of EMS and International parcel post service from June 1, 2022

Thank you for using Buyee.


From 10:00am (Japan time) on June 1, 2022, we will revise the charges for EMS and international parcel post service and change the applicable areas for special additional charges.


This price change is due to the price revision from Japan Post, which provides the EMS / international parcel post services.

For details, please also see the notice from Japan Post.

https://www.post.japanpost.jp/int/2022fee_change/index_en.html


We will introduce special surcharges in Zones 3 and 4 of EMS and International Parcel (AIR).

● Zone 3 (Oceania, Canada, Mexico, Middle East, Europe)

● Zone 4 (US (including overseas territories such as Guam)

Please see here for specific special additional charges.

https://www.post.japanpost.jp/int/2022fee_change/extra_charge.pdf


Due to this change, the packages that will be delivered to our warehouse and the packages currently in storage might be applied the charges before or after the change according to the following schedule. 


[Delivery with EMS / international parcel delivery fee before change]


<Packages to be delivered to our warehouse from now on>

All packages that have been registered on My Page AND have been processed for payment of international shipping costs by 9:59 (Japan time) on June 1, 2022.


* It usually takes 1 business day from the arrival of your packages to the registration on your My Page, so please complete your purchase with plenty of time.

* In the case of packages that requires customer confirmation or packages that includes items prohibited from overseas shipping, it takes 2 business days from the arrival of the package to the mail guidance. Please be careful when ordering items that might include prohibited items.


<Packages in storage>

Packages that have been processed for payment of international shipping costs by 9:59 (Japan time) on June 1, 2022.


[Delivery with the updated EMS / international parcel post delivery fee]

Packages that have been processed for payment of international shipping costs after 10:00 (Japan time) on June 1, 2022.


We apologize for any inconvenience caused by the change in shipping charges, and thank you for your understanding.

Notice regarding the revision of Buyee Air Delivery, Fedex and DHL rates

Thank you for using Buyee.


Recently, the spread of the COVID-19 pandemic and the situation of Ukraine have continued to cause airlines to suspend or reduce flights, and the international crude oil prices have risen sharply.
As a result, the emergency surcharge and fuel surcharge of various logistics companies are also on the rise.


Due to the above situation, we regret to inform you that we will be revising the international delivery fees for Buyee Air Delivery, DHL, and Fedex effective May 10, 2022, at 16:00 (Japan time).


Please check here the updated prices after the revision.

Buyee Air Delivery

FedEx

DHL


We apologize for the inconvenience this may cause to our customers, and we kindly ask for your understanding.

If you have any questions, please feel free to contact Buyee's Customer Support.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 4:00 AM to 8:00 AM on Monday May 16th, 2022 (JST).




During the maintenance period, customers will be unable to access Buyee website.




We apologize for inconvenience and thank you for your understanding.

Buyee's business hours during the Japan Golden Week 2022

Thank you for using Buyee


From 2022/4/29 (Fri) to 2022/5 (Thu) Buyee's service during the Golden Week will be operating as usual.

However, financial institutions in Japan and some delivery companies will be closed, so it is expected that trading/communication with sellers and stores and delivery within Japan will experience some delays.



About [Buyee Customer Support]


Buyee Customer Support will be open during the Golden Week period (* excluding Saturdays and Sundays).

* However, please note that depending on the content of the inquiry, it may take some time to receive a reply.


About [Packages Shipping Procedure]


International shipping:

Japan Post, ECMS: We will be handed over to the carrier as usual.


DHL, UPS, Fedex, Buyee Air Delivery:

Only on 2022/5/2 (Mon) packages will be handed over to the carriers.


Buyee Air Taiwan:

Only on 2022/4/30 (Sat) and 2022/5/2 (Mon) packages will be handed over to the carrier.



Due to the carriers offices being closed during the Golden Week,  we will ship the packages sequentially after each delivery company has resumed business after the holidays.



Domestic shipping (Japan) :

We will hand packages over to the carriers as usual.

However, there may be delays in delivery of some large packages depending on the carrier availability during the holidays.


We apologize for any inconvenience, and we appreciate your understanding in advance.

Temporary suspension of international mail delivery to the China

Thank you for using Buyee.

We have just been informed by Japan Post that due to new coronavirus infections, from April 22nd, 2022 (Froday), they will temporarily stop accepting the following international packages addressed to the China.

EMS

AIR International Parcel

Surface Mail

(* SAL international packages and small packages are no longer accepted)


Notice from Japan Post(external site)

https://www.post.japanpost.jp/int/information/2022/0421_01.html


Until Japan Post resumes the above shipping methods, customers are able to ship the packages via AIR(Small Package with Tracking) and DHL.We apologize for the inconvenience caused this time and we wish to express to you our gratitude for your patience and understanding.

We will also notify you as soon as we receive any further updates from Japan Post.


Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

Contact us

Notice regarding the adjustment of international shipping fees for Buyee Air Delivery Taiwan and the fee for Convenience Store Pickup Service (FamilyMart)

Thank you for using Buyee.

From noon (Japan time) on April 20, 2022, the international shipping fees of Buyee Air Delivery Taiwan and the fee for Convenience Store Pickup Service  (FamilyMart)  will be changed as follows.


・International shipping fees for Buyee Air Delivery Taiwan

Recently, due to the rise in fuel surcharges and additional emergency charges applied to logistics companies, the overall transportation cost has risen.

Due to this situation, we are very sorry, but from noon (Japan time) on April 20, 2022, we will change the international shipping fee of  Buyee Air Delivery Taiwan.

Please check here for the updated  Buyee Air Delivery Taiwan International Shipping Price List.


・ The fee for Convenience Store Pickup Service (FamilyMart)

Due to the increase in processing costs related to convenience store receiving services, it is becoming difficult to provide the service at the current price.

We apologize for the inconvenience caused to our customers who have been patronizing us on a regular basis, but we will update the the fee for Convenience Store Pickup Service (FamilyMart)  as follows.

Old price: 200 yenNew price: 250 yen


The 7-Eleven convenience store fee will remain unchanged (250 yen).


We apologize for the inconvenience this may cause to our customers, and appreciate your understanding.

If you have any questions, please feel free to contact Buyee Customer Support.

[Resolved] Notice regarding Yahoo! auction bidding errors

Thank you for using Buyee.


We apologize for the error that occurred on, March. 31, 2022 (Thu) 18:00 p.m. ~ 21:05 p.m. [JST].

Due to this error, Bid was not activated normally during the time above.

Currently the error has been resolved.


We apologize for any inconvenience caused and appreciate your understanding.


If you have any questions, please contact Buyee Customer Support.

Inquiry form

Regarding the shipment delay of Japan Post and shipment suspension of DHL due to the lockdown in Shanghai, China

Thank you for using Buyee.


Due to the announcement from Monday, March 28th, 2022 regarding the lockdown in Shanghai, China, there has been a shipment delay and shipment suspension for packages being shipped from Japan to certain regions/cities in China.


Japan Post:


Due to the lockdown in Shanghai, China, flights being cancelled and local post offices being closed has caused delays for shipments from Japan to the following regions/cities.

EMS: Shanghai, Jiangsu, Zhejiang, Fujian, Jiangxi, Anhui, Henan, Shandong

AIR: Shanghai, Jiangsu, Zhejiang, Fujian, Jiangxi


Notice from Japan Post(External site):

https://www.post.japanpost.jp/int/information/2022/0329_01.html4


DHL:


Due to the lockdown in Shanghai, China, the local DHL branch is temporarily closed, therefore, shipments from Japan to the following regions/cities will be temporarily suspended.

・Shenzhen

・Dongguan

・Shanghai

・Zhejiang

・Jiangsu

・Anhui


We will inform again once we have further updates about the reopen schedule.


We apologize for the inconvenience this may cause to our customers, and appreciate your understanding.

If you have any questions, please contact Buyee Customer Support.


Inquiry form

Whether or not Japan Post is available to each country / region, and information regarding delays

As the number of flights to each country / region continues to decrease, there is a risk that delivery of the international packages sent will be delayed.


Please refer to the information on the Japan Post website below for the latest information regarding availability and delay information to the destination country / region where you wish to deliver.

https://www.post.japanpost.jp/int/information/overview_en.html (external site)


We apologize for the inconvenience, and appreciate your understanding.

Notice regarding shipping to Russia and Ukraine

Thank you for using Buyee.


Due to the recent situation in Russia and Ukraine, the logistics companies have temporarily suspended transportation to both destinations.

In response to this, Buyee will temporarily suspend the shipment of packages addressed to Russia and Ukraine.

The storage period for your registered packages will be extended until Buyee Air Russia or other means of delivery resumes service.


■ About packages during the free storage period

The free storage period will be extended until the shipping company resumes accepting packages for the destination country.


■ About packages for which storage costs have already incurred

Until the shipping company resumes accepting packages for the destination country the current storage fees will be maintained and no additional storage fees will be added.


If you have any questions, please contact Buyee Customer Support.

Inquiry form


In addition, we will inform you as soon as there is any announcement from each delivery company.

We apologize for the inconvenience, and thank you for your understanding.


We pray for the safety of the Ukrainian residents and hope the current situation will be resolved soon.

Notice regarding FedEx billing method and price changes, and Buyee Air Delivery price adjustment

Thank you for using Buyee.


From Monday, March 14, 2022, the following changes will be made to the delivery services of FedEx and Buyee Air Delivery.


・FedEx


In order to offer you an appropriate international shipping charge, we will change the FedEx weight calculation method and fees as follows.


After noon (Japan time) on March 14, 2022, if you request to ship your package with FedEx, the international shipping fee will be calculated using  the heavier between the actual weight or the volumetric weight (*). 


With this change, we will also adjust the international shipping fee.


* Volumetric weight (kg) = length (cm) x width (cm) x height (cm) ÷ 5000


Click here for the revised FedEx International Shipping Price List.


・Buyee Air Delivery


Recently, due to the rise in fuel surcharges and additional emergency charges applied to logistics companies, the overall transportation cost has risen.


We are very sorry for this situation, but as a result we will change the international shipping fee of Buyee Air Delivery from noon (Japan time) on March 14, 2022.


Click here for the changed Buyee Air Delivery international shipping rate table.


We apologize for the inconvenience this may cause to our customers, and appreciate your understanding.


If you have any questions, please feel free to contact Buyee Customer Support.

[Resolved] Notice about login problem via Facebook

Thank you for using Buyee.


In regards to the error that occurred from 2022/2/8(Tue).

On this day, some of our users that are using Buyee with a Facebook account experienced an error and could not log in.


Currently the error has been resolved.


We apologize for the inconvenience caused.

Please contact Buyee Customer Support if you have further questions or concerns.

Contact us

About the delayed delivery of packages during the Chinese New Year period (January 31, 2022 to February 6, 2022)

During the Chinese New Year period in Asian countries (between January 31, 2022 to February 6, 2022), delivery may be delayed due to the business conditions of logistics companies in the target countries.

* Chinese New Year period may vary slightly depending on the country of delivery.


About [Buyee Air Delivery Taiwan]

Buyee Air Delivery Taiwan's final shipment before Chinese New Year will be accepted by 2022/1/22 (Saturday) when the shipping procedure is completed on the customer's My Page.

For packages processed payment after 2022/1/23 (Sunday), shipping procedures will be resumed on 2022/2/7 (Monday) after the end of the Chinese New Year. All packages will be shipped in sequence by 2022/2/12(Saturday).

If you wish to use Buyee Air Delivery Taiwan, please note the above mentioned date and time before proceeding.


About [Buyee Chinese Customer Support Operations]

Buyee Customer Support is open throughout the Chinese New Year.

* Please note that depending on the content of your inquiry, it may take some time to respond.


If you have any other questions, please feel free to contact us.

Contact us

Notice regarding DHL billing method and rate adjustment

Thank you for using Buyee.


In order to offer you more appropriate international shipping charges, from January 27, 2022, we will change the DHL billing weight calculation method and service charges as follows.


After noon (Japan time) on January 27, 2022, if you request to ship your package with DHL, the international shipping fee will be based on the heavier between the actual weight and the volumetric weight (*) of the package.

With this change, we will also adjust the international shipping fees.

In addition, the same international shipping rate table will be applied to large items that require a separate quote, alcoholic beverages that exceed 24%, speakers, etc.


* Volumetric weight (kg) = length (cm) x width (cm) x height (cm) ÷ 5000


Please check here for the changed international shipping rate table.


Please note that this change will not affect the target countries / regions of Buyee Air Delivery.

(Some items that cannot be delivered by other delivery methods will be delivered by DHL in the same manner as before.)


We apologize for the inconvenience caused to our customers, and thank you for your understanding.

If you have any questions, please feel free to contact Buyee Customer Support.

About warehouse work and shipping during the New Year's Holidays

"We would like to inform you about the year-end and the New Year business hours from 2021 to 2022.

The final acceptance dates for applications for each service over the holidays are as follows."


* All times are listed in Japan Standard Time.

・ Registration of packages to your "My Page"

Packages that arrived at the Buyee warehouse by 2021/12/30 (Thursday)


・ Package consolidation ・ Protective Packaging Service ・ Photo service

Application on "My Page" until 2021/12/29 (Wednesday)


・International shipping [EMS / AIR / surface mail / DHL /Fedex / UPS/ ECMS/Buyee Air Delivery]

・Japan Domestic shipping

Packages completed payment by 2021/12/29 (Wednesday) on "My Page"


・ Overseas shipping [Buyee Air Delivery (Taiwan)]

Packages with completed payment by 2021/12/24 (Friday) on "My Page"


・ Overseas shipping [Buyee Air Delivery (Russia)]

Packages with completed payment by 2021/12/21 (Tuesday) on "My Page"


Items purchased from eBay

・ Registration of packages to your "My Page"

Packages that arrived at the Buyee warehouse by 2021/12/30 (Thursday)


・ Optional service [ Package consolidation ・ Protective Packaging Service ]

Application on "My Page" until 2021/12/30 (Thursday)


・ Overseas shipping [SF Express / USPS]

Application on "My Page" until 2021/12/30 (Thursday)


Service applications and package registrations after the final due date will be handled sequentially from 2022/1/4 (Tuesday).


Buyee Customer Support is open throughout the year-end and New Year holidays

If you have any questions, please contact our Buyee Customer Support.

Please note that it may take some time to respond depending on the content of your inquiry.

Inquiry form

Shipping packages with Buyee Air Delivery Russia has become cheaper

Thank you for using Buyee.


In order to be able provide cheaper and more convenient air delivery service to customers shipping to Russia,

on Wednesday, December 8th 2021 at 17:00 (Japan time) the international shipping fees for Buyee Air Delivery Russia has been reduced.

Please take this opportunity to use Buyee Air Delivery Russia.


Thank you for your preference and we hope to continue providing you with the best service at Buyee.

If you have any other questions, please feel free to contact us.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 4:00 AM to 8:00 AM on Monday December 13th, 2021 (JST).




During the maintenance period, customers will be unable to access Buyee website.



We apologize for inconvenience and thank you for your understanding.


Regarding delays in the shipping process of FedEx packages to Europe

Thank you for using Buyee.


There is currently a limitation of the cargo amount that is being accepted daily by FedEx due to the increase in packages being shipped out.


For this reason, packages requested to be shipped to Europe with FedEx,  may experience a significant delay on the shipping process of approximately 1 to 2 weeks.


We apologize for the inconvenience, and thank you for your understanding.

Notice of changes related to FedEx and DHL delivery to Europe, and some countries / regions in Middle East and Asia

Thank you for using Buyee.


Due to the increase in the amount of logistic workload, FedEx has restricted the amount of cargo that can be loaded on airplanes on a daily basis, so in order for the users packages to be delivered as soon as possible, from 12:00pm (Japan time) on November 24, 2021  for the following 42 countries / regions, we will start the service of "Buyee Air Delivery" instead of the individual delivery services using FedEx or DHL.


"Buyee Air Delivery" is a service that allows Buyee to specify the delivery method that can be used in the shortest time depending on each carrier shipping queue. Delivery will be conducted by FedEx or DHL. Please note that you cannot specify the delivery company that will handle your package. Instead, we will contact you by e-mail when the shipment is completed about the delivery company that will be delivering your package.


Target countries / regions (42 countries / regions) to be added to "Buyee Air Delivery" after 2021/11/24:


・Europe:

Andorra, Azerbaijan, Austria, Belgium, Bulgaria, Belarus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Macedonia, United Kingdom, Malta


・Middle East:

Israel, Turkey, United Arab Emirates


・Asia:

Malaysia, Hong Kong, Taiwan


If you request Buyee Air Delivery to ship your package, the international shipping fee will be calculated based on the heavier between the actual weight or the volumetric weight of your package (*)

With this change, the international shipping fees will also be modified.


* Volumetric weight (kg) = length (cm) x width (cm) x height (cm) ÷ 5000


Please check here for the updated international shipping fee list.


Customers in the area subject to this delivery method and price change will be given a coupon that can be used with Buyee Air Delivery after the price change (November 24, 2021), so take this opportunity to use Buyee Air Delivery as shipping method.


We apologize for the inconvenience caused and appreciate your understanding.

If you have any questions, please feel free to contact Buyee Customer Support.

Notice of changes in fee calculation and service content of ECMS

Thank you for using Buyee.

 

In order to reflect a more adequate international shipping fees to our customers, starting October 26th, 2021,  there will be a change on the calculation method and the corresponding service fee for the invoiced weight of packages shipped with the international shipping method [ECMS] to Taiwan.

 

After 10:00 am (JST) on October 26th, 2021, if you request to ship a package for Taiwan using ECMS, the international shipping fee will be calculated based on the higher between the actual weight and the volumetric weight (*) of the package. 

With this change, the international shipping fee will be modified accordingly.

* Volumetric weight (kg) = length (cm) x width (cm) x height (cm) ÷ 5000

 

You can confirm the updated international shipping fees table from the "International Shipping Fees" page after October 26th.


We apologize for the inconvenience and appreciate your understanding.

If you have any questions, please feel free to contact Buyee Customer Support.

Notice regarding restrictions on the use of cards issued in India

Thank you for using Buyee.


The Reserve Bank of India (RBI) has modified regulations that require issuers to comply with new guidelines starting 2021/9/30 (JST) for certain payment transactions using Indian credit and debit cards.


Due to this, the following payment methods will not be available on Buyee from the 1st of October 2021 (JST).

-Credit and debit cards issued in India; Cards issued in India already registered in Buyee accounts will be canceled from the 1st of October 2021 (JST)

・ PayPal accounts linked to credit and debit cards issued in India


For customers who cannot make any of the following changes, please complete the shipping procedure for all the packages at the warehouse before 2021/9/30 (JST).


If you want to continue using Buyee's service after 1st of October 2021 (JST), please make the following changes.

・ When using a credit / debit card as a payment method: Please register a credit card or debit card from a issuing country other than India.

・ When using PayPal as a payment method: Please change the credit card and debit card linked to your PayPal account  to a bank account or PayPal deposit emmited in a country other than India.


We apologize for the inconvenience caused to our customers, and we appreciate your understanding.

If you have any questions, please feel free to get in contact with the Buyee Customer Support.

Notice of changes in fee calculation and service content of Buyee Air Delivery

Thank you for using Buyee.


As of September 28th, 2021, in order to provide our customers with more appropriate international shipping fee, the following changes will be applied to the calculation method of the invoiced weight and the international shipping fee of the shipping method [Buyee Air Delivery] to the American continents.


After 12:00 (Japan time) on September 28th, 2021, if you request to ship a package destined for North America with Buyee Air Delivery, the international shipping fee will be calculated based on the actual weight or volumetric weight (*) of the package, whichever is heavier.

With this change, the international shipping fees will be modified as well.


* Volumetric weight (kg) = length (cm) x width (cm) x height (cm) ÷ 5000


Please check here for the modified international shipping fees.


Customers in the destination areas subject to this price change will be given a coupon in advance that can be used with Buyee Air Delivery after the price change has taken place (September 28, 2021). We hope you can take this opportunity to use Buyee Air Delivery.


Additionally, UPS will be added to the delivery method of Buyee Air Delivery, and EMS will be excluded.

Customers who wish to deliver by using EMS of Japan Post, please select EMS normally when arranging international shipping.


Along with this change, the applicable target regions of Buyee Air Delivery service will be adjusted as follows.


Target countries/regions (3 countries/regions) applicable to "Buyee Air Delivery" after 2021/9/28:

United States, Canada, Mexico


Target countries/regions (20 countries/regions) excluded from "Buyee Air Delivery" after 2021/9/28:

Argentina, Barbados, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, French Guiana, Guadeloupe, Honduras, Jamaica, Martinique, Panama, Paraguay, Peru, Puerto Rico, Trinidad and Tobago, Uruguay, Venezuela


Customers in Central and South America will be able to choose between FedEx and DHL shipping methods.

Please check here for the modified FedEx and DHL shipping fees.


Customers in countries excluded from "Buyee Air Delivery" will be also given a coupon that can be used after September 28th, 2021. Please kindly make use of it.


We apologize for the inconvenience this might cause, and would hightly appreciate your understanding.

If you have any questions, please feel free to contact Buyee Customer Support.

Regarding delays in the delivery of Japan Post packages bound for China

Thank you for using Buyee.


With Japan Post taking measures to strengthen quarantine in response to the new coronavirus infections at major airports in China, it has been announced that there will be a significant delay in the delivery of mail to China throughout the country. (* Excluding Hong Kong and Macau.)


https://www.post.japanpost.jp/int/information/2021/0827_01.html


As a result, there is a possibility of considerable delays for packages shipped from us using Japan Post as delivery method. We apologize for the inconvenience, and appreciate your understanding.

The Rakuma website will be undergoing maintenance

Thank you for using Buyee.


The Rakuma website will be undergoing maintenance from 0:00 AM to 6:00 AM on July 27th (JST).


During the above mentioned period, customers will not be able to search items/check the item details, also it is unable to order items from Buyee as well as Rakuma.


We apologize for the inconvenience.


Thank you in advance for your understanding and cooperation.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Tuesday July 27th, 2021 (JST).




During the maintenance period, customers will be unable to access Buyee website.




Sniper bid function will work as usual.




We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 1:00 AM to 8:00 AM on Tuesday July 6th, 2021 (JST).




During the maintenance period, customers will be unable to access Buyee website.






We apologize for inconvenience and thank you for your understanding.

About purchase / suspension of Buyee points for new customers and customers with 0 Buyee points balance

From July 1, 2021 (Japan time), new purchases and use of Buyee points will be suspended for some customers.


Target customers are as follows:

========

・ Customers who newly registered as a member after the above date

・ Customers with 0 Buyee points balance as of the above date

・ Customers whose balance has become 0 points by using Buyee points after the above date

========


Please be assured that you will continue to be able to use payments that do not use Buyee points.


Customers who have a balance of Buyee points as of July 1, 2021 (Japan time) will continue to be able to purchase and use Buyee points.


However, please understand that you will not be able to purchase or use new points from the point when your balance reaches 0 points.



https://buyee.jp/help/yahoo/guide/points


If you have any other questions, please contact our customer support.
Contact us


We apologize for the inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Wednesday June 8, 2021(JST).




During the maintenance period, customers will be unable to access Buyee website.




Sniper bid function will work as usual.




We apologize for inconvenience and thank you for your understanding.

Notice from Japan Post regarding the resumption of the EMS service for the USA

In accordance to an announcement from Japan Post, from June 1, 2021, the acceptance of EMS international mail addressed to the mainland United States (including Hawaii, excluding overseas territories such as Saipan and Guam) has resumed.

* There is still no estimate for the continuation of  AIR and SAL services


However, it is expected that packages will be locally stored temporally due to a large number of packages for a while after resuming.

Please note that there may be a delay in delivery and that the usual estimated number of days for EMS arrival does not apply.

In addition, please note that with the resumption of EMS, we will resume counting the storage period of packages from 2021/6/1.


In addition, with the resumption from June 1, 2021, EMS special additional charge will be introduced and the international shipping charge will be changed. For more information about the additional EMS fees, please check the following notice.

https://buyee.jp/information/public/list#info_1109


We apologize for the inconvenience, and thank you for your understanding.

Introduction of new shipping method for Russia "Buyee Air Delivery Russia"

Thank you for using Buyee.


Buyee will introduce a new shipping method for Russia called "Buyee Air Delivery Russia" from May 18, 2021 (Tuesday).


Currently, due to the suspension of Japan Post, customers were only able to ship packages by Seamail, so please take this opportunity to use Buyee Air Delivery Russia.


Please note that Buyee Air Delivery Russia cannot be used by customers whose country / region has not been set to Russia at the time of membership registration.


We will continue to improve our service so that our customers and look forward to your continued patronage of Buyee.


If you have any other questions, please feel free to contact us.

Contact us

Notice of change in international shipping fees due to additional fees for EMS packages for specific areas beginning from June 2021

The international shipping fee for EMS packages will change starting June 1, 2021.

This price change is due to a Japan Post price revision, which offers EMS services.


Areas subject to additional fees:

Zone 2 (Oceania, North and Central America, Middle East, Europe)


Please refer to the information table of the following link for more information.

https://www.post.japanpost.jp/notification/pressrelease/2021/00_honsha/0415_01_02.pdf


For additional details, please refer to this notice from Japan Post.

https://www.post.japanpost.jp/notification/pressrelease/2021/00_honsha/0415_01_01.pdf


This change relates to packages that are currently being shipped to our warehouse and packages that we are currently holding in storage.

We deliver at the prices before and after the change according to the schedule below. Please confirm the following information in advance.


[Delivery at the price of EMS packages before the change]

<Packages that will be sent to our warehouse from now on>

Packages registered on customer's My Page on May 31st, 2021 Japan time and processed for payment of international shipping fees.

* It usually takes 1 business day from the arrival of your package to the time it is registered on your My Page. Please keep this in mind when making your purchase.

* For packages that require customer confirmation or contain items that are prohibited from shipping overseas

It takes 2 working days from the arrival of the package to its verification. Please take this into consideration when you are placing an order.


<Packages in storage>

Packages processed for international shipping by May 31st, 2021 Japan time.


[Delivery at the changed shipping fee for EMS packages]

Package processed after June 1st, 2021 Japan time with payment of international shipping fees confirmed.


We apologize for any inconvenience caused by the change in shipping costs and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Friday May 7th, 2021 (JST).




During the maintenance period, customers will be unable to access Buyee website.




Sniper bid function will work as usual.



We apologize for inconvenience and thank you for your understanding.


Golden Week Holiday Notice from Buyee

Thank you for using Buyee.


During Golden Week 2021/4/29(Thu) - 5/5(Wed), all Buyee services will be available during the holiday period.

However, please be informed that due to the closure of banks and some shipping companies in Japan during the holiday period, transactions with sellers and some of the shipments may be slightly delayed.


【About Customer support】

Our customer support will be here to support you with your questions and concerns.

*Depending on the contents of the inquiry, the reply time may be delayed.


【About Shipment】


International shipping:

・Japan Post, Buyee Air Delivery China and ECMS will be operating during the holiday period.

・DHL, UPS, FedEx and Buyee Air Deilvery Taiwan will be operating on 2021/4/30(Fri) during the holiday period.


*Shipping services will be temporarily suspended except for 2021/4/30(Fri) during the holiday period.


Domestic shipping:

Domestic shipping companies will be operating during the holiday period.

However, there may be slight delays in the delivery for large packages.


The shipment will be restarted as usual after Golden Week.


We apologize for the inconvenience, and your understanding is highly appreciated.

Notice regarding changes for deliveries to Americas

Thank you for using Buyee.


Due to the increase in packages destined for North America, Central America and South America, Fedex is restricting the amount of cargo to be loaded on airplanes for shipment. We apologize for any inconvenience caused to customers who are currently experiencing delays.


From April 27th, we will start a new delivery service called "Buyee Air Delivery" in the following 23 countries so that we can deliver your package promptly.


"Buyee Air Delivery" is a service that allows Buyee to specify the delivery method that can be provided in the shortest time.

Regarding the shipping fee, there will be no change in regards to the lowest price that can be provided for your target area until now.

Delivery will be done by Fedex or DHL. Please note that you cannot specify the delivery company. In addition, we will contact you by e-mail when the shipment is completed and inform you about the specified delivery company.


United States of America

Canada

Mexico

Argentina

Barbados

Brazil

Chile

Colombia

Costa Rica

Ecuador

El Salvador

French Guiana

Guadeloupe

Honduras

Jamaica

Martinique

Panama

Paraguay

Peru

Puerto Rico

Trinidad and Tobago

Uruguay

Venezuela


Due to the above changes, you will no longer be able to select the currently available shipping methods Fedex and DHL.


We apologize for the inconvenience caused and appreciate your understanding.

Please do not hesitate to contact us if you have any other questions or concerns.


If you have any questions, please contact Buyee Customer Support.

Regarding delivery of FedEx packages

Thank you for using Buyee.


FedEx has announced that the shipment for packages destined for The United States of America, Canada, Mexico, Brazil, Peru and Chile will be temporally restricted due to the large quantity of packages.


In response to this, Buyee will send packages stored in our warehouse for the countries mentioned above to FedEx sequentially from April 19th, 2021.


This may cause delaying in shipping of affected packages.

We sincerely apologize for any inconvenience caused and thank you in advance for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 5:00 AM to 8:00 AM on Wednesday April 21th, 2021 (JST).




During the maintenance period, customers will be unable to access Buyee website.




Sniper bid function will work as usual.



We apologize for inconvenience and thank you for your understanding.

Notice of change in international shipping fees for AIR / SAL small packages

The international shipping fee for AIR / SAL packages will change starting April 1, 2021 at 10:00 a.m. (Japanese time).


This price change is due to the Japan Post price revision, which offers AIR / SAL services.

For details, please directly refer to the notice from Japan Post.

https://www.post.japanpost.jp/int/2021fee_change/index.html


This change relates to packages that are currently being shipped to our warehouse and packages that we are currently holding in storage.

We deliver at the prices before and after the change according to the schedule below. Please confirm the following information in advance.


[Delivery at the price of AIR / SAL parcel before the change]

Packages registered on customer's My Page by 9:59 a.m. (Japan time) on April 1, 2021 and processed for payment of international shipping fees.

* It usually takes 1 business day from the arrival of your package to the time it is registered on your My Page. Please keep this in mind when making your purchase.

* For packages that require customer confirmation or contain items that are prohibited from shipping overseas

It takes 2 working days from the arrival of the package to its verification. Please take this into consideration when you are placing an order.

Packages processed for international shipping by 9:59 a.m. Japanese time by April 1, 2021.


[Delivery at the changed shipping fee for AIR / SAL packages]

Package processed after 10:00 a.m. (Japan time) on April 1, 2021 with payment of international shipping fees confirmed.


We apologize for any inconvenience caused by the change in shipping costs and thank you for your understanding.

Regarding delays in delivery of FedEx packages to the United States Of America and Canada (Updated on 2021/2/26)

Thank you for using Buyee.


FedEx has announced that some packages destined for The United States of America and Canada will be delayed due to the effects of the ongoing  cold weather situation.

However, Buyee will hand over the packages for The United States of America and Canada currently stored in our warehouse to  FedEx  from 3/1/2021 (Monday).


We will promptly inform you of the tracking information as soon as the packages have been shipped out. However, the delivery time on FedEx side will depend on the weather recovery, so please note that it may take about 1 to 2 weeks for delivery.


We apologize for the inconvenience, and thank you for your understanding.

FedEx is now available on Buyee

Thank you for using Buyee.


You will be able to use FedEx as a new shipping method on Buyee from Monday, February 15, 2021.

Depending on the country/region, we may be able to offer overseas shipping at a lower price than the shipping methods you are currently using, so please take this opportunity to use Fedex as one of your options for overseas shipping.


We will continue to improve our service for our customers. 

We look forward to your continued support of Buyee.


If you have any other questions, please feel free to contact us.

Contact us

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Wednesday February 17th, 2021 (JST).


During the maintenance period, customers will be unable to access Buyee website.


Sniper bid function will work as usual.


We apologize for inconvenience and thank you for your understanding.

About the delayed delivery of packages during the Chinese New Year period (February 6, 2021 to February 16, 2021)

During the Chinese New Year period in Asian countries (between February 6th and February 16th, 2021), delivery may be delayed due to the business conditions of logistics companies in the target countries.

* Chinese New Year period may vary slightly depending on the country of delivery.


About [Buyee Air Delivery Taiwan]


Buyee Air Delivery Taiwan's final shipment before Chinese New Year will be accepted by 2021/2/4 (Thursday) when the shipping procedure is completed on the customer's My Page.


For packages processed after 2021/2/5 (Friday), shipping procedures will be resumed from 2021/2/17 (Wednesday) after the end of the Chinese New Year.

If you wish to use Buyee Air Delivery Taiwan, please note the above mentioned date and time before proceeding.


About [Buyee Chinese Customer Support Operations]


Buyee Customer Support is open throughout the Chinese New Year.

* Please note that depending on the content of your inquiry, it may take some time to respond.


If you have any other questions, please feel free to contact us.


Inquiry form

Buyee website will be undergoing maitenance

Buyee system maintenance will be carried out from 1:00 am to 8:00 am on Wednesday, January 27, 2021 Japan time.


The impact on customers during the above hours will be as follows.


Not all Buyee features will be available during this time.

* Snipe bids for auctions that end during the period will not be executed.

* If you are logged in during the period, your session will be canceled.

(There will be cases in which your account appears to be logged in but is actually logged out.)


We apologize for any inconvenience, but please log in again after the maintenance is completed before proceeding with various requests.


We sincerely apologize for the inconvenience caused to our customers, and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 5:00 AM to 8:00 AM on Wednesday January 13th, 2021 (JST).


During the maintenance period, customers will be unable to access Buyee website.


Sniper bid function will work as usual.


We apologize for inconvenience and thank you for your understanding.

About warehouse work and shipping during the New Year's Holidays

We would like to inform you about the year-end and the New Year business hours from 2020 to 2021.

The final acceptance dates for applications for each service over the holidays are as follows.

* All times are listed in Japan Standard Time.


・ Registration of packages to your "My Page"

Packages that arrived at the Buyee warehouse by 2020/12/30 (Wednesday)


・International shipping [EMS / AIR / surface mail / DHL / UPS]

・Japan Domestic shipping

Packages completed payment by 2020/12/29 (Tuesday) on "My Page"


・ Overseas shipping [Buyee Air Delivery (China)]

Packages with completed payment by 2020/12/24 (Thursday) on "My Page"


・ Overseas shipping [Buyee Air Delivery (Taiwan)]

Packages with completed payment by 2020/12/25 (Friday) on "My Page"


・ Overseas shipping [ECMS]

Packages with completed payment by 2020/12/28 (Monday) on "My Page"


・ Package consolidation ・ Protective Packaging Service ・ Photo service

 Application on "My Page" until 2020/12/29 (Tue)


Service applications and package registrations after the final due date will be handled sequentially from 2021/1/4 (Monday).


Buyee Customer Support is open throughout the year-end and New Year holidays.

If you have any questions, please contact our Buyee Customer Support.

Please note that it may take some time to respond depending on the content of your inquiry.


Inquiry form

[Resolved] Regarding the Buyee payment system error

Thank you for using Buyee.


From around 21:00 on Thursday, November 26th up until the early morning of Friday, November 27th, a problem occurred in Buyee's payment system, and duplicate payments were made for some auction items.


The system has already been restored, and the full amount of the payment to the affected customers who have paid by credit card, Alipay, Buyee points has been refunded. In addition, for customers who have made payments with PayPal, we are currently processing the refunds. We greatly appreciate your patience.


We truly apologize for the inconvenience caused this time. Unfortunately, some of our customers will need to complete the payment for the auction again.
We have sent an irregular billing to the affected customers so please confirm the "Other Payments" section in your "My Page".
Again, we apologize for the inconvenience, and kindly ask for your cooperation confirming your "My Page" before completing any payments.


We sincerely apologize for the inconvenience caused to our customers.

[Unresolved] Regarding the Buyee payment system error

Thank you for using Buyee.


We apologize for the error that has been occurring on 2020/11/26(Thu) 21:00 〜 [JST].


Due to this error, duplicated transactions have been settled for specific orders during the time above.

Currently, we are under the investigation and after the completion of the detailed investigation, the eligible customers will be given a cancellation and refund for duplicated transactions.

As soon as we will receive further updates, we will inform you again on Buyee.


We sincerely apologize for the inconvenience and thank you for your cooperation.


Please do not hesitate to contact us if you have any questions or concerns.

Contact us

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 7:00 AM on Wednesday December 2nd (JST).


During the maintenance period, customers will be unable to access Buyee website.


Sniper bid function will work as usual.


We apologize for inconvenience and thank you for your understanding.

[Resolved] Yahoo! Auction notice regarding the item detail page not being displayed properly

Due to a system error which occurred on Yahoo! Auction sites, product detail pages were not displayed correctly. Therefore also problems occurred when accessing the related pages on our Buyee website.

Sunday, September 6th from 21:31 〜 23:06 (Japan time)


Official report from Yahoo! Auction (Japanese only)

https://auctions.yahoo.co.jp/topic/notice/troubleRepo/post_2857/


As of now, the issue has been resolved.


We apologize for any inconvenience caused. Thank you for your patience. If you have any questions, please contact our customer support.

Contact us

[Resolved] Notice regarding system error of Sniper Bid

Thank you for using Buyee.


We apologize for the error that occurred on, Aug. 30, 2020 (Sun) 21:29 p.m. ~ 21:52 p.m. [JST].


Due to this error, Sniper Bid was not activated normally during the time above.

The system error has currently been resolved, but unfortunately the bids placed during the periods where the error occurred will not be successfully placed.


We apologize for the inconvenience and thank you for your cooperation.


Please do not hesitate to contact us if you have any questions or concerns.

Contact us



Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Friday August 28st (JST).


During the maintenance period, customers will be unable to access Buyee website.


Sniper bid function will work as usual.


We apologize for inconvenience and thank you for your understanding.

[Resolved] Notice regarding system error of Sniper Bid

Thank you for using Buyee.


We apologize for the error that occurred on, Aug. 23, 2020 (Sun) 21:40 p.m. ~ 22:45 p.m. [JST].


Due to this error, Sniper Bid was not activated normally during the time above.

The system error has currently been resolved, but unfortunately the bids placed during the periods where the error occurred will not be successfully placed.


We apologize for the inconvenience and thank you for your cooperation.


Please do not hesitate to contact us if you have any questions or concerns.

Contact us

About Japan Post's handling status of mail for specific countries/regions

According to a recent announcement from Japan Post, delivery of international mail to countries/regions not subject to suspension will be delayed. 

In particular, it has been reported that it takes around 3 weeks to load international mail for the following countries/regions: United Kingdom, Mexico and Southeast Asia.


Please refer to the following information provided by Japan Post below for delay information regarding specific countries/regions of delivery.

https://www.post.japanpost.jp/int/information/2020/overview.html

https://www.post.japanpost.jp/int/information/2020/overview_01.pdf?200716

https://www.post.japanpost.jp/int/information/2020/0703_01.html


As soon as we will receive  further updates from Japan Post, we will inform you again on Buyee.Please do not hesitate to contact us if you have any other questions or concerns.

Contact us


We apologize for any inconvenience caused and appreciate your understanding. 

Regarding delivery delay via Japan Post due to a flood in China

Thank you for using Buyee.


According to the announcement from Japan Post, due to the effects of the flood in China, China Postal Service has notified that there may be a delay in delivering mail to the following areas.


Affected areas and postcodes:

Jiangxi Province(330000-349999)

Jiangsu Province (210000-229999)

Guangxi Autonomous Region (530000-549999)

Anhui Province (230000-249999)

Hubei Province (430000-449999)

Hunan Province (410000-429999)

Chongqing City (400000-409999)

Sichuan Province (610000-649999)

Zhejiang Province (310000-329999)

Guizhou Province (550000-569999)


The following delivery methods will be affected:

EMS

AIR

Surface (Sea mail)


This information is based on the report from China Postal Service and the situation may vary depending on further notice.


For other areas,  we will inform you again on Buyee website as soon as there is an update from Japan Post.

https://www.post.japanpost.jp/int/information/2020/0720_01.html


We apologize for the inconvenience and thank you for your understanding.


Please do not hesitate to contact us if you have any other questions or concerns.

Contact us

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Tuesday July 14st (JST).


During the maintenance period, customers will be unable to access Buyee website.


Sniper bid function will work as usual.


We apologize for inconvenience and thank you for your understanding.

Important notice regarding delayed shipping due to a typhoon in the Kansai area

Thank you for your continued support of Buyee. 

Due to a typhoon, the Kansai Airport connecting bridge has been closed as a security measure beginning from the afternoon of June 30, 2020 (Japan time). As a result, some of the following actions might be delayed:

・ Shipping procedure

・ Notification mails informing our users about shipping completion


We apologize for the inconvenience and thank you for your understanding.


If you have any questions or concerns please contact our customer support.

Contact us

Notification of EMS and Seamail operations resuming for international packages destined for China

Thank you for using Buyee.


In regards to the recent announcement from Japan Post, they will resume accepting certain international packages destined for China as of, Wednesday, July 1st.

International mail services that will resume: EMS and Seamail

 * Please note that there are still no announcements regarding the temporarily suspension of AIR and SAL services.


 Due to the large quantity of packages, it is expected that shipments for China will be bundled and prioritized depending on their destinations.


 Please be advised that delivery may be delayed and that the delivery times will differ from the regular EMS/shipping estimated periods.


 We will inform you on the Buyee website as soon as we received any further updates from Japan Post.


Please do not hesitate to contact us if you have any other questions or concerns.

Contact us

Notice of extension of storage period

Thank you for using Buyee.


We would like to extend our deepest apologies to all those affected by the COVID-19 situation.


During these hard times, Buyee is happy to inform all of our customers living in countries affected by Japan Post's suspension of sending out packages that we have previously extended the free storage period by 60 days. Since the current situation for Japan Post hasn't changed, and since we aren't sure when the situation for Japan Post will resume for packages destined for countries affected by this current situation, the free storage period will be extended until Japan Post resumes services to send out packages.


(For example)

* For packages registered during the free storage period.

The free storage period will be extended until Japan Post resumes operations.


* For packages that storage fees are incurred.

Storage fees that have already occurred will be charged. However, no additional storage fees will be charged from today (2020/5/11~) until Japan Post resumes operations.

We pray for your health and wish for you to stay safe and healthy during this time. 


Please do not hesitate to contact us if you have any other questions or concerns.

Contact us

Golden Week Holiday Notice from Buyee

During Golden Week 5/3(Sun) - 5/6 (Wed) , all Buyee services will be available during the holiday period.

However,

 please be informed that due to the closure of banks and some shipping

companies in Japan during the holiday period, transactions with the

sellers and some of the shipping may be slightly delayed.


【About Customer support】


Our customer support will be here to support you with your questions and concerns.

*Depending on the contents of the inquiry, the time for reply may be delayed.


【About Shipment】


International shipping:

Japan Post will be operating during the holiday period.

However, the temporary suspension of international mail delivery via EMS, AIR,

SAL and Seamail has been conducted to certain countries and regions.

Please have a look at the link below at the same time:

https://buyee.jp/information/public/list#info_795


Unfortunately, following shipping services will be temporarily suspended during the periods below:

DHL - 5/3(Sun) - 5/6 (Wed)

UPS - 5/3(Sun) - 5/6 (Wed)

Buyee Air Delivery - 5/3(Sun) - 5/6 (Wed)

The shipment will be restarted after Golden Week.


Domestic shipping:

Domestic shipping companies will be operating during the holiday period.

However, there may be slight delays in the delivery for large packages.


We apologize for the inconvenience, and your understanding is highly appreciated.

Temporary suspension of international mail delivery to the United States of America

We have just been informed of the significant delay in the delivery of international mail to the United States of America due to the flight reduction and suspension of aircrafts due to the global spread of new coronavirus infections. Therefore, effective April 24 (Friday) onward's, they will temporarily stop accepting the following international packages addressed to the United States of America.


Notice from Japan Post

https://www.post.japanpost.jp/int/information/2020/0423_03.html


In response to this,  until Japan Post resumes the service and acceptance of packages for the United States, effective April 23 (Thursday), Buyee will stop the delivery to the United States of America for the following delivery methods:

EMS

AIR International Parcel

AIR small package

(* SAL international packages and small packages are no longer accepted)


We apologize for the inconvenience caused this time and we wish to express to you our gratitude for your patience and understanding.

Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

Contact us


We will also notify you as soon as we receive any further updates from Japan Post.

Notice regarding the delay of international mail and tracking information for the Japan Post

Thank you for using Buyee.


According to information of the Japan Post, due to the global spread of the COVID-19 virus, measures as the suspension of acceptance of international mail have been taken.


Furthermore the number of incoming and outgoing flights in and out of Japan has been drastically reduced, resulting in many routes of transportation being cut off at the moment.

As a result, a considerable delivery delay is expected for each country / region, as well as a delay in online updates of the delivery status.

This includes all delivery methods offered by the Japanese Post.


・ Regarding the handling status of mail in each country/region

https://www.post.japanpost.jp/int/information/2020/0409_01_en.html


As of now, it is expected to take more than two weeks to load international mail destined for the United States on aircraft.

・ Regarding delay of  international mail to the United States

https://www.post.japanpost.jp/int/information/2020/0409_03_en.html


We apologize for the inconvenience caused to our customers.

Although it may take longer than usual for your package to arrive, we deeply appreciate your understanding and cooperation.


If you have any questions, please contact the Buyee Customer Support.

Contact us


Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Tuesday April 14st (JST).


During the maintenance period, customers will be unable to access Buyee website.


Sniper bid function will work as usual.


We apologize for inconvenience and thank you for your understanding.

About operating hours of Buyee online chat service

Our English online chat service will be temporarily closed during the following period: 

2020/3/18 ~ 

However, we will be able to receive emails as usual.

Please do not hesitate to contact us if you have any other questions or concerns.

*Depending on the contents of the inquiry, the time for reply may be delayed.


We apologize for the inconvenience may have caused this time.

We hope that the Coronavirus situation will end soon.

About package consolidation service for packages delivering to China

Since Mar 13 (Fri), the package which are delivered to China via Japan post service is temporary suspended.

Alternatively, DHL shipping service for packages destined to China is available.

However, DHL service for China has the following restrictions.


1. 1 package contains only 1 item


- No limitation except the item is forbidden item


2. 1 packgage contans more than 1 item


- items total prices must be less than 1,000 Chinese yuan (12,000 Japanese Yen)


Because of the above restrictions, package consolidation service is temporary unavailable for pakcage destinated to China.


If you wish to re-open the consolidation service, please contact to Buyee customer support.

Contact us



We apologize for the inconvenience caused this time and we wish to express to you our gratitude for your patience and understanding.

Temporary suspension of mail packages via Japan Post service to China

We have received an announcement that Japan Post will stop receiving International mail packages to China as of March 13th (Fri).


In response to this, Buyee  will stop sending packages to China as of March 12th (Thu), until Japan Post resumes accepting packages to China.

The following delivery methods will be suspended:

EMS

AIR International Parcel

SAL International Parcel

Seamail International Parcel

AIR Small Package with Tracking

SAL Small Package with Tracking


We apologize for the inconvenience.

After much consideration, Buyee will: Ship packages to China via DHL shipping service.

As of March 13 (Fri), you will be able to use DHL shipping service for packages destined to China from Buyee's warehouse from your My Page.


Regarding packages for our customer`s, we will extend the storage period for up to 60 days until Japan Post resumes accepting packages to China.

(Example)

■ For packages during the free storage period.

Until Japan Post resumes accepting packages to China, the free storage period will be extended to 60 days.

(The normal free storage period of 30 days, plus the extended 60 days. For a total free storage period of 90 days.)


■ For packages that require storage costs (no longer in the free storage period), the storage fee will stop temporarily as of March 13th(Fri) until Japan Post resumes accepting packages to China.

There will be no additional storage fees for up to 60 days.


If you have any questions or concerns, please contact our Customer Support.

Contact us


We will also notify you as soon as we receive any further updates from Japan Post.

We apologize for the inconvenience caused this time and we wish to express to you our gratitude for your patience and understanding.

[Resolved]Regarding Buyee payment system error via Alipay

During the following time slot below, a system error had occurred in which the payment process could not be performed normally with Buyee's payment system via Alipay.


2020/03/09(Mon) 23:00 〜 2020/03/12(Thu) 12:30 (JST)


However, we are happy to notify you that this system error has been resolved now. If you wish to make a payment via Alipay, please try the shipping procedure once again.


We sincerely apologize for the inconveniences caused but your understanding would be highly appreciated.


Please contact Buyee Customer Support if you have any questions or concerns.

Contact us

The Yahoo Auction website will be undergoing maintenance.

From 1:00 am to 7:00 am on Tuesday March 10th 2020, Japan Standard Time, the Yahoo Auction website will be undergoing maintenance. During the maintenance period, customers will be unable to bid on some of the items on Buyee, as well as on Yahoo Auction. Additionally, should you currently have bids on certain auctions, there is a chance that the price for some items will be displayed incorrectly until the maintenance period is over. (Customers will be able to browse and search for items as usual) If you have any questions concerning the maintenance of the site, please contact Buyee customer support.

support@buyee.jp

Temporary suspension of international mail to Mongolia (Updated on 2020/3/3)

In order to prevent the spread of the new coronavirus infection in Mongolia, airline flights between Mongolia and Japan have been canceled for the time being.

Therefore Japan Post cannot secure transportation for international mail to Mongolia.


Accordingly, we will stop accepting all types of international mail to Mongolia until the flights are resumed.

Thank you for your kind understanding and cooperation. 


Japan Post Information Page:

https://www.post.japanpost.jp/int/information/2020/0303_01.html


We will update you further once we have received more information regarding this issue. 

Currently we suggest that you refrain from waiting for the service to resume operation or consider shipping to another destination.


If you are in a hurry and would still like to deliver to Mongolia, please contact our customer support.

Contact:https://buyee.jp/help/yahoo/guide/inquiries?lang=en


We apologize for the inconvenience and thank you in advance for your appreciation and understanding.


Notice from the South Korean postal service (Updated on 2020/3/3)

The designated postal operator of South Korea has informed us that mail delivery in the following area will be 

temporarily conducted Non-face-to-face delivery.


Japan Post Information Page:

https://www.post.japanpost.jp/int/information/2020/0303_02_en.html


Affected area:

Daegu


We will update you further once we have received more information regarding this issue. 

We are afraid that if you have an urgent package for the delivery to the area above, please kinldy contact the local post directly. 


We apologize for the inconvenience and thank you in advance for your appreciation and understanding.

The ZOZOTOWN website will be undergoing maintenance

Thank you for using Buyee.


The ZOZOTOWN website will be undergoing maintenance from 2:00 AM to 7:00 AM on Wednesday February 19th (JST).


During the above mentioned period, customers will not be able to search items/check the item details, also it is unable to order items from Buyee as well as ZOZOTOWN.


We apologize for the inconvenience.


Thank you in advance for your understanding and cooperation.

[Resolved] Regarding Buyee payment system error

Thank you for using Buyee.


During the following time slot below, a system error had occurred in which the order process could not be performed normally with Buyee's payment system.

Thursday, February 6, 2020 17:00  (JST) - Friday,  February 7, 2020 18:07 (JST).


We have confirmed that credit cards and PayPal accounts have been charged and payments with Buyee points have been completed despite the fact that no orders have been placed.

We have already cancelled these transactions and refund accordingly to the credit cards, PayPal accounts and return the Buyee points.


We sincerely apologize for the inconvenience caused this time.

Your understanding is truly appreciated. 


If you have any questions or concerns, please contact our customer support.

Contact:https://buyee.jp/help/yahoo/guide/inquiries?lang=en

About orders including face masks

Thank you for using Buyee.


Due to the recent outbreak of the Coronavirus, stores throughout Japan are dealing with a shortage of stock regarding face masks.

Therefore, customers of Buyee might not be able to buy masks, or might have orders canceled at a later date, even if the order initially was processed successfully.

In addition, products that are currently out of stock or in the process of being back-ordered are expected not to be available for a longer period of time. We apologize for any inconvenience this may cause and thank you for your understanding.

The Yahoo! JAPAN Auction website will be undergoing maintenance.

From 1:00 am to 7:00 am on Tuesday January 21th 2020, Japan Standard Time, the Yahoo! JAPAN Auction website will be undergoing maintenance.


During the maintenance period, customers will be unable to bid on some of the items on Buyee, as well as on Yahoo Auction. Additionally, should you currently have bids on certain auctions, there is a chance that the price for some items will be displayed incorrectly until the maintenance period is over.

(Customers will be able to browse and search for items as usual)


If you have any questions concerning the maintenance of the site, please contact Buyee customer support.


support@buyee.jp

About package delivery during the Chinese New Year holiday (Friday, 24th Jan, 2020 - Thursday, 30th Jan, 2020)

During the Chinese New Year holiday (Friday, 24th Jan, 2020 - Thursday, 30th Jan, 2020),

delivery may be delayed in part of regions of Asia due to the operating hours of the shipping companies.

※The Chinese New Year period above might slightly differ from country to country.


Regarding 【Buyee Air Delivery】

Buyee Air Delivery will not be available as a shipping method during the period below since shipment will not be possible.

Monday, 20th Jan, 2020 - Tuesday, 28th Jan, 2020

The final accepted shipment before the Chinese New Year holiday via Buyee Air Delivery will be the ones processed and completed shipping procedure on "My Page" before  Sunday, 19th Jan, 2020.

After the Chinese New Year holiday, Buyee Air Delivery will restart from Wednesday, 29th Jan, 2020.


Regarding 【Chines customer support

Buyee customer support will operate during the holidays.

However, depending on the contents and type of the inquiry, the time of reply may be delayed.

We kindly ask for your understanding.

Contact us

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 1:00 AM to 6:00 AM on Thursday January 9th (JST).


During the maintenance period, customers will be unable to access Buyee website.


also, your session is unlocked.If you are logged in, you may be log out

Please try to log in again at this time


We apologize for inconvenience and thank you for your understanding.

About warehouse works and shipping during New Year's Holidays

The cutoff date for the following services within 2019 is as below.

All times are listed in Japan Standard Time.


・Registration of packages to your [My Page]: 

Packages that arrived by Saturday December 28th, 2019. 


・International shipping(EMS, AIR, SAL, Seamail, DHL): 

Packages completed payment by Sunday December 29th, 2019.


・International shipping(UPS):

Packages completed payment by Thursday December 26th, 2019.


・International shipping(Buyee Air Delivery):

Packages completed payment by Friday December 27th, 2019.


・Japan Domestic shipping:

Packages completed payment by Saturday December 28th, 2019.


・Package Consolidation, Protective Packaging service and Photo Service:

Packages applied either services before Sunday December 29th, 2019.


*Please be noted that all application/arrival of packages after the above-mentioned date will be corresponded from Saturday January 4th, 2020.


Buyee customer support will operate as usual. If you have any question or concerns, please Contact us

*Depending on the contents of the inquiry, the time for reply may be delayed.

We kindly ask for your understanding.

[Resolved] Notice about login problem via Facebook

Thank you for using Buyee.


We apologize for the error that occurred on, 2019/11/28(Thu) 23:00 〜 2019/11/29(Fri) 2:00 (JST).


During the above mentioned period, due to the errors on Facebook, some of our customers who were using Buyee with a Facebook account could not log in.


However, the error has been resolved.


We apologize for the inconvenience and thank you for your cooperation.

Please contact Buyee Customer Support if you have any questions or concerns.


Contact us

[Resolved]Notice about the failure to display the item images properly on Buyee's Rakuten site

Thank you for using Buyee.


We apologize for the error that occurred on, 2019/10/30 (Wed) 12:50 ~2019/10/30(Wed)  18:54 (JST).


During the above mentioned period, the item image on the Rakuten website of Buyee wasn't displaying properly. 

However, the error has been resolved.


We apologize for the inconvenience and thank you for your cooperation. Please contact Buyee Customer Support if you have any questions or concerns.

Contact us

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Thursday October 31st (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Regarding Buyee Shipping and Warehouse Request Delays Due to Typhoon Hagibis

Thank you for your continued support of Buyee.

We apologize that due to the affecting of Typhoon Hagibis in the East Japan on October 12, 2019 (JST), we assume that there might be some delay in shipment and requested work from Buyee warehouse.

In addition, some packages being shipped to the Buyee warehouse may also be delayed.


If you have any questions or issues, please contact the Buyee Customer Support.

Contact us


We apologize for the inconvenience, and thank you for your understanding.

Regards to the change of the Japanese consumption tax law

Thank you very much for using Buyee.


This is a notice in regards to the change of the Japanese consumption tax law. 

Effective from October 1, 2019, the Japanese consumption tax rate will be raised from 8% to 10%.

As a result, the new 10% tax rate will be applied from October 1, 2019 on products purchased through our service that are subject to consumption tax.


If you wish to purchase products at a consumption tax rate of 8%, please place an order with a sufficient margin of time.

* Even if you place an order by September 30, 2019, and the proxy purchase with our company is completed after October 1, 2019, the new consumption tax rate of 10% will be applied. Depending on the situation, it may take time to complete the proxy purchase after placing an order so please note that even if you have placed an order before the new tax rate is applied, we cannot guarantee that the purchase will be for the consumption tax rate of 8%.

Notice of payment procedure changes for customers using EU-issued credit cards

Thank you for your continued support of Buyee. 


As of September 2019, due to modifications with the Payment Services Directive 2 (PSD2), for applicable EU settlement service orders, the Strong Customer Authentication (SCA) is required. For more information, please refer to the link below:

Preparing for PSD2 SCA


Due to the changes mentioned above, when paying with the corresponding credit card, the payment will be completed after entering the one-time password at the time of settlement, or by entering the password registered at the time of the credit card issuance.


Please refer to the following link for more details regarding payment methods.

Guide to using EU issued credit cards


We sincerely apologize for the inconveniences caused but your understanding would be highly appreciated.


Please do not hesitate to contact the Buyee customer support if you have any other questions or concerns regarding the changes above.

Contact us

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 1:00 AM to 3:00 AM on Tuesday September 10th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

[Resolved] Notice regarding unable to register or make payment on Buyee page.

Thank you very much for using Buyee.


We apologize for the error that occurred on, 2019/8/27 (Tue) 15:14 ~2019/8/27(Tue)  16:00 (JST).


During the above mentioned period, customers may have experienced difficulties in registration for the credit card information and making payment.

However, the error is resolved now, therefore, we may ask for your assistance to access to our website to retry if there is still an problem or not.

Please kindly let us know if you are unable to register or make payment via credit card.


We sincerely apologize for the inconveniences caused but your understanding would be highly appreciated.


If you have any questions or concerns, please contact our customer support.

Contact:https://buyee.jp/help/yahoo/guide/inquiries?lang=en

[Resolved] Notice regarding access to Buyee's homepage

Thank you very much for using Buyee.


We apologize for the error that occurred on, 2019/8/23 (Friday) 13:00 ~2019/8/23(Friday 18:00 (JST).During the above mentioned period, customers may have experienced difficulties in accessing to the website or logging in.However, the error is resolved now, therefore, we may ask for your assistance to access to our website or log in again to comfirm if there is still an problem or not. Please kindly let us know if you are unable to access to our website or log in.We sincerely apologize for the inconveniences caused but your understanding would be highly appreciated.


If you have any questions or concerns, please contact our customer support.

Contact:https://buyee.jp/help/yahoo/guide/inquiries?lang=en


[Resolved] Notice regarding access error to Buyee website

Thank you for using Buyee.We apologize for the error that occurred on, 2019/8/21 (Wednesday) 21:50 〜 2019/8/21 (Wednesday)  23:20 (JST).During the above mentioned period, customers may have experienced difficulties in accessing to the website or logging in.However, the error is resolved now, therefore, we may ask for your assistance to access to our website or log in again to comfirm if there is still an problem or not. Please kindly let us know if you are unable to access to our website or log in.We sincerely apologize for the inconveniences caused but your understanding would be highly appreciated.

Regarding Buyee Shipping and Warehouse Request Delays Due to Typhoon Krosa

Thank you for your continued support of Buyee.  

We apologize that due to Typhoon Krosa that has hit Western Japan on August 15, 2019 (JST), there may be some delays in notifications of completion of shipment and shipment of packages from the Buyee warehouse.


If you have any questions or concerns, please contact our customer support.

Contact:https://buyee.jp/help/yahoo/guide/inquiries?lang=en


We apologize for the inconvenience, and thank you for your understanding.

Notice of change in handling of packages being sent to China

Regarding packages being delivered by EMS / AIR / SAL / to China, the international mailing condition chart has been partially revised on July 16, 2019. The packages classified as an accident handling package will be handled locally by the China Customs.


The packages that have been treated as an accident handled packages are as follows:

・ Refusal of acceptance

・ Required customs documents are not attached

・ Storage period has exceeded

・ Prohibited items included and cannot be delivered or returned


Please note that it will not be subject to compensation for damage for packages that have been disposed locally.


Kindly refer to the following Japan Post Notice for details of the revised content.


・ About changes for the international postal condition list

https://www.post.japanpost.jp/int/information/2019/0708_01.html


・ Delivery conditions

https://www.post.japanpost.jp/cgi-kokusai/country_hikaku.php?cid=41


If you have any questions or concerns, please contact our customer support.

Contact:https://buyee.jp/help/yahoo/guide/inquiries?lang=en


Thank you in advance for your cooperation and understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Monday July 29th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

The ZOZOTOWN website will be undergoing maintenance

Thank you for using Buyee.


The ZOZOTOWN website will be undergoing maintenance from 1:00 AM to 8:00 AM on Thursday July 11th (JST).


During the above mentioned period, customers will not be able to search items/check the item details, also it is unable to order items from Buyee as well as ZOZOTOWN.


We apologize for the inconvenience.

Thank you in advance for your understanding and cooperation.

[Resolved] Notification about "Paypal" not being displayed in the payment method selection when trying to ship packages

Thank you very much for using Buyee.


We apologize for the error that occurred on, 2019/7/2 (Tue) 12:35 - 20197/3 (Wed) 14:14 (JST)

The "Paypal" option was not displayed in the payment method selection when trying to ship packages out from your "My Page".


We are happy to notify you that this system error has been resolved now. If you wish to make a payment via "PayPal", please try the shipping procedure once again.


Please do not hesitate to contact us if you have any questions or concerns.


support@buyee.jp


We apologize for the inconvenience caused, and would like to thank you in advance for your understanding.

Delay of delivery of packages due to the influence of traffic regulations for the G20 Osaka Summit

Thank you very much for using Buyee.


During the G20 Osaka Summit,

there will be major traffic regulations implemented around Osaka City and around the airport for four days from;

Thursday, June 27/2019  to  Sunday, June 30/2019


We are afraid that your package may be delayed due to the impact of transportation disruption for international and domestic deliveries. Please note that packages mainly passing through Osaka may take more time than usual.


Thank you in advance for your understanding and we apologize for any inconveniences until the delay is resolved.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Thursday May 30th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Golden Week Holiday Notice from Buyee

During Golden Week, 4/27 (Sat) - 5/6 (Mon) all Buyee services will be available during the holiday period. 


Our customer support will be here to support you with your questions and concerns.

However, please be informed that due to the closure of banks and some shipping companies in Japan during the holiday period, transactions with the sellers and some of the shipping may be slightly delayed. 


Japan Post will be operating as usual during the holiday period, therfore, shipping via Japan Postal service including  EMS, Air, SAL, Sea mail will be running as usual.                                 


Unfortunately, shipping via DHL and UPS will be temporarily suspended during the periods below:

DHL - 4/27 (Sat) - 5/5 (Sun)  

UPS - 4/27 (Sat) - 5/6 (Mon)


In addition, customers who wish to deliver domestically may experience slight delays in the delivery for some large packages.                                                         


We apologize for the inconvenience, and your understanding is highly appreciated.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Tuesday April 9th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

[Resolved]Notice about login problem via Facebook

Thank you very much for using Buyee.


Due to the errors on Facebook, some of our customers who are using Buyee with a Facebook account cannot log in during the following time slot below.


2019/3/14 (Thu) 0:30 ~ 2019/3/15 (Fri) 01:24 (JST


We are happy to notify you that this system error has been resolved now. 


If you have any questions or concerns, please contact our customer support at: support@buyee.jp


Thank you in advance for your cooperation, and we apologize for any inconveniences caused.

[Resolved]Regarding offline message system failure.

Thank you for using Buyee.

We apologize for the issue that occurred on, 

2019/3/1 18:17 - 2019/3/5 17:00(JST)


Due to this issue, we have not been able to receive customers' inquiries through the offline message system.


We have started to work on fixing this issue though please send inquiries to us visiting below;

https://buyee.jp/help/yahoo/guide/inquiries?lang=en


We deeply apologize for the inconvenience caused, and we highly appreciate your understanding for this matter.

Please do not hesitate to contact us if you have any questions or concerns.


support@buyee.jp

[Resolved] Announcement concerning system error when placing bids

Thank you for using Buyee.


We apologize for the error that occurred on, 2019/1/27 (Sunday) 20:45 - 2019/1/28 (Monday) 00:55 (JST)

Due to this error, our customers where not able to place regular bids / snipe bids / buyout bids during the above times.

We are happy to notify you that this system error has been resolved now. 

We apologize for the inconvenience caused, and we highly appreciate your understanding for this matter.

Please do not hesitate to contact us if you have any questions or concerns.


support@buyee.jp

Notice of website maintenance

From 6 AM to 8 AM Japan time on  Janurary 16, Buyee will be undergoing site maintenance.

While we are undergoing site maintenance, you will be unable to use any of our services.


Also, during the period of time shown above, Buyee accounts that are logged on will have their sessions ended. Because of this, some users may find themselves suddenly logged out. In the event that this ocurrs to you, simply log in to your account again.


Sniper bid function will work as usual.


If you have any questions or concerns, please feel free to contact us at the email address below:


support@buyee.jp


We are very sorry for any inconvenience that this may cause you.

AKB48 GroupShop website will be undergoing maintenance

AKB48 GroupShop website will be undergoing maintenance from 0:00 AM to 6:00 AM on Wednesday December 26th 2018 (JST).


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on AKB48 GroupShop on Buyee as well.


We apologize for inconvenience and thank you for your understanding.

[Resolved]Regarding automatic notifications not being sent out for Yahoo! Auction.

Thank you for your continued support of Buyee. 


Yahoo! Auction is currently facing a system error regarding automatic notifications. 

Due to this error, some automatic notification mails and "Push notifications" for our customers using the Buyee application, are not being sent out. 


Until this error has been resolved, we kindly ask if you can check whether your bid is the highest by going to the "AUCTION" section on your "MY PAGE".


We apologize for the inconvenience caused and thank you in advance for your cooperation.


Please do not hesitate to contact us if you have any questions or concerns.

About warehouse works and shipping during New Year's Holidays

The cutoff date for the following services within 2018 is as below.
All times are listed in Japan Standard Time.
・Registration of packages to your [My Page]: 
Packages that arrived by Friday December 28th, 2018. 
・International shipping(EMS, AIR, SAL, Seamail, DHL): 
Packages completed payment by Friday December 28th, 2018.
・International shipping(UPS):
Packages completed payment by Thursday December 27th, 2018.
・Japan Domestic shipping:
Packages completed payment by Wednesday December 26th, 2018.
・Package Consolidation, Protective Packaging service and Photo Service:
Packages applied either services before Friday December 28th, 2018.
*Please be noted that all application/arrival of packages after the above-mentioned date will be corresponded from Friday January 4th, 2019.
Buyee customer support will operate as usual. If you have any question or concerns, please contact us.
[Contact Customers support team]
https://buyee.jp/help/yahoo/guide/inquiries?lang=en
*Depending on the contents of the inquiry, the time for reply may be delayed.
We kindly ask for your understanding.

[Resolved]Notice of mailing system maintenance

Thank you for using Buyee. 


There was an error occurring on our mailing system on the morning of Dec.5th, 2018(JST). 

We feel sorry that there was a delay on receiving and replying letters.


Now, the system finishes maintenance and the situation has solved.


We apologize for the inconvenience caused, and we highly appreciate your understanding.

AKB48 GroupShop website will be undergoing maintenance

AKB48 GroupShop website will be undergoing maintenance from 1:00 AM to 3:00 AM on Thursday November 29th 2018 (JST).


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on AKB48 GroupShop on Buyee as well.


We apologize for inconvenience and thank you for your understanding.

Notice Regarding Delays in Shipping Packages to Canada

On Nov 15th, Japan Post announced that due to strikes of Canada Post, Japan Post has temporarily suspended shipping process to Canada. 


Notice from Japan Post

https://www.post.japanpost.jp/int/information/2018/1115_02.html


As a result, there is a possibility of delays for Buyee packages delivered to Canada via the following methods:


EMS

Small packages (AIR, SAL)

International packages (AIR, SAL)


If you would like to request expedited delivery, please contact Buyee's Customer Support team.


We apologize for the inconvenience.  

Thank you for your understanding.

The ZOZOTOWN website will be undergoing maitenance

The ZOZOTOWN website will be undergoing maintenance from 2:00 AM to 6:00 AM on Wednesday November 14th (JST).


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on ZOZOTOWN on Buyee as well. 


We apologize for inconvenience and thank you for your understanding.

[Resolved]:Notice of payment system failure

Thank you very much for using Buyee.


On October 31, 2018 18:23 - 19:26 (JST), there was a system failure when trying to register the payment and also when trying to complete the payment.


We apologize for the inconvenience caused and we highly appreciate your understanding.


If you have any questions or issues, please do not hesitate to contact the Buyee Customer Support.


support@buyee.jp

About operating hours of Buyee online chat service

Our online chat service will be temporarily closed during the following period: October 18-21th.


However, we will be able to receive offline chat inquiries and emails as usual.

Please do not hesitate to contact us if you have any other questions or concerns.


We apologize for the inconvenience may have caused this time.

The ZOZOTOWN website will be undergoing maitenance

The ZOZOTOWN website will be undergoing maintenance from 4:00 AM to 6:00 AM on Wednesday October 10th (JST).


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on ZOZOTOWN on Buyee as well. 


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Thursday September 27th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Wednesday September 12th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Regarding Buyee Shipping and Warehouse Request Delays Due to Typhoon Jebi

Thank you for continued support of Buyee.  We apologize that due to the affecting of Typhoon Jebi in the West Japan, we assume that there might be some delay in shipment and requested work from Buyee warehouse.


In addition, some packages being shipped to the Buyee warehouse may also be delayed.


If you have any questions or issues,

please contact the Buyee Customer Support team. support@buyee.jp


We apologize for the inconvenience, and thank you for your understanding.

[Resolved] Unable to Login with Facebook Account

During the time blow, facebook login and new member registration with facebook account were not available due to the system error.


10:00 - 20:30 on August 30, 2018


Currently, the above error has already been resolved and you are able to use those functions.


We sincerely apologize for your inconvenience we caused and ask for your kind understanding. 

AKB48 GroupShop website will be undergoing maintenance

AKB48 GroupShop website will be undergoing maintenance from 2:05 PM to 4:05 PM on Thursday August 30th 2018 (JST)


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on AKB48 GroupShop on Buyee as well. 


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:00 AM to 8:30 AM on Thursday July 24th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Regarding Buyee Shipping Delays Due to the heavy rain

Thank you for continued support of Buyee.


We apologize but due to the heavy rain around the Osaka area from July 5th 2018, we suspect that there might be a delay in shipment from Buyee warehouse. 


In addition, some packages being shipped to the Buyee warehouse may be delayed.


If you have any questions or issues,

please contact the Buyee Customer Support team.


support@buyee.jp


We apologize for the inconvenience, and thank you for your understanding.

AKB48 GroupShop website will be undergoing maintenance

AKB48 GroupShop website will be undergoing maintenance from 5:00 AM to 6:00 AM on Monday 2nd 2018 (JST)


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on AKB48 GroupShop on Buyee as well. 


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 0:00 AM to 2:00 AM on Sunday July 1st (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Notice Regarding Delays in Shipping Packages to Sri Lanka

On June 22nd, the Japan Post stated that due to the Sri Lanka Post worker strike, packages delivered to and within the country may be considerably delayed.


Notice from Japan Post

http://www.post.japanpost.jp/int/information/2018/0622_01.html


As a result, there is a possibility of delays for Buyee packages delivered to Sri Lanka via the following methods:


EMS

Small packages (AIR, SAL)

International packages (AIR, SAL)


If you would like to request expedited delivery, please contact Buyee's Customer Support team.


We apologize for the inconvenience.  

Thank you for your understanding.

Regarding Buyee Shipping Delays Due to the Osaka Earthquake

Thank you for continued support of Buyee.


On June 18th, 2018, there was a major earthquake in the Osaka Prefecture of Japan.


Due to the earthquake, some packages set to ship internationally will be delayed a day.

In addition, some packages being shipped to the Buyee warehouse may be delayed.


If you have any questions or issues,

please contact the Buyee Customer Support team.


support@buyee.jp


We apologize for the inconvenience, and thank you for your understanding.

[Resolved] Orders awaiting for arrival did not display properly

May 31, 2018  7:00-18:10 approx. (JST)


During the above period, we have experienced a system error involving orders not displaying on [My Page] > [Package Information] > [Awaiting Arrival].


Currently, the above error has already been resolved and you are able to confirm your orders on [My Page].


We sincerely apologize for any inconveniences we may have caused.


Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:30 AM to 8:30 AM on Wednesday May 30th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

AKB48 GroupShop website will be undergoing maintenance

AKB48 GroupShop website will be undergoing maintenance from 1:00 PM to 3:00 AM on Tuesday 1st 2018 (JST)


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on AKB48 GroupShop on Buyee as well. 


We apologize for inconvenience and thank you for your understanding.

Holiday (Golden Week) Notice of Buyee

All regular services will be available at Buyee during the holiday period. 


However, please be informed that due to closure of banks and some shipping companies in Japan during the holiday period, transactions with sellers and shipping may be delayed. 


JP Post will operate normally during the holiday period, therfore, shipping via JP Postal service including  EMS, Air (small), SAL (small), Sea mail will be carried out consistently.                                 


Shipping via DHL and UPS will be temporarily suspended on April 30th (Mon) and from May 3rd (Thu)  to May 6th (Sun).                                                             


We apologize for the inconvenience, and your understanding is greatly appreciated.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:30 AM to 8:30 AM on Thursday April 19th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:00 AM to 9:00 AM on Thursday April 5th(JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Notice regarding changes to the DHL shipping fee

The DHL international shipping fee will be changed starting from April 2nd, 2018 at 10 AM JST.

Compared to the current fee that will be utilized until April 1st, 2018, the new fee will be about 5% higher.


If you have any questions regarding this change, please contact the Buyee Customer Support team.


Buyee Customer Support

support@buyee.jp


Thank you for your understanding.

Regarding the delivery of alcoholic beverages

Since Japan Post has announced that they would no longer deliver alcoholic beverages above 24% ABV, future Buyee packages containing such beverages will be shipped by DHL instead.

* Please check the DHL delivery fee here.

E.g. Whiskey, brandy, shochu etc.


Please rest assured that you can continue to purchase alcoholic beverages on Buyee.


However, the countries below may have restrictions for delivery regardless of the alcoholic content.


・DHL only (all alcoholic beverages below 60% ABV)


Austria

Finland

France

Sweden


・Alcohol below 24% ABV can only be shipped via Japan Post (Alcohol above 24% ABV cannot be shipped overseas)


Belgium

Germany

Luxembourg

Vietnam


However, since the countries below prohibit the import of alcoholic beverages, customers may need to send alcohol beverages domestically within Japan.


Argentina

Belarus

Brazil

Brunei

Cambodia

Canada

Guam

India

Italy

Philippines

Russia

Saudi Arabia

United States of America


If you have any questions, please contact Buyee Customer Support.


We apologize for the inconvenience due to this change and thank you for your understanding.

[Resolved] Unable to Access MyPage

During the time below, access errors occurred on My Page and other related pages. 


2018 March 18th 9 PM to March 19th 10:50 AM (JST). 


Currently, My Page can be used as usual.


We sincerely apologize for any caused inconvenience.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:30 AM to 9:00 AM on Tuesday March 20th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

AKB48 GroupShop website will be undergoing maintenance

AKB48 GroupShop website will be undergoing maintenance from 0:00 AM to 3:00 AM on Thursday March 15th 2018 (JST)


During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on AKB48 GroupShop on Buyee as well. 


We apologize for inconvenience and thank you for your understanding.

[New optional service] Photo Service

From 9 AM on Thursday 22nd February (JST), new optional "Photo Service" will be available and you can order photos of items/packages which are stored at Buyee warehouse.

It will cost 300 yen per package.


If you have any concerns or questions, please feel free to contact our customer support.

Buyee Customer support

support@buyee.jp

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 6:30 AM to 8:30 AM on Thursday February 22nd (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

About package delivery during Chinese New Year holiday (Thursday, 15th Feb, 2018 - Wednesday, 21th Feb, 2018)

During Chinese New Year holiday (Thursday, 15th Feb, 2018- Wednesday, 21th Feb, 2018), delivery may be delayed in part of regions of Asia due to the operating hour of the shipping companies.


※The Chinese New Year period above might slightly differ from country to country.

※Packages via Convenience Store Pickup Service (offered only in Taiwan) may delay as well.


For packages delivered during the Chinese New Year Holiday, customers can check their delivery status with tracking number on each shipping company's website.


Buyee customer support will operate during the holidays. 

However, depending on the contents and order of the inquiry, the time for reply may be delayed. We kindly ask for your understanding.


If you have any question or concerns, please contact us.

[Customers support team]

About New Year's Holidays

The cutoff date for the following services within 2017 is as below.

All times are listed in Japan Standard Time.


・Registration of packages to your [My Page]: 

Packages that arrived by Friday December 29th, 2017. 


・International shipping(EMS, AIR, SAL, Seamail, DHL): 

Packages completed payment by Friday December 29th, 2017.


・International shipping(UPS):

Packages completed payment by Thursday December 28th, 2017.


・Package Consolidation and Protective Packaging service:

Packages applied either services before Friday December 29th, 2017.


*Please be noted that all application/arrival of packages after the above-mentioned date will be corresponded from Thursday January 4th, 2018.


Buyee customer support will operate as usual. If you have any question or concerns, please contact us.


[Customers support team]

support@buyee.jp


*Depending on the contents of the inquiry, the time for reply may be delayed.

We kindly ask for your understanding.

Notice of delay shipping and suspension acceptance for packages shipping via SAL to certain regions

Japan Post publicly announced on Dec 15, 2017 that there is a shipping delay and acceptance suspension for SAL/ SAL small package to the regions below.


Japan Post Notice

https://www.post.japanpost.jp/int/information/2017/1215_01.html


*Countries which currently suspend acceptance of SAL/ SAL registered small package:

France

Netherlands

Spain

Ukraine


SAL/ SAL registered small package to the above indicated countries will be available again once JP post announce their resumption.


*Countries in which delivery delay arise:

Greece

Czech

Brazil

Peru


For customers who wish to receive their packages sooner, we strongly recommend you use EMS for shipping.


In addition, if you have any inquiries for packages which have already been shipped via SAL, please kindly contact our customer support team.


We apologize for the inconveniences and would appreciate for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:00 AM to 8:00 AM on Wednesday November 8th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

[Resolved] Notification of Buyee System Malfunction concerning incorrect indication of [Auction Information]

We are writing to inform and apologize for the Buyee system error concerning your [Ongoing Bids].


During the time listed below, [Time Remaining] of your [Ongoing Bids] on your [My page] had been incorrectly indicated as "Auction Ended".


Oct 30, 2017 18:00 - Oct 31, 2017 21:00 (approximately, JST)


We sincerely apologize for the inconveniences this system error may have caused.


The problem has been fixed at this moment.

Please kindly log in your [My Page] to confirm the correct status of [Auction Information].

Resumption of packages shipping to Mexico

Regarding the temporary suspension of package delivery to Mexico due to the impact of earthquakes, Japan Post has issued an notification that the delivery service to Mexico has been resumed on 1st October, 2017.


Therefore, the shipment of packages from Buyee to Mexico via Japan Post will also be resumed. 

If you are shipping your package to Mexico, please log in to your My Page and arrange for the shipping and payment.


However, since the retained packages will be processed in priority, it is expected that there will be delay of delivery. 

We apologize for the inconvenience caused and would appreciate for your understanding.


Please do not hesitate to contact us if you have any other questions or concerns.


Our thoughts and prayers are with the people affected by the earthquake.


Temporary Postponement of Delivery to Mexico Notification

Japan Post publicly announced that the earthquake occurred in Mexico has suspended postal operations in the country from September 21th, 2017.

Therefore, international shipments from Japan to Mexico has been temporarily suspended.


■Japan Post Notification

http://www.post.japanpost.jp/int/information/2017/0921_01_en.html


Consequently, Buyee will stop shipping packages to Mexico until receiving further information about the resumption delivery from Japan Post.


Please rest assured that the storage period will not be calculated during this time and you will not be charged for any package extension fees.


If you have any other inquiries, please kindly contact the Buyee Customer Support Team.


Our thoughts and prayers are with the people affected by the earthquake.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:00 AM to 9:00 AM on Wednesday September 20th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 3:00 AM to 6:00 AM on Tuesday July 25th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

[Resolved] Unable to Access ZOZOTOWN Service

During the time below, access errors occurred on ZOZOTOWN related pages. 


2017 June 14th 6:13 am to June 15th 8:30 am (JST). 


Currently, ZOZOTOWN can be used as usual.


We sincerely apologize for any caused inconvenience.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 2:00 AM to 7:00 AM on Thursday May 25th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Holiday (Golden Week) Notice of Buyee

All regular services will be available at Buyee during the holiday period. However, inquiries from customers may take a longer time to be responded by customer support staff. Please also be informed that due to closure of banks and some shipping companies in Japan during the holiday period, transactions with sellers and shipping may be delayed as well. 


JP Post will operate normally during the holiday period, therfore, shipping via JP Postal service including  EMS, Air (small), SAL (small), Sea mail will be carried out consistently.                                 


Shipping via DHL (Hong Kong and Macau only) will be temporarily suspended from May 3 (Wed.,), to May 5 (Fri,).                                                             

Shipping via UPS will be temporarily suspended from May 3 (Wed.,), to May 7 (Sun,).                              

We apologize for the inconvenience, and your understanding is greatly appreciated.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 9:00 AM to 10:00 AM on Thursday April 20th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

Price change to Japan domestic delivery service

Our current rates of Japan domestic shipping are only available for shipping payments made BY 10 AM on Apr 20, 2017 (Japan Time). For the packages whose shipping payment will be arranged after the above time, new Japan domestic delivery fee will be charged as follows.


■ New Japanese domestic delivery charges


· Domestic delivery cost (changes depending on the weight)

Kanto · Tokai · Hokuriku · Shin Etsu · South Tohoku: 756 yen ~ 5,886 yen

Kansai · North Tohoku: 864 yen ~ 5,994 yen

Chugoku: 972 yen ~ 6,102 yen

Shikoku: 1,080 yen ~ 6,210 yen

South Kyushu, Kitakyushu, Hokkaido: 1,188 yen ~ 6,318 yen

Okinawa: 2,658 yen ~ 7,788 yen


In addition to the above domestic delivery fee, a 500-yen domestic delivery service fee will be charged. 


If you have any questions about this change to the domestic shipping cost, please contact Buyee Customer Support.


【Contact: Buyee Customer Support】

Support@buyee.jp


We are sorry for the inconvenience and thank for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 8:00 AM to 9:00 AM on Friday March 31th (JST).


During the maintenance period, customers will be unable to access Buyee website.


We apologize for inconvenience and thank you for your understanding.

[Resolved] Notice regarding access error to Buyee website

The Buyee system has experienced an error in the following period:


Mar 18, 2017 22:00 - Mar 19, 2017 01:00 JST approx.

Mar 19, 2017 22:00 - Mar 20, 2017 01:00 JST approx.


During the above mentioned period, customers may have experienced difficulties in accessing to the website or logging in.


We sincerely apologize for the inconveniences caused.


Furthermore, customer's auctions which have ended during this period may have experienced a delay in the winning auction notification despite having successfully winning the auction.


For the precise auction information, please refer to [My Page]→[Auction Information].


We are deeply sorry for the inconvenience this may have caused you.

About international shipping of Nintendo Switch

If you buy a Nintendo Switch through Buyee and ship it internationally, 

there is a possibility that the number of lithium batteries exceeds the amount regulated by courier companies.

In that case, we are able to adjust the number of batteries (to 2 batteries per package) by dividing the package into multiple boxes.


#If you would like to ship the package domestically, please contact our customer support team immediately after winning the auction or placing your order.


support@buyee.jp


For your information, Nintendo Switch itself and its accessories contains the following lithium batteries:



[No. of lithium battery]


Nintendo Swith: 3 Lithium batteries in total (body 1 battery, Joy-Con 2 batteries for a pair)


*Accessories

Joy-Con 1 set: 2 Lithium batteries

Pro controller: 1 Lithium battery

Joy-Con Charger Grip: 1 Lithium battery



If the product is separated into a couple of boxes, please proceed shipping process for each package.


We apologize for inconveniences and thank you for your understanding.

Regarding the international delivery of packages with contents over 200,000 yen value

From April 1st, 2017, a customs clearance fee will be charged by Japan Post for packages that exceed 200,000 yen in total value, when using the postal service provided by Japan Post.


For this reason, Buyee will charge a customs clearance commission fee for packages which total value of contents exceeds 200,000 yen.

This change applies to packages which shipping process is completed after March 31st, 2017 9AM (Japan Standard Time).


Customs clearance commission fee: 2,800 yen / shipment (only for packages of which total content amount exceeds 200,000 yen)

Applicable international delivery methods: EMS (Japan Post International Speed ​Post)

AIR (Japan Post Air Mail) - International Parcel

AIR (Japan Post Air Mail) - Small package / with registered mail

SAL (Japan Post Economy Air Mail) - International Parcel

SAL (Japan Post Economy Air Mail) - Small package / with registered mail

Japan Postal Seamail


In the case the package cannot clear exporting customs, and the package is returned to Buyee warehouse, the customs clearance commission fee will be refunded.


If you have any questions about this change, please contact Buyee Customer Support.


support@buyee.jp


We apologize for the inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:00 AM to 10:00 AM on Friday February 24th (JST).


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

About package delivery during Chinese New Year holiday (Friday, 27th Jan, 2017 - Thursday, 2nd Feb, 2017)

During Chinese New Year holiday (Friday, 27th Jan, 2017 - Thursday, 2nd Feb, 2017), there maybe delivery delays due to shipping companies holiday. 

#The time period above might slightly differ from country to country.

#Packages via Convenience Store Pickup Service (offered only for Taiwan) may delay as well.


The delivery status can be checked with tracking number on each shipping companies' website.


We apologize to anyone who experiences a delay and appreciate your understanding.

Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:00 AM to 7:30 AM on Wednesday December 21st (JST).


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

New regulations for shipping lithium batteries

Effective January 1st, 2017, due to the change of UPS air transportation requirements, we can no longer ship out lithium batteries internationally (domestic delivery within Japan is not subject to this change).

* Devices with built-in lithium batteries or in which batteries could be inserted (such as PCs and cameras) can still be shipped.


If you have lithium battery items stored in the warehouse, please proceed the shipment on your [My Page] before December 29th, 2016 (Japan time). Otherwise, we will not be able to ship out such packages internationally (Considering that situations, such as the package may be returned, could happen, please ship out your packages as soon as possible).


In addition, Buyee auction and shopping services that assist customers in purchasing lithium batteries will be regulated. In some cases, customers may need to discard part of the items from a package to qualify for international shipping.

Items include but not limited to: lithium ion rechargeable batteries, portable batteries, battery packs for camera, etc.


If you have any question about shipping lithium batteries, please contact Buyee customer support.


Support@buyee.jp


We appreciate your understanding.

About our New Year's schedule

[New Year's Holiday Period]

December 30, 2016 to January 3, 2017 (Japan time)


The final business day for our operations this year depends on the service.

Package operation and inquires received during the holiday period will be handled after January 4th, 2017.

However, due to backlog caused by the holiday period, our operations (shipping, answering inquiries, etc.) might be handled slower than usual. Thank you for your understanding.

Please check the detailed information below. All times are listed in Japan Standard Time.


[Details of Service]


* Receiving Packages

Our warehouse will receive packages until December 30th (Friday). 

"Packages that arrive by December 29th (Thursday) will be registered before the New Year to your My Page. 

Packages that arrive on December 30th (Friday) will be registered after January 4th (Wednesday) to your My Page."


* International Shipping

EMS/Air/SAL/Seamail/UPS: Packages that have been paid by December 29th (Thursday) will be handed over to the delivery company for shipment within 2016. 

DHL: Packages that have been paid by December 28th (Wednesday) will be handed over to the delivery company for shipment within 2016.


Packages paid after the previously mentioned dates will be handled after January 4th (Wednesday).

*Please note that the New Year operating times for customs and postal delivery vary for each country. There is a possibility, that for packages shipped late 2016, the package arrival is delayed until the beginning of the New Year. Please check your local information for more details.


* Please notice, that the storage extension fee will be calculated normally during the holiday period. We recommend to make the payment for your package early.


* Package Consolidation & Protective Packaging

Package consolidation and/or protective packaging applied by December 29th (Thursday), will be finished within 2016. 

If you apply for package consolidation and/or protective packaging after that date, it will be handled after January 4th (Wednesday).


* Customer Support

All inquiries arrived before 17:00 on December 28th (Wednesday) will be answered before the end of the year. 

Inquiries that arrive after that will be handled in order after January 4th (Wednesday).


Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 7:00 AM to 7:30 AM on Thursday November 24st (JST)


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

Announcement of  the cancellation of shipping services to Mexico.

Announced by Japan Post, seamail shipping services will no longer be provided to international parcels being shipped to Mexico, starting from December 1st, 2016 [JST].


Therefore, users of Buyee will not be able to ship out packages using seamail to Mexico after November 29th, 2016.

If you have any package that you wish to ship via seamail, please arrange the shipping and payment as soon as possible.


We apologize for any caused inconvenience, and your understanding will be greatly appreciated.

[Resolved] Unable to Access AKB48 Group Shop Service

During the time below, access errors occurred on AKB48 Group Shop related pages. 


6:13 to 10:30 on Friday November 11th (JST). 


Currently, AKB48 Group Shop Service can be used as usual.


We sincerely apologize for any caused inconvenience.


Buyee website will be undergoing maitenance

Buyee website will be undergoing maintenance from 3:00 AM to 6:00 AM on Tuesday November 1st (JST). 


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance.

Buyee website will be undergoing maintenance from 3:00 AM to 6:00 AM on Tuesday October 25th (JST). 


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

【Important Notice】The package storage period will be changed for all packages.

The package storage period will be changed for all packages that arrive to our warehouse after 1st of November, 2016.


If the shipment for a package is arranged within the first 30 days from the date the package arrives at our warehouse, there will not be any storage fees charged as until now.


However, if the shipment is arranged after 31 to 90 days from the arrival date of the package, an storage extension fee will be charged depending on the total weight of your package for every day the package is at our warehouse.


※Package Consolidation, Protective Packing Service, and other warehouse work are not counted towards the storage period during the procedure.



■Regarding the storage extension fee charged after 31 days from the package arrival date


The following storage extension fee will be charged for every day the package is at our warehouse, depending on the weight of the package.


Up to 10kg: 100JPY

10.1kg-20kg: 200JPY

More than 20.1kg: 300JPY


If the package is applied for Package Consolidation, the storage extension fee will be charged based on the total weight after the package is consolidated.



■Regarding packages that arrived between September 1st and October 31st to our warehouse


For packages that arrived to our warehouse between September 1st and October 31st, we will set the package arrival date as November 1st, 2016.


The new storage period will be counted from this date. If any packages are stored in our warehouse for more than 31 days, the previously mentioned storage extension fee will be charged depending on the storage days.


※Package Consolidation, Protective Packing Service, and other warehouse work are not counted towards the storage period during the procedure.


Please do not hesitate to contact us if you have any question or concerns regarding this matter. 

Thank you for your kind understanding and cooperation.

Buyee website will be undergoing maitenance.

Buyee website will be undergoing maintenance from 5:00 AM to 7:00 AM on Tuesday August 9th (JST). 


During the maintenance period, customers will be unable to access Buyee website.

Further, customers cannot place sniper bids for auctions which end the maintenance period.


We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maitenance.

Buyee website will be undergoing maintenance from 2:30 AM to 5:30 AM on Tuesday July 5th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

[Resolved] Unable to Access Yahoo! Auctions and Yahoo! Shopping Service

During the time below, access errors occurred on Yahoo! Japan Auctions and Yahoo! Japan Shopping related pages.

15:30 to 17:00 on Monday June 27th (JST).

This problem is due to the instability on Yahoo! Japan’s server.

Report from Yahoo! Japan (Japanese)
http://topic.auctions.yahoo.co.jp/notice/troubleRepo/post_1964/

We are sorry for your inconvenience.

Buyee website will be undergoing maitenance.

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Thursday June 16th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

[Resolved] Notification of Buyee System Malfunction

During the time listed below, Buyee faced a systematic problem.

20:00 - 22:00 (approximately, JST) on 2016 June 12

This has affected Buyee’s systematic functions including placing bids, closing bid procedure and website browsing.

We deeply apologize for your inconvenience we caused.

For some auctions ended in this period, even though there is a delay on notification of the close of the auction, you may still win the auction.

Please check the exact status of your auction from your ‘my page’.

Again, we sincerely apologize for the inconvenience we caused and ask for your kind understanding.

Mail System Failure Status

We experienced a mail system failure today, 16:49 - 20:56 (JST) on 2016 June 10. The problem has been fixed and our system is now running properly.

- Inquiries and Emails -

There is a chance emails sent to support@buyee.jp, as well as inquiries submitted through our Inquiry Form, may have not reached us.

If you have sent us any emails or inquiries during the system failure, please kindly contact us again.

We apologize for this disruption and the troubles this may cause you.

Buyee website will be undergoing maitenance.

Buyee website will be undergoing maintenance from 7:00 AM to 8:00 AM on Wednesday June 1st (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

Price increase for shipping by International Courier (EMS), as well as Sea mail to East Asia.

Price increase for shipping by International Courier (EMS), as well as Sea mail to East Asia.

Japan Post has announced that there will be an increase in fees for shipping by International Courier (EMS), as well as Sea mail International Parcel to East Asia.

Our current rate for international shipping fees are only available for the international shipping payments made BY 8 AM on May 31st, 2016 (Japan Time). In light of this price increase, we recommend that customers purchase any items they are interested in quickly.

The shipping fees to the following delivery areas will increase as follows.

■Price increases for International Courier (EMS)

First Zone (Asia) : 300 yen (300g weight range : 500 yen)
Second Zone (North America, Middle and Near East, Oceania) : 500 yen (300g weight range : 800 yen)
Second Zone (Europe) : 400 yen(300g weight range : 700 yen)
Third Zone (South America, Africa) : 300 yen(300g weight range : 700 yen)

■Price increases for Sea mail International Parcel

First Zone (East Asia) :100yen~1,550 yen (depending on package weight)

■Please note:

・Package Consolidation and Protective Packaging: Customers should be aware that because of the packaging process it can take extra time. Please be sure to allow enough time for packaging when requesting these services.
※Please note that some items may take extra care to package or that problems may arise when combining packages. Because of this, some items may take additional time.

・International Parcel and Registered Small Package(AIR,SAL, and Sea mail): The shipping methods have specific size limits in place. Because of these limits, it may be necessary to ship your package using EMS or another shipping method. When this happens, it can take additional time before your item can be shipped from the Buyee warehouse.

If there is anything you would like to inquire about the upcoming price change, please contact Buyee customer support.

【Buyee Customer Support】
support@buyee.jp

We apologize sincerely for the inconvenience that this price increase will cause.
We kindly ask for your understanding.

Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 6:00 AM to 8:00 AM on Tuesday April 26th, 2016 (JST).

During the maintenance period, customers will be unable to access Buyee website.

Also, e-mails listed below will not be sent during this period.


- e-mails to notify a successful bid

- e-mails to notify a removal of a bid

- e-mails to notify a removal of an auction

- e-mails to notify an outbid


Those emails will be sent after the maintenance ends.
Also, auctions and sniper bids will function as usual during this period.

We apologize for your inconvenience and thank you for your understanding.

Possible delay of the delivery due to the earthquakes in Kumamoto

Thank you for your continued support on our service Buyee.

On April 14 (Japanese Time), a series of earthquake rocked around Kumamoto prefecture, Japan.

Due to this earthquake, Japanese logistics companies announced that there might be delays on their delivery. Therefore, domestic delivery from stores and sellers to Buyee’s warehouse may possibly late.

Currently, we do not experience any delay or problem on our warehouse operations including international shipment, package consolidation and package consolidation, due to this earthquake.

If you have any inquiries of the influence of this earthquake on Buyee, please feel free to contact our customer service.

support@buyee.jp

Thank you very much for your cooperation and understanding.

Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 3:30 AM to 6:30 AM on Monday March 28th, 2016 (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

Notification of shipping parcels to Belgium

Due to a series of explosions and terrorist attacks occurred in the capital of Belgium,
Brussels, all air traffic has been suspended. Up till now, the parcels are not able to being sent into Belgium.

In addition, there are heavy disruptions and delays can be expected for parcels that are on the way to Belgium.

We are sorry for the inconvenience this may cause and appreciate your understanding.

Apology regarding errors on our bidding system

During the time below, due to the systematic error, some bids were not processed successfully.

8:30 - 18:40 on March 5 (JST)

■ Error on Bidding

Regarding the bids placed during the time above, please see the detailed information from "Auction Information" on your "my page".
If bidding amount is displayed as 0 yen, probably bid is not places successfully.
Please, bid the same auction again.

■ Error on Sniper Bids

Sniper bids, which supposed to place during the time above may not place successfully.

We deeply apologize for you inconvenience we caused.

【Rescheduled】Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 3:00 AM to 7:00 AM on Tuesday February 16th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maintenance from 3:00 AM to 7:00 AM on Thursday February 11th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

We kindly ask our customers to re-register their credit card information.

Thank you for your continued support and love of Buyee.
As we are renewing our payment system, we kindly ask our customers to re-register their credit card information.
Please note that until you register them, you can not bid on or shop for items, nor can we ship them to you.

Register your credit card information here.

Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 3:00 AM to 5:00 AM on Tuesday January 19th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

About our New Year's schedule

[New Year's Holiday Period]
December 31, 2015 to January 3, 2016 (Japan time)

The final business day for our operations this year depends on the service.
Any packages or inquires that arrive during the holiday will be handled after the start of business on January 4th, 2016.
However, due to backlog, our operations (shipping, answering inquiries, etc.) will be slower than usual. Thank you for your understanding.
Please check the information below. All times are listed in Japan time.

[Details of Service]
*Receiving Packages
Our warehouse will accept packages up through December 30th. Any packages that arrive by 29th will be registered before the New Year. Any packages that arrive on December 30th or afterwards will not be registered until after January 4th.

*International Shipping
Packages that have been paid forshipping and handling charge on December 29th will be given to EMS/UPS before the New Year. Packages paid for after that time will be handled after January 4th.
*Please note that the New Year operating times for Customs, and postal delivery vary from country to country. Please check your local information for more details.


*Customer Support
All inquiries that arrive before 17:00 on December 29th will be answered before the end of the year. Inquiries that arrive after that will be handled after January 4th.

Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 7:00 AM to 9:00 AM on Tuesday December 15th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place sniper bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

The Yahoo Auction website will be undergoing maintenance.

The Yahoo Auction website will be undergoing maintenance from 10:00 PM on Tuesday December 1st to 8:00 AM on Wednesday 2nd December 2015 (JST).

During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on Yahoo! Shopping on Buyee as well.

We apologize for inconvenience and thank you for your understanding.

Buyee website will be under maintenance.

Buyee website will be under maintenance from 3:00 AM to 7:00 AM on Thursday November 26th (JST).

During the maintenance period, customers will not be able to access to any service on Buyee.

We apologize for inconvenience and thank you for your understanding.

Buyee Service Fee Campaign is starting now!!

Thank you for your continued support and love of Buyee.
As our way of saying thank you, we are offering "Buyee Service Fee" Campaign now,
The BIGGEST campaign of Buyee ever!!
You don't want to miss it. Search your desired item now♪

■Campaign period
Fri. Nov. 20th, 2015 12:00 - Tue. Dec. 15th, 2015 7:00 (JST)
※Please note that it is a time limited campaign, which might terminate at any time without prior notification.

■Promotion details
Special Rates for Buyee Service Fee during the campaign

[ Shopping ]
For items over 5,000 yen, Buyee Service Fee is 10% ⇒ 0% of the Item Price (During the Campaign)
For items less than 5,000yen, Buyee Service Fee is 500 yen ⇒ 0 yen (During the Campaign)
Payment fee is 200yen⇒0yen

[ Auction ]
For items over 5,000 yen, Buyee Service Fee is 10% ⇒ 5% of the Item Price (During the Campaign)
For items less than 5,000yen, Buyee Service Fee is 500 yen ⇒ 250 yen (During the Campaign)
Payment fee is 200yen

※Shopping includes amazon, rakuten, ZOZO, Y!Shopping, and AKB48 Group shop
※Buyee Service Fee, Payment Fee will be discounted automatically at payment.

【Rescheduled】Buyee website will be undergoing maintenance.

Buyee website will be undergoing maintenance from 10:00 PM on Monday October 26th to 7:00 AM on Tuesday October 27th (JST).

During the maintenance period, customers will be unable to access partial/all functions on Buyee depending on time.
・From 10:00 PM on Monday October 26th to the end of the maintenance, Yahoo!Shopping cannot be browsed.
・From 4:00 AM on Tuesday October 27th to the end of the maintenance, all functions on Buyee cannot be accessed.
*Customers cannot place snipe bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

Buyee website will be undergoing maintenance from 3:00 AM to 6:00 AM on Tuesday October 27th (JST).

During the maintenance period, customers will be unable to access Buyee website.
Further, customers cannot place snipe bids for auctions which end the maintenance period.

We apologize for inconvenience and thank you for your understanding.

The Yahoo Auction website will be undergoing maintenance.

The Yahoo Auction website will be undergoing maintenance from 1:00 AM to 6:00 AM on Thursday October 8th (JST).

During the maintenance period, customers will be unable to use the following functions on Buyee:

・Item details page
・Item Search
・Bid
・Snipe Bid
・Unable to see Item details page on watchlist, Editing watchlist, Cancellation of snipe bid

If the ending time is set during the maintenance, it will be automatically extended.
The automatic extension will be 6 hours from the original ending time.

The snipe bid for the item which is ending during the maintenance will be extended and the bidding will be extended accordingly.

We apologize for inconvenience and thank you for your understanding.

The Yahoo Auction website will be undergoing maintenance.

The Yahoo Auction website will be undergoing maintenance from 10:00 PM on Wednesday September 30th to 7:00 AM on Thursday 1st October 2015 (JST).

During the maintenance period, customers will be unable to search items/check the item details therefore unable to order items on Yahoo! Shopping on Buyee as well.

We apologize for inconvenience and thank you for your understanding.

[About the operating hours during Silver Week]

Japan Standard Time 2015/9/19 (Sat) ~ 2015/9/23 (Wed) is Japanese Silver Week.

Buyee Service will operate as usual during Silver Week but Buyee Customer Support Team will take more time than usual to reply emails.
Furthermore, all of banks in Japan and some of the online stores will be on a break during Silver Week, so it will take more time to trade with sellers and deliver your packages.
We apologize for the inconvenience.
Thank you very much for your understanding.

Notice of website maintenance

From 6 AM to 9 AM Japan time on September 3, Buyee will be undergoing site maintenance.
While we are undergoing site maintenance, you will be unable to use any of our services.

If you have any questions or concerns, please feel free to contact us at the email address below:

support@buyee.jp

We are very sorry for any inconvenience that this may cause you.

Notice of website maintenance

From 7 AM to 10 AM Japan time on June 3, Buyee will be undergoing site maintenance.
While we are undergoing site maintenance, you will be unable to use any of our services.

Also, during the period of time shown above, Buyee accounts that are logged on will have their sessions ended. Because of this, some users may find themselves suddenly logged out. In the event that this ocurrs to you, simply log in to your account again.

Sniper bid function will work as usual.

If you have any questions or concerns, please feel free to contact us at the email address below:

support@buyee.jp

We are very sorry for any inconvenience that this may cause you.

【About the operating hours during Golden Week】

Japan Standard Time 2015/5/2 (Sat) ~2015/5/6(Wed) is Japanese Golden Week.

Buyee Service will operate as usual during Golden Week but Buyee Customer Support Team will take more time than usual to reply emails.
Furthermore, all of banks in Japan and some of the logistics company will be on a break during Golden Week so it will take more time to trade with sellers.
We apologize for the inconvenience.
Thank you very much for your understanding.

We have changed the name of our company to "tenso, inc."

As of April 27th 2015, the name of our company has changed from "Tenso.com,Inc." to "tenso, inc.".
We're ready and willing to work harder than ever so we can bring Japan closer to you.
We hope you continue to bid and shop with Buyee.

Regarding the delay in operations at our warehouse on March 31st

Due to complications on our part, from March 30th to the 31st, there is a possibility that some Package Consolidation and Protective Packaging processes may be delayed by one day. Additionally, our correspondense to any Special Requests may be delayed by two days.
Please note that we try to respond to requests in the order that they are made.
We apologize for the inconvenience, and thank you for your understanding.

The Yahoo Auction website will be undergoing maintenance.

From 1:00 am to 7:00 am on Thursday March 19th 2015, Japan Standard Time, the Yahoo Auction website will be undergoing maintenance.

During the maintenance period, customers will be unable to bid on items on Buyee, as well as on Yahoo Auction. Additionally, should you currently have bids on certain auctions, there is a chance that the price for some items will be displayed incorrectly until the maintenance period is over.
(Customers will be able to browse and search for items as usual)

If you have any questions concerning the maintenance of the site, please contact Buyee customer support.

support@buyee.jp

Special Campaign for the start of SAL airmail and Seamail on Weibo!

Thank you for using Buyee.

We’re happy to inform you that, due to popular demand, our customers can now have their packages shipped by 详细信息请点SAL and Seamail.

To celebrate the addition of these new shipping methods, we’ve started a promotional campaign on Weibo. Users who fulfill a certain set of requirements will be given a “300 Yen Off of International Shipping Fee” discount coupon!

We look forward to your participation!

Promotion Details:

【Time】
Promotion Period: March 17th – March 30th
Coupon Give-away Dates: Every Friday until March 27th, as well as March 31st
Coupon Expiry Date: April 30th

【Requirements for acquiring a coupon】
Within the period of time stated above,
・Follow us on Weibo at BuyeeWeibo (if you are already following us, this step is not necessary)
AND
・Share our Campaign Weibo post.

【Receiving your coupon】
Once you have fulfilled the requirements above, we will send you a Weibo message, requesting further information about your account.
Based on this information, Buyee will give out coupons to users every Friday, as well as Tuesday, March 31st.
After we give out a coupon to you, we will message you again by either E-mail or Weibo, asking you to confirm that you have received it.

【Attention】
1. Please reply to the first message we send by 24:00 on March 30th (Japan Standard Time). We cannot send coupons to users who reply after this deadline.
2. The coupon will be viable only until 24:00 on April 30th (Japan Standard Time). It will expire as of May 1st. Please keep this in mind.

Buyee is now proceeding the Lottery!!!

Dear User
Hi !

This is Team【Buyee】.

【Buyee】is now holding Lottery for Coupons on Weibo&Facebook!!

Totally 20 Lucky Users(10 from Weibo & 10 from Facebook) will be able to get 【5000JPY International Shipping fee Coupon】!

You can participate on Weibo&Facebook at the same time to increase the probability of winning ! *1
Make sure you don't miss this chance!!

Users who meet the conditions in the following period will automatically become the target of this event!!

【Schedule】

Campaign Period : 2/25 ~ 3/10
Results Announcement : 3/11

【Lottery Qualification】

Weibo: Check 【Buyee】during the campaign period and share
Weibo Link

Facebook: Check 【Buyee】during the campaign period and share the link below.
Facebook Link

【Attention】
*1: User could only get one coupon.
For those who win on Facebook&Weibo at the same time,we are sorry but we will cancel the one you win on Facebook and save it for another lucky user.

On January 9th, Buyee Service was down.

On January 9th , 2015 between 22:20 to 23:40 Japan Time, Buyee Service was down caused by Yahoo system error.

Following functions were unavailable during above time period;
Auction page, Search, Bidding, and already set Snipe Bids

We are deeply sorry if that caused you any problems.

About our New Year's schedule

[New Year's Holiday Period]
December 31, 2014 to January 4, 2015 (Japan time)

The final business day for our operations this year depends on the service.
Any packages or inquires that arrive during the holiday will be handled after the start of business on January 5th, 2015.
However, due to backlog, our operations (shipping, answering inquiries, etc.) will be slower than usual. Thank you for your understanding.
Please check the information below. All times are listed in Japan time.

[Details of Service]

*Receiving Packages
Our warehouse will accept packages up through December 29th. Any packages that arrive by then will be registered before the New Year. Any packages that arrive on December 30th or afterwards will not be registered until after January 5th.

*International Shipping
Packages that have been paid for on December 28th will be given to EMS before the New Year. Packages paid for after that time will be handled after January 5th.
*Please note that the New Year operating times for Customs, and postal delivery vary from country to country. Please check your local information for more details.

*Package Consolidation & Protective Packaging
If you apply for package consolidation on December 26th, then we will finish your package's consolidation before the New Year. If you apply for package consolidation after that date, it will be handled after January 5th.

*Customer Support
All inquiries that arrive before 17:00 on December 30th will be answered before the end of the year. Inquiries that arrive after that will be handled after January 5th.

Notice of website maintenance

From 3 AM to 7 AM Japan time on December 5th, Buyee will be undergoing site maintenance.
While we are undergoing site maintenance, you will be unable to use any of our services.

If you have any questions or concerns, please feel free to contact us at the email address below:

support@buyee.jp

We are very sorry for any inconvenience that this may cause you.

Buyee now supports smartphones!

Starting on November 27th, we now have a smartphone interface available. iOS and Android customers can now use our website on mobile much more easily!

※Our site only supports iOS 6/Android 3 or later.
※Not all pages are available for mobile.

Regarding Package Shipping During China's National Holiday

October 1-7 is the National Holiday in China, and so delivery of international parcels by China Post will be stopped during this period.
After the holiday, there will be a large backlog of packages, and so delivery will be much slower than usual.
Buyee will continue to ship out parcels as usual during this period, but delivery may take much longer than usual.

Regarding the Declared Price on Invoice

From October 1 on 2014, customers are not able to edit the declared values on the invoice.

However, for the items its values are not specified, customers are still able to edit the declared value for their items. In such cases, please enter the proper value for each item.

Please kindly contact Buyee customer support, if you have any inquiry regarding the declared value for your items.

Buyee Customer Support
support@buyee.jp

Important: We Recommend You Change your Password

Recent security breaches among other internet services has greatly increased.  Since many people use the same login and password across multiple services, attempts to hack people's accounts using stolen passwords and login have increased.
Buyee has not had any confirmed cases of hacking or stolen passwords, but we are strengthening our protocols anyway for extra security.

1. We strongly recommend that you change your passwords for our services.
2. For those who have not updated their passwords in a long time, we strongly recommend that you update your password.

This is meant to help prevent your account from being stolen or hacked. Thank you for your cooperation.

We now accept Alipay!

For payments other than the auction itself, you can now use Alipay!
You can now use Alipay for the following kinds of payments:

- Supplemental Auction Fees
- Other Payments
- Shipment Fees

※Bidding and paying for auctions cannot be done with Alipay.

Now you are able to search items from Yahoo Shopping!

Simply enter keywords to look for items that you you want to search.
Or you can also search by category. Please give it try.
If you want to paste URL of Yahoo Shopping into the search window, that is also a way to search item.

Japan's Consumption Tax Increases to 8%

Starting April 1, 2014, the consumption tax in Japan will increase from 5% to 8%. Below are the possible charge items with that you will see some changes.

-Consumption tax
-Domestic shipping fee
(Many logistics companies in Japan will have rate increases)

*Consumption tax
Items shipped to Buyee's warehouse after April 1 will be assessed at the 8% rate instead of the 5% rate.

*Domestic shipping fee
For the items shipped domestically to Buyee's warehouse after April 1, the domestic shipping fee may increase about 3% compared to before April due to rate increases by delivery companies in Japan.

If you have any questions about the consumption tax rate increase, please feel free to contact our customer support team at support@buyee.jp

New features: Watchlist and Sniper bid!

Watchlist
You can use Watchlist to add links to items you want to purchase later.
Check items added to your Watchlist on your MyPage.

Sniper bid
Sniper bid will enables you to place a bid 5 minutes before an auction ends at your desired bidding price.

Important Notice: Information regarding partial revisions to the Terms of Service

The Buyee Terms of Service have been partially revised as of Thursday, November 28, 2013.
The revised provisions have been listed in the "Revised Provisions" section below.
The revised Buyee Terms of Service are available here.

Please take a moment to read through the revised Buyee Terms of Service.
We hope to be able to continue to serve you and ask for your continued patronage. Thank you.

Revised Provisions
• Article 10 (Purchase of Products Etc.): Addition of Subarticle 9
• Article 10 (Purchase of Products Etc.): Addition of Subarticle 10
• Article 10 (Purchase of Products Etc.): Revision of Subarticle 12
• Article 10 (Purchase of Products Etc.): Revision of Subarticle 16
• Article 15 (Refusal to Provide the Service): Revision of Subarticle 8

Regarding Package Consolidation service fees

Package Consolidation service fees will change from 9:00AM, 7th August (Japan time).

For package consolidation service which applied after 9:00AM, 7th August, new fees can be found by following:

- Grouping 2 packages together: 500 JPY
- Grouping more than 3 packages together: 1000 JPY

For the applications happen before 9:00AM, 7th August, rates will remain the same.

Please don't hesitate to contact us if you have any other questions or concerns.

support@buyee.jp

Thank you for your support to Buyee

Notice regarding auctions containing multiple items

Notice regarding auctions containing multiple items.

Users are now able to bid on auctions that contain more than one item.

Can use PayPal to make payments on Buyee

We are pleased to announce that you can now use PayPal to make payments on Buyee.

If you wish to use PayPal, please select it from the "Change Payment Method" screen and register your PayPal account.